ComplaintsforCMI Credit Mediators, Inc.

• Initial Complaint

  05/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I’ve been getting mail and harassing phone calls from this office about my account with *** of Vero Beach, FL. Last December 2022, we had 2 new air conditioning systems installed in our house by ***. We were offered financing with ******** for the 2 systems, which we took. Around February, I started getting letters from CMI demanding $20,000.00 for the 2 systems. I’ve also been getting harassing phone calls and voice mails from CMI demanding payment. I called up ******** and I was told that our payments are up to date. They said that call from CMI is a scam. On May 10, 2023, i had a call from *** *******. He left a call back number ***-***-**** ext ***. He said my file number is ********. When I returned his call, he was insisting that he is trying to help me settle my account. He was very insistent despite my explanation to him about my ******** financing. He called me again this morning asking me to call him back. I want these calls to stop.

  Business response

  05/26/2023

  To whom it may concern:  This account was placed with us on 3/10/23,  my collector has left 4 messages in 2 1/2 months.  On 5/10 ********************* called ******************** and her response to the call was: ****** upset about phone calls she insists has been makling pmts thru crdit union refused to supply proof sd is calling cli herself & hu.  

  CMI Credit Mediators was hired by *** to "clean up" their AR, we are here to supply them with proof of payments for their AR team to get up to date.  ******************** refuses to send any proof, attached is just the contract and no proof of payment, once we have proof we can move on.  

  Sincerely,

  *************************;

• Initial Complaint

  02/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Probably the worst company to ever work with. I spoke to *******************, every time i spoke about how MY business does and how MY clients owe money he would interrupt what i am saying and demand it his way or the high way. I then asked a few days later for a quick update for my financial partners and he threatened me via phone call. He claims he is the best but they are actually the worst. I spoke to him today to ask why i signed a commercial and individual agreement as there was 2 different people but similar issue happening and told me to Shut it and hang up. Again i do not recommend this company as it was a big waste of time. If anyone needs to contact him his email is Sincerely, ******************* Sales Manager /Compliance /Legal CMI Credit Mediators **** **********************

  Business response

  03/08/2023

  Complaint # ********
  ***********************
  
  To Whom it may concern:
  
  *********************** reached out to CMI Credit Mediators Inc for help with an account that owned him money.
  ***** spoke with our Sale manger ******************* who listened to ***** about his unsatisfaction with another agency and **** wanted to help him.  ****** account was not a cut and dry commercial account and **** was trying to explain this.  CMI and **** took the account against our better judgment and placed it for collections on 2/7/2023.
  2/20/23 ***** emailed and wanted an update, **** emailed back explaining that we like to allow our collectors to do their work and we update every 30 days unless SIF or payment has been arranged or made.
  2/21/23 ***** called to complain about *********  The call was taken by the owner of the company, ************************* who followed up with an email:
  Thank you very much for the phone call, Proper customer service to our clients is paramount to CMI as our clients are very valuable to us.  I personally apologize for any poor service that your received.  The rest of the email was sorting out the complicated bill and who was liable for payment.
  2/27/23 ***** called and spoke with our collector and email additional information pertaining to the account.
  3/1/23 CMI received a BBB complaint from *********************** claiming my sale manager **** Threaten him and told him to shut it….after pulling all recorded phone calls between **** and *****, I found these accusations to be untrue. 
  
  CMI Credit Mediators Inc has been in the commercial collections business for 50 years, we are licensed and bonded in every state that requires it.  We belong to prestigious associations that would never allow the kind of behavior ***** claims.  All our collectors are certified, all calls are recorded, and owners are in the building at all time.  We are here to help resolve debt, and respect all parties involved we are experts in our field, following all laws and regulations. 
  Sincerely,
  ***************************
  V.P.
  

  Customer response

  03/12/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  ***** took over the call as i told her how **** was using some decimation words that was not meant to be said. This violated my rights as a ****** person. I told ***** how i submitted this form on our first call and she agreed he was in the wrong even though i was still getting harassed  by **** (see the emails) If you see the email thread most communication was done via phone. in the beginning **** called me on his personals cell as he wanted me to submit both company's i own and all debt accounts. He did this to gain my trust and assuming he didn't want to be cough violating federals law.  **** told me he would update me weekly and not monthly. I told ***** all this and even emailed her the recorded calls where **** was still calling me some words. I attached the email thread where i demanding **** to stop messaging and to this day i received 15 more emails from ******************'s me and my company. He has done numerous business complaints on ****** my business and yelp still harassing's me and my company. I have told ***** this numerous times and she does nothing. 

  Regards,
  
  *************************

  Business response

  03/17/2023

  To whom it may concern:  After reviewing your (Attachment) with my accredited BBB representative. We both conclude that your accusations are not validated. I also asked ***** if she received any recordings that you insist you sent her of **** "using words"  and she did not receive anything from you except emails with no recorded calls attached.  

  Being an advocate of the ***** community, I am disappointed in your slander of another minority, **** being a ***** man with no family, who is the most uplifting positive person I know.  He worked hard all his life without help, and this defamation will not stop him because he knows the truth as do I.

  It's funny what you are accusing **** of is the same accusations you made of the agency before us, and all **** wanted to do was help you. 

  I hope you well in your future endeavors, having your own business is a wonder thing, it's filled with many challenges but having a positive mind set will bring you more up's then down's.

  Good Luck!

  ***********;

• Initial Complaint

  01/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  BBB, I am reaching out for assistance regarding a fraudulent claim from ************. They claim I owe them money when multiple times I declined to sign up with them. Fast forward to today, they pushed forward a 2,014,00 balance to a collection agency. I never signed up which is the most baffling part. They will do anything to take from small businesss. My business name is ***** **************** we will not pay a cent for services we did not use, will have our own legal team address this matter if not corrected by ************.

  Business response

  01/30/2023

  to whom it may concern: This account is closed at CMI Credit Mediators Inc.  *********** placed this commercial collection account in May 2022 and per CMI's agreement we worked the account for 6 months and now it is closed.  If you have any questions please contact ***********.

   Thank you,

  Cheryl C**********

  V.P. 

• Initial Complaint

  01/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date of first communication transaction was 01/04/2023,CMI Credit Mediators, Inc. reached out to me about a debt I have no knowledge of. The representative I spoke to goes by ******************. He was very respectful until I demanded documentation. As a federally protected consumer, I have the right to dispute alleged claims in a timely manner. In return to initial contact in which they received in writing. I asked for the following documents:-Proof of the original contractual agreement with stated alleged debt amount signed by both parties -Proof of original consumer signature on alleged document that holds consumer responsible -Name and address of original creditor -Send consumer proof that your company is licensed to collect debt in the state that the consumer resides in. According to Fair Debt Collection Practices Act, 15 USC 1692(g) Sec 809 Section (a) and Section (b) were both violated. Reason(s) for Section (a) being violated: Within five days after the initial communication with a consumer in connection with the collection of any debt, a debt collector shall, unless the following information is contained in the initial communication or the consumer has paid the debt, send the consumer a written notice containing the information I requested Reason(s) for Section (b) being violated: If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) of this section that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or a copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector. I received no documentation, they have only continued to call me.

  Business response

  01/30/2023

  To whom it may concern:  CMI Credit Mediators Inc is a commercial collection agency, we received this bill on 1/4/2023 from our client **** **** ******** **, in reference to a CDL reimbursement for ****** ******** which is considered to be a independent contractor.   On 1/18 we received request for paperwork, my collector the same day called ****** to get an email address to send him what paperwork we had from our client and he said he did not have a good email and to send it via mail and confirmed his mailing address.  As I look at the account I see ****** called in to our office today 1/30 confirming receipt of the promissory note and stated he will call the client direct.  see below from our computer: DT means, debtor telephoned and CO means comment.
  
  01/30/2023 11:23 **** *****
  DT/CO
  ****** ack rec of prom note he sd calling cli himself to discuss
  
  Per the complaint, ****** wanted paperwork and we sent it, CMI will wait  to see what ****** and our client have discussed before proceeding forward.
  
  Thank you,
  
  Cheryl C******
  
  V.P.

• Initial Complaint

  01/10/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I opened an account for my company B.S. **************** with ***********/**** Leads in June of 2022, I quickly realized that I was spending way too much money on leads that weren't going through. Many of the leads ended up being dead ends with fake numbers to reach out to, and some of these leads were from customers who were not looking for a job to get done and were just browsing. I spoke to **** ***** customer service after a couple times of this happening and they did credit me back the money I spent on getting these leads. They assured me they would send me 2 guaranteed leads, these leads ended up being dead ends and once again I spent hard earned money on a fake lead. This continued to go on and **** ***** stopped helping or even caring about the situation. I ended up speaking to customer service again and canceling my membership/account with them. Throughout my whole time having an account/ being a member with **** Leads I never once received a job from their leads. It ended up being only losses for my company and no profit being made. Eventually I called ***** ***** and filed a dispute against those charges from **** Leads, and all was solved because I received my money back. But on 1/10/2023 I get an email from CMI Collections saying i owe $1,181.31 (Client Reference #: ******** CMI File #: *********-**-******).

  Business response

  01/25/2023

  To Whom it may concern:  CMI Credit Mediators Inc, is a business to business collection agency.  *********** placed a commercial bill, **** *** ******** with our agency on 1/10/23.  Our collector contacted this business and spoke with ****** he refused to pay, claims leads were bad, unfortunately our clients terms and conditions do not guarantee the leads.  Our collector ended the call.  CMI has closed it's file and returned it to ***********.  If **** *** ******** has further concerns please contact ***********.  This matter is now closed. 

   ***************************

  V.P. 

  Customer response

  02/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  11/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  worst company ever, they called me after we closed our account with **** leads, saying we owe them $15,000!!! crazy ! **** leads / *********** take advantage of small plumbing company and promising them more jobs, but its false promises, i only got junk leads . i lost so much money trying to survive after all the charges ,and now they sending those crock to collect money they do not deserve, do not sign up with **** leads , cmi buying from them the debt not even checking if the debt is legit.

  Business response

  11/02/2022

  To whom it may concern:  CMI Credit Mediators Inc  is a business to business collection agency, we do collector pass due accounts for *********** we do not buy debt.  *********** places their accounts with account#'s and business names, the above debtor I cannot locate in our system with what he provided,  Please provide us with a business name or account# so we can get this closed.

  Thanks

  Cheryl C***********

  V.P.

• Initial Complaint

  11/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up with Homeadvisor/ ****. inc  , the keep charge my account without my authorization , we called and try to speak with someone no one respond , neither to email or phone call, then we received letter from this company called CMI they were very rode and claim we have balance open with **** leads, we closed the account more then 5 month ago and they keep charged our card without our authorization , we did charge back thanks god we got our money back from the credit card company, CMI keep calling us even that we asked them to stop, a rep called: ****************** refuse to identify with licensees number. please be carful, there is only 2 people answer the phone, old lady and Rabacca, they are not legit and will scare you and threatening you so they will collect money for ***********, ****** ********* *** practice business : illegal, unprofessional and unethical.

  Business response

  11/02/2022

  to Whom it may concern:  CMI Credit Mediators has been in Business for 48 years, we have and A rating with BBB, belong to several associations: please visit us at CMIweb.com to confirm.  As for this complaint I need further information, CMI is a business to business collection company we do collections for *********** but the files are placed with and account# and a business name.  I looked up all debtor information given and nothing came up.  Please provide us with the above so we can get this closed.

  By the way, ******* is senior collection agent and has been working for us for 10 years and is certified with the CCAofA, and the "old lady" is one of the best receptionist one could only hope for she has been with us for 15 years and can run circles around any young folks today...

  Cheryl C********

  V.P.

• Initial Complaint

  12/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up for home advisors, and immediately decided it wasn't for me. I put my account on hold and eventually cancelled my account with them. I received a collections notice from CMI for debts to home advisors. I tried calling home advisors to know what I was being charged for and they directed me to CMI. I've been trying to contact CMI for 3 days now with no response from them. I am trying to understand what I'm being charged for. I am being charged $879.36 for leads that home advisors sent me. But my account with them has been on hold since I opened it with them. They shouldn't have been sending me leads. Therefore I don't understand what I'm being charged for.

  Business response

  01/25/2022

  To whom it may concern:  CMI received a commercial bill  (***** ********) from our client *********** on 11/1/2021.  CMI's collector called and left 3 messages for ********************* until they spoke with him on 12/23/21 he wanted an itemized invoice, we requested this from our client and sent it to ***** on 1/7/2022.  CMI's collector tried to follow up with no success.  At this time CMI has closed it's file due to lack of payment.  If ***** ******** wants this resolved they needs to contact *********** directly.  If you have any questions feel free to contact CMI at ************.  

  Have a nice day!

  Cheryl C******** V.P.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩