Complaintsforwebuyanycar.com

• Initial Complaint

  06/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I submitted a request for a vehicle quote, on behalf of my sister for her vehicle a *** ********* to WeBuyAnyCar back on March 18, 2023. The vehicle was eventually purchased by this company. The transaction went fine. However, since that time, I have continued to receive phone calls at my place of employment regarding this vehicle. I have called back on multiple occasions confirming that the vehicle was already purchased and I wish to be removed from any call list. I am told each time that they do not have my work number (the number they just called) on file or associated with the vehicle. The problem is on their end. They have assured me on several of the calls that the problem has been noted and the calls will stop. I am continuing to receive calls 2 - 3 times a week. Today, 6/16/23 I received another call after I just had a direct conversation with someone at the branch on 6/14/23. Today, 6/16/23, I spoke directly with the Branch Manager, *********. She too stated that the number they called is not on file and that she can see that the car was purchased by WeBuyAnyCar. She could not provide me with any resolution to discontinue the calls. I do not find that acceptable. I have the most recent voicemail (that ********* personally left) saved on my work voicemail system to verify that she made the call to my work number about the ***. These calls have become disruptive and honestly boarding on harassing at this point after I have made numerous attempts to correct the problem with them directly.

  

  Business response

  07/14/2023

  Hi *****,
  
  We would like to apologize without reservation. We have made a mistake here and it is completely our fault. When we purchased the vehicle, another record was opened in our admin system and the deal was completed under that case number. The original vehicle request quote should have been closed and it was not.

  This issue was further compounded when our staff failed to remove your information when you requested not to be called. We are truly sorry and are keen to make it up to you. We see your desired outcome is no further contact. Rest assured, this issue was elevated to our leadership team and the President of our company even got involved. The contact information has been removed and further training for our staff has been issued so we can ensure this does not happen again.
  
  You should not receive any further contact from us. We have a specialized team set up at corporate that feeds customer concerns directly to our leadership team. If for any reason you need to further discuss this matter, or any issue in the future, please email us at customerfeedback@webuyanycarusa.com.

  We know there are many options available when selling a vehicle, and we sincerely appreciate you and your sisters business.
  

  Kind Regards,
  *****, on behalf of webuyanycar.com

  Customer response

  07/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  01/24/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I received an offer of $665 for my car after completing all information on the website. I spoke with their representative on the phone and confirmed their offer. When I arrived on site, the same representative I spoke with said their standard practice was to give all the information I had already provided to their underwriters. After waiting around I got a lower offer of $400. I think they should honor their original offer

  

  Business response

  01/27/2023

  Hello,

  We take customer service seriously and as soon as we learned of this issue, a member of our leadership team reached out directly to ****************** to resolve this issue. During the appointment there was a change in price due to some reconditioning issues discovered once we had the opportunity to inspect the vehicle in person. However, we have made contact with the customer and have honored the original price as well as provided additional training to our Branch Manager who conducted the appointment. 

  ****************** indicated on the call that he was satisfied with our response and our accounting team is sending a check directly to this customer to make the customer whole. We hope this resolves all concerns.

  Kind Regards,

  *****, on behalf of webuyanycar.com

• Initial Complaint

  11/13/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I went to get a valuation on my car after booking an appointment online on 11/9/2022. After examining the car and taking tons of pictures, the rep offered me $900, which was less than the $2,600 estimate given from the website. Seeing I wasn't happy with that offer, the rep asked what I was looking for. I just said "more than that." The rep said that the computer just gives the lowest possible offer, but said he'd see what he could do, and said he could offer me $1,300. After I still wasn't happy, he said he had the ability to once a day add an extra $100 to an offer and make it $1,400. I said I would think about it, but confirmed with him that the offer was for $1,400 even, after any fees, and that $1,400 would be what was on the check. He confirmed that was true.Two days later I go for my appointment on 11/11/2022. The branch manager, *********************** is there, and I bring up the offer I had received two days ago. He is immediately acting suspicious, first by saying things like, "I'm not saying you're lying." and "I'm not trying to be argumentative." when I wouldn't have thought otherwise except for that he said them. It is clear this was not going to be what was previously promised. He says he has no record of an offer of $1,400, but only has an offer of $1,000. He keeps trying to find reasons to give less money, and I guess since we did not accept the $400 less, he now gets very aggressive. He says he can only offer $300, and gives a very cheerful and insincere apology as we leave. At this point, I was deceived about an offer, and disappointed that I wasted my time and trusted this company.On 11/14/2022, I get an email from the company saying I cancelled my appointment with them on Friday. Then I get an email asking to confirm my appointment with them at 8pm, which is not an appointment I made, and is not a time they are open. I go on their website and they've now changed my offer to $100, and are incorrectly putting milage reports online about my car.

  

  Business response

  11/22/2022

  To ****************** and the BBB,

  Our website features an online valuation tool. This online valuation is an estimate based on limited information supplied to us by the customer. It is not a firm offer to buy a vehicle and our website discloses that fact. The online valuation is not a substitute for a professional in-branch appraisal and we never make a firm offer before we’ve had an opportunity to inspect a vehicle.

  The appraisal process includes physical and mechanical checks of the vehicle, running a vehicle history check through providers such as ******** or ******, and we run ***** diagnostics on the vehicle to check for any engine or drivetrain issues. If the appraisal finds any issues with the car, these are always considered as part of our final offer.
  
  To ensure the integrity and accuracy of our appraisal process, we keep detailed notes and photographs of every appointment and vehicle we inspect. During the online valuation ****************** did disclose some cracks and scratches to the front and rear bumper. However, during the in-branch physical appraisal additional issues were discovered. First, a third-party report by ******** called an ******** ********* reported there was accident history on the vehicle back in 2013 where a front impact with another vehicle occurred, furthermore there were previous reports of the odometer reading 152,889 miles but during our physical appraisal the odometer was observed to have only 102,085 miles. This is known as TMU, or true mileage unknown, and will negatively impact the value of the vehicle as actual mileage can no longer be determined.

  We have attached a copy of the detailed inspection notes to our response as part of our commitment to full transparency.

  ****************** proceeded to leave negative reviews on ****** and Trustpilot.com. As part of our commitment to customer service we launched a full investigation and review of the appointment in question. During that review process additional emails were mistakenly triggered to the customer (which is noted in the complaint) and are not only regrettable but also caused undue confusion for the customer.  Our leadership team completed a full review and did come to the conclusion that the level service and communication to ****************** was inadequate and additional training has been provided to our Branch Manager and members of our operation team to ensure that does not occur in the future.

  Despite that, there is no record of a firm offer of $1,400 being extended to ***************** for the purchase of his vehicle. We have tried to contact ****************** directly since the initial negative reviews were published so we could listen to his feedback, review his appointment together, and see what could be done to restore his faith in We Buy Any Car unfortunately he has never answered or returned our calls. We remain committed to speaking with ***************** and hope the attachment with the detailed reconditioning notes and third-party ******** ********* will demonstrate our commitment to transparency.
  
  Kind Regards,
  *****, on behalf of webuyanycar.com

  Customer response

  12/05/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  As you can see from the document the company provided, I originally met them on Wednesday, which is when I was given the $1,400 offer, that they have since forgotten. Then you can see that the valuation on my car, according to their record, was done on Saturday, which was a day after I went back to sell the car, and at a point when neither myself, nor the car was there. That is when they added things to the car to justify their dishonest changing of what was offered. In their document, the valuation was done when neither myself nor the car was present. That is all you need to know about how dishonest this company is. Their branch manager saw the opportunity to make himself more money by trying to offer us less than what was promised, and then went back a day later and tried to cover his tracks. If you're looking for a better business, this is not it.
  
  Regards,
  
  ***************************
  

  

  Business response

  01/03/2023

  Hi ******,
  
  As we mentioned in our previous correspondence, when we initially received notice of your complaint we launched an internal investigation. This investigation took place on 11/12/2022 during which we accidentally triggered an appointment session and subsequently an appointment email was sent to you. We have already admitted this was done in error. We investigate every appointment that we receive a complaint for, as this is standard practice. We again apologize for any confusion as it was simply a human error that created an erroneous appointment session. 
  
  Several members of our leadership team have reviewed all the notes and spoken with the Branch Manager, we still cannot find any notes or written offer to purchase your vehicle at $1,400. However, customer satisfaction is our top priority.
  
  This has gone all the way up to our Presidents desk and he would rather take a loss on a 17-year-old vehicle and make you happy than stand firm knowing a customer of ours is not completely satisfied with their experience. At this point, we are going to honor the $1,400 and will buy your 2006 ***** ***** Coupe at that price.
  
  We have tried several times without success to reach you by phone at ************** and by email at ************************* We are leaving the number to our Area Manager, ****** direct line. ***** will ensure the sale of your 2006 ***** ***** is handled perfectly and that we purchase the vehicle for $1,400. ***** can be reached at **************. ***** will continue to try and call you directly, but please answer our calls or call ***** directly at the number provided so we can complete this sale and give you the positive experience we all desire.
  
  Kind Regards,
  *****, on behalf of webuyanycar.com
  

  Customer response

  01/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  The company still does not take responsibility for its dishonest practices. I do not wish to do business with them yet they keep harassing me and now are trying to make offers through my complaint on here. If an employee is able to offer a price, that should be documented as well, yet they instead rather imply that I am making up this price instead of speaking with their employee and confirming the conversation that took place on the initial visit. Furthermore, regardless of glitches in their system, it still does not explain the aggressive lowering of price when speaking with the general manager, nor does it explain information about my car being entered onto websites days later, seemingly in an attempt to lower the car's value done by a vindictive representative of the company.
  
  Regards,
  
  ***************************

• Initial Complaint

  11/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10-29-2022 between 5-7 pm I sold my ***** truck to We Buy Any Car in Forestdale Alabama for $4000.00. My Bank wanted to put a 7 day hold on the check because they said that they have been having trouble with checks like theirs. So, I called the Forestdale office and spoke to the person that I did business with. I asked him did they have a bank in their area that they deal with so I can cash the check today. I was told there is not a bank that they do business with in their area but to check and see if there is a ****** Bank in my area that they will cash the check. I ******* ****** Bank and found one in Forestdale Alabama. Just a two blocks away from the actual We Buy Any Car location! I called the ****** Bank and was told that as long as ****** was on the check that they would cash the check. Once at the bank I was told that they could not cash the check because the Positive Pay number(s) did not match. I needed to take the check back where I got it from. Once back at We Buy Any Car I was told that a new check could not be issued because accounting was gone home for the day and that they could hold the check until the next day. No, I'm not leaving without a good check and you still have my truck before I do that I would call the police. The man I was dealing called his manager. His manager said, "give her back her truck" then hung up. Then called back about 10 minutes later saying No, go to **** ***** they will cash the check. That someone in their office had a run in with an employee at ****** Bank that's why the won't cash the check. The man I was dealing with said he would pay the fees at **** *****. Of course, when they told him $400 he called his manager they refused to pay the $400. Now I'm here with a check I can't cash at ****** Bank. DO NOT DO BUSINESS WITH "WE BUY ANY CAR" IN FORESTDALE, ALABAMA. This has been so stressful, disturbing and embarrassing. Imaging sitting at a bank for 40 minutes trying to cash a check like this and then turned away. SCAM

  

  Business response

  11/15/2022

  We reached out to the customer personally and have addressed their concerns. We recognized there was an issue with the payment which did not meet our standards.
  
  Our Branch Manager had provided direction that was not part of our operating procedures and we have provided additional training to the Branch Manager in question, to ensure that this does not happen again.
  
  We are happy that we were able to act fast and turn a negative situation around. We spoke directly with the customer and made sure they were able to access the funds and we also reimbursed them for the fees accrued, which was a result of our Branch Manager's error.
  
  We are under the impression that the customer is now satisfied and happy with our response to this issue.

• Initial Complaint

  10/28/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was quoted a price Wednesday the guy Chris told me to Come back Friday so I took off work I found a ride And I called him back on Friday but this time I was quoted $1000 less on my PayPal so I asked to speak to a manager the manager called me and and assured me that Chris didn’t tell me 4500 which was a lie he told me 4500 100% I am yeah pretty much so I decided not to sell with them because they’re crooks and they try and scam people took off work for no reason out a days pay & they didn’t even buy the car for the price they originally told me do not recommend

  

  Business response

  11/15/2022

  Dear ****************,
  
  We have processes in place to ensure every customer is treated with fairness and transparency. Firstly, we record all calls for quality and training purposes. We also capture detailed appraisal notes and photographs during the appraisal. The appraisal process includes physical and mechanical checks of the vehicle, running a vehicle history check through providers such as ******** or ******, and we run ***** diagnostics on the vehicle to check for any engine or drivetrain issues. If the appraisal finds any issues with the car, these are always considered as part of our final offer.
  
  Condition plays a big part in a vehicles value. While we do provide an online valuation estimate for the convenience of our customers, this is based on the limited information you tell us about the vehicle.  When you completed the online valuation on 10/23/2022, you declared that the vehicle had no mechanical or physical defects. We always carry out a professional appraisal before making a final offer and we have attached the results of that professional appraisal which indicates that the vehicle had both mechanical issues and physical problems.
  
  We have reviewed the appraisal notes with our pricing team and listened to all the phone calls associated with this transaction. Our records show that we never made an offer higher than $3,500. If you do have any written or recorded evidence of us offering $4,500, we will absolutely honor it.
  
  Unfortunately, the damage that was discovered during the physical appraisal of the vehicle negatively impacted what we could pay for the vehicle.
  
  We remain committed to giving you a transparent and fair process and trust the attached documents and review of our physical inspection helps clarify why we arrived at the price we did once we had an opportunity to inspect this vehicle in person.
  
  Kind regards,
  The Customer Experience Team at webuyanycar.com

• Initial Complaint

  07/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my **** to webuyanycar at 2600 Needmore Rd Dayton Ohio  Saturday, July 23. The person I dealt with, Brandon M*********, started the **** and ran it in to the wall of their business damaging t he front bumper. We were unable to make a deal to sell the ****, and now he is not willing to make the damages right. He sent me links to cheap aftermarket parts that weren't even the correct style. I offered to settle for used oem parts to keep repair costs down. Unable to locate used OEM parts, I located aftermarket in the correct style and offered to settle for that. With shipping the total came to $417. I offered to settle for $400 and I would do the install myself. His only response-"I don't see that happening my man."

  

  Business response

  08/03/2022

  We have been in contact with **************** and agree that this issue was handled very poorly by the team at his local branch. We have addressed the issue directly with the employee involved and have been in communication with ****************. We were happy to do the right thing and have reimbursed **************** to the sum of $500 in relation to the damage caused to the bumper by our employee.

  We apologize sincerely for the lapse in service standards. We encourage our team to always do the right thing and be open and honest when a mistake is made. We are thankful to **************** for alerting us to this issue and hope that our response has left him with a more positive outlook on our service.

  Our Customer Experience Team is happy to assist in any way and can be reached at customerfeedback@webuyanycarusa.com if we can do anything further to address ******************** complaint

  Customer response

  08/05/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  07/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I sold my car to webuyanycar.com in October. 2021. The transmission was gone. In less than a week they sold the car to someone else, knowing it was a dud. But that’s not my issue. The new owner never registered the car. It stopped on them and they abandoned it. The tow company continues to send me certified letters as if I am the title holder. Expressing that I owe them money. I contacted webuyanycar.com , sent them copies of the letters and on both occasions they have not been able to fix it. My complaint is THIS WEIRD COMPANY NEVER SWITCHED THE TITLE OVER. I am being harassed by outside agencies in reference to this car that I signed over to them. Yes they have been courteous and they returned a few phone calls but the problem still exist. I don’t want the towing fees to end up on my credit. The fees are over 2000.00. I spoke to the agency and they explained that the title was still in my name. Help me please. This company is not A+. They failed to complete the transaction. And now I’m receiving unwanted mail and threats from strangers. The car has not been mine since October of last year. I hope you can do something. I am being told not to worry but neither agency is willing to put that in writing. Frustrated, slightly angered and feeling dupped’

  

  Business response

  07/19/2022

  Hi ******* and thank you for choosing webuyanycar.com.
  
  We're so sorry to hear about the problems you have been having and we are happy and willing to do everything humanly possible to assist, including reimbursing expenses you may have incurred
  
  The ********* sold to ********** *********, **** on 10/19/2021 and we complied with all Florida laws and regulations. Dealers have to comply with strict laws and we are sorry to learn that our downstream customer may not have been as diligent with the the process. While fault does not lie with CarGroup Holdings, LLC DBA webuyanycar.com, we will do the right thing to assist you, as our customer, and ensure you are not disadvantaged.
  
  We have been trying to reach you to provide assistance since we learned of the issue. Tina J********* has made several attempts to reach you on the number we have on file and left voicemails. We can, and will help you fully resolve this issue if you could contact Tina at **************.
  
  Alternatively, please email our Customer Experience Team. You can reach us at customerfeedback@webuyanycarusa.com and we will be delighted to help.
  
  Once again, we will provide all the support you need to ensure that all your obligations related to the vehicle are handled.
  
  We look forward to reconnecting with you and fully resolving the unfortunate and very unusual circumstances of the sale.

  Warmest regards,
  

  Nazel, on behalf of webuyanycar.com

  Customer response

  07/26/2022

   Complaint: ********
  
  I am rejecting this response because:I have spoken with Webuyanycar.com.  They are suppose to send me something in writing clearing me from all responsibility.  I am waiting for a letter  or something in writing that I may use to clear me from all and any business related to this car.  Until then I am rejecting all so called quick fixes.  I need it in writing. It would be nice if that letter was sent to all involved as well.   
   Still not satisfied. 
  
  Regards,
  
  *****************************
  

  

  Business response

  08/10/2022

  To all parties,

  We sent the requested letter to ***************** on 8/5/22 via ***** (Tracking number ************) and it was received on 8/8/2022. We followed up by phone with *****************. She asked not to be called any more. We are considering this resolved but are glad to respond to any further requests.

  Thank you

  *********************

• Initial Complaint

  06/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our car was sold to this company on June 4th at our residential address. It was told the car would be picked up from our property between 3-9 days. Right now we are on day 11. We have made countless attempts to get it contact with this business. This address is a our home that has been sold. We no longer own property. We have been calling this business since day after sale of our car. This a huge issue with the business not calling back after emails and voicemails left over many days and over a week with no call back to have a plan set. This property that the car sits on once again is no longer ownership of us the seller. We need this car off premises immediately. I have felt completely left out and have no options with this company and need to take matter into my own. This car will be towed off property at their we buy any cars expense being way over due for pick up. I need something resolved immediately

  

  Business response

  06/15/2022

  The car was collected before we received the complaint from the BBB and we have been in communication with the customer to ensure they are fully satisfied. We are very sorry for the delay and happy to do whatever it takes to make it right and show that we care.
  

  Kindest regards,

  Nazel, on behalf of webuyanycar.com

• Initial Complaint

  04/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to we buy any car in Rocky mount North Carolina because I had interest in selling my truck. I called them first to get information about it and ***** in the office said how it works you give them your VIN and they run your vehicle history etc and make you an offer. I ran my VIN with them, told them my vehicle was wrecked and stated so on the title, I asked did that matter he said no as long as the vehicles appearance, condition, and mechanical parts are okay it did not matter. I asked again because I did not want to waste time and money in gas because was an hour ride just to have him look at it so didn't want to hide anything. I get to the office just before 11am on Friday April 8th, he does the evaluation and the truck and says the value is lower than quoted because had been wrecked before when I told him that twice and have emails showing the quote he gave me after giving him my VIN so no information was hidden I was given a quote if 15,100 which I have the email to prove. I passed up a sale of 14500 because he told me they would buy it that it didn’t matter about the title at 15100 unless it looked bad which it does not. So they misled me and used false advertisement and lied about what they would do and that’s not right. All I want is the payoff like they agreed to when I spoke to him. I don’t feel that’s right that is a bait and hook false advertising and really puts people in a bad position for now the other buyer bought another truck already. I want them to take it and pay it off like their quote said I did not with hold anything from them and he gave me the quote knowing the title was stated wrecked and the truck is in great shape so that was false advertising and feel he should be accountable for the purchase at this point 

  

  Business response

  04/19/2022

  Firstly, we would like to express our regret and apologize to **** that he did not receive the five star experience we aim to give our customers. **** owns a truck that, we later learned, was involved in a serious accident,and declared a total loss by the insurer. Any vehicle with a salvage title is worth much less than a vehicle which has not been totaled and we will be happy to provide more details in the interest of full transparency later in our response.

  We hold ourselves to very high levels of business ethics and transparency. To protect our consumers, we keep detailed documentation about every appraisal we complete in our branches. This process includes physical and mechanical checks, checking ****** or ******** ********* during the inspection,and running OBDII diagnostics to check for mechanical and drivetrain issues. If there are any issues with the vehicle, these are always considered when we make an offer.
  

  As well as documenting the appraisal process, we record calls for quality and training purposes and took time to review each call between ***** and ****.
  

  On 3/26/2022 at 2:47 PM we took some basic information on a recorded call and gave an estimate sight-unseen. The condition of the truck was described as in "really good condition" but ***** stressed we would need to see the truck. No reference was made to an accident or the salvage title by the caller.
  

  The next call was logged on 3/31/2022 at 3:38 PM. Again, we reiterated that we would need to appraise the vehicle at our location before making an offer. The accident history and salvage title were not mentioned by the caller. We set an appointment for 4/1/2022 which resulted in a no-show from the customer.
  

  We left a couple of voicemails to follow up on the failed appointment and the customer called us back on a recorded line on 4/7/2022 at 4:12 PM. We set up a new appointment and confirmed the appraisal process. At the end of the call, a reference was made to an accident, but not the salvage title which is different and has very serious consequences for the vehicle's resale value.
  

  Two days before **** first called our Rock Hill location, someone providing the same email address completed a valuation estimate for the truck on our website. The information provided online at 11:04 PM 3/24/2022 stated that the truck had no mechanical or cosmetic issues and had not been involved in an accident.
  

  The first time we became aware of the salvage title was when **** came to our location at ************* for an appraisal. We ran an Experian AutoCheck which confirmed the vehicle had a salvage title. Running vehicle checks incurs costs which is why we only do this as part of the in-branch appraisal.
  

  Referring specifically to the customer's complaint, **** states "you give them your VIN and they run your vehicle history etc. and make you an offer". This is correct but that happens during the in-branch appraisal. We ask for a VIN number to verify the trim level of the vehicle. At no time during the recorded calls did ***** state we run a vehicle history check prior to the appointment. We had no awareness of the salvage title, and this information was not volunteered by the customer before arrival at our branch for the appraisal.
  

  The ****** was involved in a right front impact collision with another vehicle on 7/22/2019 which was reported to Police in ******, **. The accident resulted in airbags being deployed and the vehicle was towed away from the scene.
  

  On 10/4/2019, the ****** was declared a total loss in Dunn, NC. The owner will have been paid out by the insurer and the truck became property of the insurer. As the vehicle was deemed a total loss and deemed beyond economical repair, the ******'s title was branded salvage and was sent to an insurance auction.
  

  We have included a link to the insurance auction website which includes images of the vehicle after the accident. Some images have also been attached to our response. This information is in the public domain and can be found by running a ****** search on the VIN. https://*************************************/2016-*****************.html?sale-date=2019-10-01
  

  Please note the disclaimer from the insurance auction's listing of the ******:
  VEHICLE SOLD "AS IS": ********* vehicle sold under this contract is being sold "as-is" and is not represented as being in roadworthy condition, mechanically sound or maintained at any guaranteed level of quality. The vehicle may not be fit for use as a means of transportation and may require substantial repairs at the purchaser's expense. It may not be possible to register the vehicle to be driven in its current condition.
  

  While salvage vehicles are usually broken down for parts, some are repaired and sold with a salvage title. These often end up in the hands of consumers who may not check the ****** or just fail to understand that a salvage title diminishes the resale value of a vehicle considerably. A bargain turns into a nightmare, and we have every sympathy with consumers who fall into the salvage title trap.
  

  As we clearly state on our website and in the valuation emails **** refers to in his complaint, Valuations are provided as an estimate for informational purposes only and do not constitute an offer from webuyanycar.com. Valuations are based on limited information provided by customers and market information about the vehicle (which, for some makes,models and years, can be limited). We reserve the right to adjust valuations at our discretion at any time, including prior to or during our in-branch vehicle inspection. As the information about the salvage title was not volunteered by the customer during the recorded calls, there is no case for webuyanycar.com to answer.
  

  We sympathize with ****** position. The fact that he owns a salvage truck worth less than the financing on the vehicle is, however, not the fault of webuyanycar.com. We cannot and will not pay the same that we would offer for a truck with good history that has not been totaled. We remain open to making **** an offer in line with the market value for his truck, but it will, unfortunately be much less than is owed.
  

  Please pass on our thanks to **** for giving us the opportunity to make an offer on the truck. We hope **** fully appreciates our position and remain open to any dialog which might result in **** having a more positive outcome from his truck selling experience.

  Customer response

  04/26/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  That is not at all how the conversation with ***** nor the person over that branch. I spoke with her personally and she said in the recorded conversations that she has, that I stated the vehicle was wrecked and noted so on the title. I did not know terminology but I did say it is on the title. The vin was given at time of estimate PRE visual, which means if ***** had ran the vin like he was supposed to, and his boss that I spoke with said and agreed with me that he failed to do his job and that from jump should have been said we cant take it. I was offered gas money for his mistake which I refused and have an attorney and was so advised by him to decline. I passed up two sales to take the offer after asking him did he check the title and did it matter and he said no. So those are the recorded calls and if the truck isn't purchased for the price quoted over phone I will continue. This is my so advised offer 
  
  Regards,
  
  *******************
  

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