ComplaintsforSpringfield Hyundai

• Initial Complaint

  05/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On May 5, 2023, I paid off my 2020 HYUNDAI. I received my title today May 18, 2023. I have made several phone calls; I have made 2 contact us inquiries that were useless. No one answers their phones, or the voice mailbox is full not taking any messages. I left a message with the receptionist for the finance manager no call back. Called several times today the receptionist would disconnect the call. I am so glad I am done with this dealership. I am requesting a refund for the balance of my GAP insurance I paid vehicle off early. The location I send my payments to inform me that the dealership handles refunds for GAP insurance.

  Customer response

  06/26/2023

  Finally received check from Springfield, PA HYUNDAI not sure I received what is due the car note was paid off 16 months ahead of schedule. The payments began September 2019; it was a five-year loan. Paid the loan of May 2023.

• Initial Complaint

  03/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of transaction: 3/3/2023 Amount paid for services: $433.19 Business committed: To fully investigate warranty claim. Nature of dispute: Prior to scheduling the service appointment, I requested the service representative to fully investigate a faulty rain sensor on my 2019 Hyundai ***** **. The business then committed that they would investigate the issue. After I dropped the car off for service, I received a call from the service center stating that they electronically tested the sensor and no faults were recorded. I explained to the representative that there are other factors that can effect the rain sensor's operation (i.e. dust intrusion, proper seating between the windshield and sensor, etc.). The business refused to investigate the remaining factors mentioned, even with ample time between the discussion and when I picked up the car. When I picked up the car, the representative and a technician walked out to the car with me to test the sensor. When they turned the car on, the wipers activated improperly (as I stated in my original request for investigation) and the technician dismissed it. They proceeded to spray water on the sensor (simulating a downpour event) to "prove" that the sensor activated. I asked for them to simulate misting events and they refused and then became agitated and rude. In order to not escalate the situation, I was forced to concede and sign the pick up slip. In addition to the unresolved issue above, trash and leaves were left in my car upon pick up which is unacceptable. Has the business tried to resolve the problem: ********** number: R/O **********

  Business response

  03/08/2023

  customer paid for maintaince that the vehicle is due for, had nothing to do with rain sensor. We can not recreate a rain mist but how rain sensors work is it sends out a beam of infrared light that, when water droplets are on the windshield, is reflected back at different angles. This tells the system to activate the wipers, as well as adjust wiper speed and frequency based on the intensity of the precipitation combined with the vehicle's speed. If we cant find an issue there is nothing that we can replace. Cant just throw parts at the vehicle. Customer has the option to get a second opinion with another Hyundai dealer.

  Customer response

  03/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: As stated in the original complaint, the issue was recreated in front of both the technician and service representative who chose to disregard it and then become rude and hostile to force me to leave. 

  BUYER BEWARE, read their response.  This is the type of business that Springfield Hyundai runs.  They disregard the facts and simply state "go somewhere else" instead of addressing and resolving customer issues.

  Regards,
  
  **** ****

  Business response

  04/28/2023

  I apologize but there is nothing that we can fix at this point. We are not trying to push anyone off but you do have an option to try another dealer to get a second opinion. Thank you.

• Initial Complaint

  01/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Nov 18, 2022 and Jan 5, 2023, I personally went to Springfield Hyundai regarding the paint peeling from the roof and right side of the hood of a 2017 ******, which I purchased just 2 years ago on Dec 2, 2020 from this dealership. They lied about submitting a claim to Hyundai factory to have the car repainted AND neglected to inform me that there is an open, extended warranty by Hyundai due to an ongoing issue with white colored vehicles. I specifically asked on both occasions if there was a warranty or any recalls about this issue. I learned all of this info, including confirmation that Springfield Hyundai had NEVER even submitted a claim to the factory, from Hyundai Consumer Affairs. The rep in Consumer Affairs who assisted me encouraged me to file this claim. If they are doing this to me, surely they are deceiving and lying to other consumers. Thank You.

  Business response

  02/02/2023

  The last time the customer was here was 11/26/22. We did submit a PA request for the paint and hyundai approved it. The warranty extension did not come out til Dec. 22,2022. We did not lie to the customer. I will have the advisor call the customer and let them know when the body shop can schedule them. The customer will not be supplied alternate transportation. 

  Thank you 

   

  Customer response

  02/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Springfield Hyundais info is, once again, inaccurate. I was NOT there on Nov 26,2022, which was a holiday/Thanksgiving weekend. In contacting Hyundai Consumer Affairs, there is, in fact, an open warranty for vehicles painted white due to a factory recall, and the recall DOES include payment of car rental while the Hyundai ****** is repainted. This info was confirmed by **** at Hyundai Consumer affairs, confirmation number: **********. I have filed a complaint with Hyundai against Springfield Hyundai and *****************************, their employee, for disseminating FALSE information, refusing to honor a factory covered warranty, and harassment by lying on each and every interaction I had with them. I have also contacted  an attorney to investigate other legal action against Springfield Hyundai. If they are refusing to honor factory covered warranties with me they are surely lying to other consumers too. This dealership is not honest or ethical and now Hyundai factory has my info and I've posted reviews in social media and will continue to warn consumers that Springfield Hyundai is dishonest and ripping off consumers by not honoring factory warranties, which may constitute fraud if Springfield Hyundai is getting money from Hyundai factory for warranty work that they NEVER really perform. Thank You.
  

  Regard
  
  *****************************

• Initial Complaint

  12/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought 2017 used certified ***** ** on March 2020,in few months later we discovered that the car had engine problems and was burning oil,we contacted Hyundai customer services and they assigned us back to Springfield dealership to do oil measurements every 1000 miles for 4-5 times ,dealership informed us they will submit paperwork to warranty department and let us know the outcome….according to Hyundai customer services the application was submitted November 2022(which was long time after we finished the oil measures) we had been waiting for any actions,I called customer services of Hyundai and they informed us that warranty department requested more information from the dealership but the dealership didn’t reply so the case is closed and I have to contact the dealership to resubmit request for engine work again ,I have called the dealership trying to get in touch with anyone and left voice messages but no answer. During almost 2 years we were paying for oil change every time we go for oil measuring ,dealership agents had been pushy to trade the car in for another car although I mentioned I’m not interested to buy another car not to mention transferring my calls to numbers don’t answer or hanging up on me.

  Business response

  12/29/2022

  we contacted Hyundai and had the pa request reopened. We will contact the customer to have him come in to take pictures that Hyundai has requested. The customer did not pay for oil changes he paid the quarts of oil that were added to the vehicle that is not covered. It will be Hyundai's decision on how they would want to proceed after the pictures are taken. It is mandatory for us to follow Hyundai's guidelines. We did a combustion chamber cleaning that Hyundai approved, unfortunately that is the first step that they want completed before an engine is replaced. Thank you.

  Customer response

  01/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:first I want to thank BBB and **** at the service department finally today engine was replaced,I bought 2 cars from this dealership within 1 year which is about 45 k …so I’m not complaining about paying for the oil although it would be courtesy since the problem started less than 3 months after purchasing the car which makes me wonder how come the previous owner never complained about this problem in 3 years,my main complaint was to finish the job and replace the engine and if I have to thank anyone it would be ****.

• Initial Complaint

  04/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought an ***** * from them and it’s a horrible experience. They added $2k worth of dealer add ons which included *****-plate coating, door edge protectors, and pin stripes. When I saw the car in person, the door edge protectors was not installed nor the pin stripes but the salesman (Gardner) assured me that the Perma-plate protective coating was installed. Negotiated the price down by $1k but still paid $1k over MSRP. A few weeks of ownership later when the car start to get some dirt grime that when I see signs that there were not protective coating on the car at all. The paint on the rear bumper has these marks which is an easy sign that there coating on it and the paint was no long smooth/slippery to the touch. I was very irritated and called up the sale manager (Alark P****) and wanted a refund of this Perma-plate coating and of course he refused. He offered reapply this coat, but I feel I was scammed by them. They charged me a for an unwanted, overpriced wax job that was not even on to the car, and now they want me to take a day off work and bring them the car for them to fix their mistake?

  Business response

  05/12/2022

  As Alark P**** told *** *****, we would be happy to reapply the permaplate to his car. We will provide *** ***** with a loaner car for this service.
  
  Thank You! 
  
  Chris B********, Pres.
  
  Springfield Hyundai Tell us why here...

  Business response

  07/08/2022

  Springfield Hyundai has settled the above matter with *** *****. We are going to refund him $500.00 and apply the ********** product the exterior and interior of his vehicle.
  
  Chris B********, Pres.
  Springfield Hyundai

  Customer response

  07/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  Hi.  
  

  I'm am satisfied with the proposed resolution, but I need to point out that I am expecting the *********** coating to be done professionally which that would entail at least the following:
  
  Car is washed clean, the interior is clean of dirt and stain.

  Paint is *******'d to remove any contamination in the paint from driving since purchase.

  Paint should be buff/and polished to remove fine scratches prior to coating.

  *****-Plating will then be applied to the interior and exterior of the car.

  These steps are standard procedure for any detailing job that involves a paint coating protection. 
  
  Regards,
  
  *******************

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