ComplaintsforExam Edge, LLC

• Initial Complaint

  09/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a set of practice exams from Exam Edge for $59.17 on 9/11/2023 (order ******) in preparation for the CBIC's "Certification in Infection Control" examination. I did this because I was seeking additional material to supplement the exam producer's published study guide as well as material from Mometrix and APIC that I have already studied. The material in the Exam Edge test is mostly irrelevant and off topic and is not of any value to someone preparing for the *** exam. It is more of a distraction because the questions often do not pertain to Infection Prevention and Control. I am assuming this test was written by some poorly designed AI program and hope that Exam Edge takes it off of the market as it is definitely false advertising. Please do the right thing.

  

  Business response

  09/29/2023

  I am not sure what to say at this point; this customer was provided a full refund a week ago.  We try our best to provide the best possible content, but occasional things happen. As soon as the client made us aware of the issue they were provided a full refund.   Here is a copy of their refund letter:

  Hi ******,

  No problem! Thank you for taking the time to contact us.
  
  I'm so sorry to hear that our practice tests did not meet your expectations. We honestly try our best to provide the most realistic practice tests possible. We will certainly take your feedback into consideration as we look to continually improve our practice tests.
  
  You have been issued a full refund in the amount of $59.17 (confirmation code: ***********). Depending on your credit card, it will be credited back in 3 to 6 business days.
  
  Take care,
  
  *******************, Support Tech
  Exam Edge, LLC
  www.examedge.com
  

  Customer response

  10/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  07/09/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a practice test from Exam Edge for the Physics Content test, as a last practice test before the real test. I have been studying for months, using the official practice test from ETS (provider of the praxis tests), as well as a few other companies (********, etc.). The questions on the Exam Edge test are TERRIBLE! They are almost completely irrelevent to the test content, which is clearly stated by ETS. They have many questions that are purely chemistry questions, and also many questions that you need a calculator for (which is prohibited on the test).

  

  Business response

  07/11/2023

  This user was already issued a refund.

• Initial Complaint

  03/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The website is very misleading and makes false claims. They guarantee 100% passing rate. I bought a bundle of tests and took all the test performing very well. I took my certification and failed. The questions from exam edges bank are nothing like the certification exam and are of very poor quality. I also got numerous duplicate questions. I dont understand how a website can guarantee 100% pass rate when their questions are of poor quality and are nothing like the actual exam. Their content did not help me at all for my exam in which I failed. I took all my exams more than once and passed all of them I would like a refund or access to all 40 practice tests free of costs for my retest.

  

  Business response

  04/18/2023

  I have to say you have been one of the most unique complaints we have ever seen.    Your first email said we were the worst company on the planet, and our questions were terrible and no help in passing your exam.  Interestingly, you were demanding access to 40 tests to prepare for your exam. Why would you want more exams if they were so bad?
  We researched your account and discovered you took all the tests in study guide mode, where you can see the answers as you take the test.  You never once ran them in testing mode to see if you were ready to take your exam.

  
  We suggested you retake the test in the proper mode and offered you 5 complimentary tests.  Your reply was, I want access to the 40 questions.   Again, if they are so bad, why did you want 40 exams?
  
  It was clear we would not be able to satisfy you, so we refunded your money, even though our refund policy clearly states you were not eligible for a refund.  Once you received the refund, your access to the tests you did not like was revoked.    Your response was that you wanted a refund but did not return the product and demanded your access.  Then you started to threaten to post negative reviews wherever you could:

  
  Ill continue to leave reviews on any page I can find how your questions and program dont lead to success.  And when asked for more questions free at cost to supplement having to take the test again, youll only offer a refund.  Worst company and customer service ever.  Ive already wrote two reviews And filed with the BBB, will continue to write reviews on this experience, the false advertising and the poor customer service. .
  
  Again, you wanted access to a bad product and were resorting to extortion to try and get extra exams. 
  
  We wish you luck in passing your exam.

• Initial Complaint

  11/21/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Paid $146.70 USD to Exam Edge, LLC (support@examedge.com)Transaction ID through *** *** ***************** Transaction date 6-Nov-2022 19:26:41 PST (CA)Merchant Exam Edge, LLC support@examedge.com ************ For  Canadian PEBC Pharmacy Technician course. I tried contacting them. As per the website it says clearly that it is for the certification of Canada and for PEBC. Bought the package of 2200 questions. Upon starting question bank it has the database of the questions of USA which is not being asked in my certification. So it has been useless. I tried for refund or correct their mistake. No reply from them. As per seen in description clearly says for PEBC which on questions it's not Canada based since the laws are completely different.

  

  Business response

  12/15/2022

  You were issued a refund on November 6th through ******.  

  Customer response

  12/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************************
  

• Initial Complaint

  09/29/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a bundle of 5 practice tests in preparation for the **** Certification in Infection Prevention and Control from Exam Edge for $56.75. The company claims to help people pass their examinations by preparing them with exam-similar questions. I have the official study guide for the exam and have taken practice tests by the company that hosts the exam and am very familiar with the type of questions that I can expect on the exam. The practice tests from Exam Edge are a waste of time and money. There are numerous spelling errors, content issues, the questions are often difficult to understand because they are poorly written, and they are in no way comparable to the actual test questions on the *** exam. This was a ripoff. I would be concerned for anyone using this as a test prep strategy. The questions are simplistic and not at all helpful in preparing for the real test. It's a scam.

  

  Business response

  10/09/2022

  Hi ********,
  
  We are sorry to hear you were unhappy with your practice tests. I have forwarded your information to the department head in charge of the **** exam for review.
  
  If you have any other questions or concerns, please let us know. I look forward to helping you pass your **** Certification in Infection Prevention and Control test!
  
  Take care,
  
  Jim T**********, Support Tech
  Exam Edge, LLC
  www.examedge.com/cbic/cic
  

  

  Business response

  11/01/2022

  Hi ********,
  
  No problem! Thank you for taking the time to contact us.
  
  I'm so sorry to hear that our practice tests did not meet your expectations. We honestly try our best to provide the most realistic practice tests possible. We will certainly take your feedback into consideration as we look to continually improve our practice tests.
  
  You have been issued a full refund in the amount of $56.75 (confirmation code: ***********). Depending on your credit card, it will be credited back in 3 to 6 business days.
  
  Take care,
  
  Jim T*********, Support Tech
  Exam Edge, LLC
  www.examedge.com/cbic/cic
  Tell us why here...

  Customer response

  11/07/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  09/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid $104 USD approximately to ExamEdge September 9th. The website states that they guarantee success based on high quality practice exam questions. This statement is very misleading and the exam questions are of very poor quality and are useless. I gave my money under false pretenses and am asking the company for a refund.I am also submitting a complaint so others are not taken in by this website.

  

  Business response

  09/19/2022

  I am not sure what else to do for this client,  they were issued a refund om 9/10/2022. 

• Initial Complaint

  08/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased study materials from Exam Edge hoping to learn more. I will say I purchased it in June and hadn’t been using it due to fear of failing again. The more questions I answered the more I got wrong. There were answers that when researched, could not be found and some answers were not correct according to my professor and the study materials I was using prior to purchasing their exams. I’ve been using reputable study materials like the **** ***** Social Work ASWB Clinical Exam Guide which is recommended by ASWB. This is the Association Social Work Board. I feel frustrated, misled, and this has created more second guessing within myself. I just wanted to sit and cry due to the money I spent in hopes to build my knowledge. I wish I would’ve came here and read reviews about Exam Edge before spending money I couldn’t afford but need to pass my exam for a promotion. I hope you can help me resolve this issue financially. Also, perhaps this will help others if they look up the company on the BBB. Thank you,******************************* ************

  

  Business response

  08/18/2022

  Hi *******,
  
  I'm so sorry to hear that our practice tests did not meet your expectations.  We honestly try our best to provide the most realistic practice tests possible.  We will certainly take your feedback into consideration as we look to continually improve our practice tests.
  
  We wish you would have reached out to us directly,so we could have resolved your issue.  You have been issued a partial refund in the amount of $25.00 (confirmation code: *****************).  Your refund is prorated because you completed three exams.  You even took one of them twice and only submitted a comment on two different questions.  Your funds will be credited to your PayPal account.
  
  Take care,
  
  Jim T**********, Support Tech
  Exam Edge, LLC
  www.examedge.com/****/clinicalexam
  

• Initial Complaint

  07/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Exam Edge charged our credit card 4 charges in the middle of the night and we have never heard of them. They are either a fraudulent company scamming people's identities or have absolutely terrible business practices. Either way they owe us a total of $504.24 plus bank overdraft fees!!! They should be ashamed of themselves.

  

  Business response

  07/28/2022

  *******
  
  We are very sorry to hear you had fraudulent transactions on your credit card.  We only process transactions that the credit card company has approved.  There is no way for us to know your credit card was stolen; as long as the credit company approves the transaction, we treat it as a valid sale.  We searched the database, and your name or email address is not associated with any accounts or orders.   You will need to contact your credit card company and report your card as being stolen; they will take care of the rest.
  
  Once again, we are sorry to hear you have fraudulent charges on your card.  I can assure you none of these transactions were initiated by Exam Edge.  We do everything we can to protect our clients from events like this.  That is why we do not save any credit card data or other finance-related information.   Please remember to contact your credit card company so they can block your old card and issue you a new one.

• Initial Complaint

  07/05/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  II purchased the maximum number of practice exams from this company for $47.47 to prepare for a state certification test to teach in Texas. I spent many hours taking and reviewing the exams only to discover that they did not cover or adequately prepare me for the test. I contacted the company for a refund and was told by email that someone would contact me soon. (no one from this company has contacted me) Below is the exchange of communication. Thank you for your time. Email: Hi *******, Thank you for taking the time to contact us! We honestly try our best to provide the most realistic TX PACT LOTE Spanish Childhood–Grade 12 (***) practice tests possible. We go out of our way to make sure our practice tests are as realistic as possible and update our questions as the topics on the real test change. We are forwarding your request to our refund committee. One of our administrative personnel will be in touch with you shortly with more info. If you have any other questions or concerns, please let us know. I look forward to helping you pass your TX PACT LOTE Spanish Childhood–Grade 12 test! Take care, Jim T*****, Support Tech Exam Edge, LLC www.ExamEdge.com/pact/spanish On June 27, 2022, 2:09 PM EDT support@examedge.com wrote: Test Preparation Made Easy! Name: ******* ****** Email: ***********@*******.com Reason: Other Subject: CONTACT FORM (EXAMEDGE.COM): Refund Message: Good afternoon, I purchased the practice tests offered PACT-LOTE Spanish K-12, and I am requesting a refund. Because the material provided was insufficient preparation for the test, I feel it was a waste of time and money. In addition, the material was very different than what was on the test. Sincerely, *************************** Sent From - *********** * *******/5.0 (******* ** ****; *****; x64) ***********/537.36 (*****, like *****) ******/************** ************* *****************

  

  Business response

  07/05/2022

  Hi *******,
  
  No problem! Thank you for taking the time to contact us.
  
  I'm so sorry to hear that our practice tests did not meet your expectations. We honestly try our best to provide the most realistic practice tests possible. We will certainly take your feedback into consideration as we look to continually improve our practice tests.
  
  You have been issued a full refund in the amount of $47.47 (confirmation code: ***********). Depending on your credit card, it will be credited back in 3 to 6 business days.
  
  Take care,
  
  Jim T********, Support Tech
  Exam Edge, LLC
  www.ExamEdge.com/pact/spanish
  

  Customer response

  07/15/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  07/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased the ** handbook for assistance practicing for said examination. The questions are written for technologists (this word is mentioned in both questions and answers), and does not provide the knowledge or prepare the student AT ALL for their ** boards. These questions are overly simplistic, frequently incorrect/outdated, and does NOT adequately prepare the student. I doubt the veracity of the reviews left for this product, as every single student I've spoken with feels that this is a complete waste of money. A bait-and-switch for students preparing for a medical examination board seems predatory, dishonest, and WRONG. Shame on Exam Edge for even pretending to have student's best interests at heart.

  

  Business response

  07/06/2022

  Hi ***,
  
  We are very sorry that you were unhappy with your **** Registered Radiologist Assistant practice tests. With that being said,  we believe if you were dissatisfied with the content and did not feel it represented the actual exam, you would have known that in the first exam or two.   In fact, you took all five tests, and you even took two of them twice, so we do not believe a refund is warranted.
  
  Take care,
  
  Jim T*******, Support Tech
  Exam Edge, LLC
  www.examedge.com/****/***

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩