ComplaintsforDiaper Depot, LLC

• Initial Complaint

  07/24/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Made an online purchase at this shop and the item arrived damaged. The value is over $200. Initially shop owner ignored my emails and messages. When she eventually replied she told me to file a claim with the shipping carrier because her hands were “tied”. I told her given that she paid for shipping she’s the beneficiary of the shipping insurance and as such she should file the claim. I offered to help submitting any evidence needed for the claim. I explained that given she paid the UPS for shipping and item was damaged before reaching my hands - the UPS actually entered a damage report before the actual delivery - it’s more appropriate for her to file the claim. I asked her to help in good faith with resolving this shipping issue. She refused and again told me her hands were “tied” and that nothing was fraudulent here. I then filed a claim with UPS as the recipient to which UPS confirmed that any insurance remedy will in fact be paid to the shipper. Several days later I contacted UPS again and was told to contact the shipper to proceed with the claim as UPS can’t disclose anything to me. I have since then emailed the shop owner twice in different days asking information to proceed with the claim and she never responded once. It’s very likely she’s intentionally not cooperating so that I can’t get the claim processed. The shop owner was very dishonest in telling me that I can simply file a claim for the damaged item then intentionally to not cooperate with the claim process. I would caution making any purchases at this shop as the owner does not run the business with good faith and honest conduct.

  Customer response

  07/30/2024

  I want to provide some additional information on this claim. I just finished calling the UPS, the shipping company involved in this claim. UPS informed me that the claim has been resolved and any refund would have been issued to the shipper, which is the seller here. I contacted the seller multiple times and to this day still hasn’t received any response from her. The seller essentially sold me a damaged product worth $239.2 and then pocketed the insurance proceeds for the damaged product without making it right to me. 

• Initial Complaint

  07/13/2023

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  September 15th I paid $35 for a preordered jellycat. June 14th I inquired about not receiving it. She says it was refunded in April, I sent proof that it was not in my shop app, in my email, or PayPal (where I paid). She was not willing to help me further, despite never receiving my item or money back.

• Initial Complaint

  06/26/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Company offered a preorder for a future product release. I paid $23.50. Was then told the business was unable to get preorder items and were issuing refunds. I provided my order number & documentation, and was told nothing else was needed to receive the refund. That was on May 13, 2023. I have not heard anything since. I have sent emails and contacted via the business’ social media pages, as well as via their website. I can see where some of my messages were viewed, so I’m being blatantly ignored despite requesting an update numerous times. I paid with Paypal, but since it’s now outside of Paypal’s 180 day time frame, I cannot receive a refund to my Paypal account.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩