ComplaintsforMainline Autowash

• Initial Complaint

  09/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car was damaged during a car wash as shown on the cameras in the car wash. I notified staff. I was told by several different managers they would pay for damage and asked me to get quotes. Upon receiving quotes the car wash now refuses to pay for damages incurred at their facility and refuses to provide details including owner of property and inurance info. They refused to open an insurance claim after repeatedly being asked for a claim number.

  Business response

  10/03/2023

  Based on the information we have collected, we cannot pay for or be responsible for diagnostics and labor of the entire bumper. The initial incident report was in reference to the hitch cover only and we intended to make payment for that part as a courtesy to the customer. We cannot be responsible for the repair or diagnosis of the bumper. Our car wash is exceptionally safe, as we perform daily preventative maintenance to ensure that our equipment is functioning properly and safely, as well as routine tunnel equipment checks throughout the day. It is impossible for that kind of damage to occur in our car wash because there are no components within the tunnel that cause a hard impact to the vehicle or touch the housing beneath the bumper. As an act of good faith, we will gladly make payment for the hitch cover only.

• Initial Complaint

  08/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Company retained my credit card number after one single visit and charged me monthly without my knowledge, until I finally caught it.

  Business response

  08/14/2023

  We have called multiple times and left multiple messages to try and resolve this issue. We have not heard back from the customer. 

  Customer response

  08/24/2023

  I have been told twice they are mailing a check and this was a misunderstanding. I have taken them at their word twice, checking my mail box daily but haven’t received a check. The last one should have been mailed 10 or so days ago and I am very close by to the shop. I called again and asked if the check has been mailed via voicemail but didn’t receive a response. I will go by there tomorrow or this weekend. I have been trying to give them the benefit of the doubt that this WAS a misunderstanding but clearly no check has been sent.

• Initial Complaint

  03/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased monthly membership to ****** ******* in west chester in 2021. They increased the monthly price without any explanation or notification. I called to cancel in sept 2022. I never got a call back or an email, I was charged for 6 more months for a service I did not use. I’ve called and left voicemails and emails weekly for 6 months straight. They finally canceled my membership, but I’d like to be credited for the 6 months I’ve been trying to cancel. Originally was paying $10 a month, it increased to $30 a month. I’d like to be reimbursed for $180.

  Business response

  03/24/2023

  Our Operations Manager has tried to contact ************** around 20 times and has left 2 voicemails from the number provided in the complaint which matches the number we have on file. She has yet to respond. We are willing to talk to her to try and reach an agreement. Please call us back to discuss. Thank you and sorry for the inconvenience this has caused you. 

• Initial Complaint

  03/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have a brand new truck. I used Pete's Express Car Wash in Warrington and noticed marks on both sides of my truck after using the car wash. I returned to the car wash and filled out an incident report with *******, manager on duty. I was then handed over to ******, another manager. ****** refused my complaint and said their car wash didn't cause the marks on my truck. I went to the car dealership to ask the detail shop about the marks, which they said were caused by the car wash. I received a quote of $200 to fix the issue, took it back to the car wash, presented it to ******, and he refused to pay it.

  Business response

  03/24/2023

  We have reached an agreement with ******************* 

  Customer response

  03/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The manager said he was sending me a check for the repair.  I have not received the check yet, but I trust it's in the mail. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  11/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Petes Express Car Wash enrolled me in a monthly membership without my knowledge. They have NO proof of paperwork, etc, saying I consented to this monthly program so theyve essentially been stealing money from my account for 6+ months. They dont file it as a reoccurring payment so my bank cant even flag it as a stop payment. I had to get a whole new card. Their customer service is terrible, I had to call over 10 times just to get someone on the phone, and was told that for them to consider giving me the money back they STOLE from me Id have to submit a copy of the charges in person at a location over an hour away. Their business practices are shady and questionable, I looked up reviews and this is not an isolated incident.

  Business response

  11/29/2022

  We had one of our managers reach out to the customer to review the complaint. We searched our database and found the customers info. She had purchased a club wash from the pay station for $5. She only washed her car that one day and we have no record of her being charged for any other car washes or club memberships. We asked the customer to please come in and show us the charges on her statement, because we have nothing in our system that shows any other charges. Until this point, she has stated that she does not have the time to come in. If and when she comes in and we see there are charges to her card from Petes Express that shouldnt be there, then we will be happy to refund her those charges. 

• Initial Complaint

  07/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Monday July 4th I want to The car wash I entered the bay and the car was not a line properly on the conveyor. However, the attendant told me was fine and the drive-thru I continue through the carwash and once I exit the car wash about a block and a half down the road I had an indicator of a flat tire I pulled over noticed that the front tire was flat and the back tire was going flat as* indicated by the car alert system. Both tires were on the driver side which was the sigh connected to the conveyor. I've tried numerous times to work with peace to get this issue resolved. I had to replace two tires and an alignment. However Pete is denying all responsibility. I have called them. I have gone up there. I have sent emails immediately before and consistently after but have not gotten a resolution. The cost of the repair was over $400

  Business response

  08/09/2022

  After speaking with the customer and reviewing the claim with our managers, we have decided to pay this claim. We apologize for any inconvenience this may have caused and look forward to this customer returning to our wash.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩