ComplaintsforDavi Nails
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Complaint Details
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Initial Complaint
05/04/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Date of Interaction: Friday, 4/29/2022 Reason for Complaint: Extremely rude customer service and unfair business practice Complaint: Arrived seeking services and inquired about the wait time. I was told by the lead the wait would be approximately 30 minutes, to write my name down, and that they did not hold spots so if my name was called and I wasn't there they moved on to the next client. There were two clients ahead of me so I decided to step away to make a quick purchase inside Walmart. I left and returned within 5-10 minutes. I checked to see if anyone else had written their name down after me and they had not. I was also the only person waiting and all nail technicians were occupied so I knew they hadn't gotten to my name. Approximately 10-15 minutes later, the lead walked up to me and gave me nail colors to choose from. About 5 minutes after that another woman came by seeking a pedicure as well. She mentioned she was out of town (as was I) they asked her to sit down and she was serviced before me. I didn't say anything at that point but after waiting another 15 minutes and still not being spoken to, I inquired about my wait time I was told another 5 minutes. I then mentioned that it seemed unfair to keep me waiting and servicing a client who came after me. The lead raised her voice and said okay you wait an hour. I responded that she was being unfair for no reason and I proceeded to calmly asked what I did to deserve such treatment. She responded in a harsh tone, you left so you wait longer. If the business did not want anyone leaving then they should make that clear to customers. They had me waiting for a total of an hour. No services were received.
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.