ComplaintsforPitt Cycles LLC

• Initial Complaint

  08/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I traded a motorcycle into Pitt Cycles 7 weeks ago and they never paid the finance company. Now I am getting collection calls and hit to my credit since they have not paid.

  Business response

  08/31/2023

  Our title clerk failed to note the payoff in our dealer management system at the time of the transaction, so no payable was created.  On Tuesday when we were notified by the customer of the issue, we contacted the finance company and obtained the payoff and late fee amounts and overnighted a check to the finance company.  We also advised the finance company that the error was ours and not the customer and asked them to inform the credit reporting agencies accordingly.

• Initial Complaint

  08/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 21, 2023 I went to Pitt Cycles in Warrendale to purchase an Indian motorcycle. They did not have the motorcycle I wanted, but they assured me that the bike would be there within 3 to 6 weeks or they could find a dealer to trade with. I put $500 down to secure the bike. (I have the emailed receipt unsigned). Three weeks went by and a dealer that I asked them to trade with still have the bike and pitt cycles told me they did not have it. Which was a lie because I called that dealership in Latrobe who had it. Also, I got an email that stated my bike to take up to 12 weeks. Not sure why they lied about that but I spoke to Indians corporate office and they verified that likes never come in 3 to 6 weeks. Eight weeks would be the earliest. Then I tried to call the manager of Pitts Cycles. I spoke to him twice and he told me that he was going to have the owner call me. I called seven times and left four messages and never got a callback. Absolutely ridiculous. All I want is my $500 back for the inconvenience and being lied to and my time being wasted. Yet I can’t even get a phone call back. It is now August 30 and I have been trying to get my money back for a month with no resolution. I would appreciate any help. Thanks.

  Business response

  08/30/2023

  Indian Motorcycle responses to every customer order with an automated boiler plate email stating the customer should expect delivery of their new motorcycle in approximately 12 weeks.  The 12-week forecast is accurate at the beginning of the riding season, but as the season progresses toward late summer, it is more of an "under promise / over perform" delivery estimate.  Mr. ****** was told at the time he placed his order we were experiencing deliveries in the range of three to six weeks (because we were late in July.)  To support this statement attached please find a screen capture of an actual Indian Motorcycle order that took only 12 days to produce. 
  

  Regarding Mr. ******’s accusation that we lied about a dealer trade with the Latrobe Indian dealer, I have worked dealer trades with that dealership.  They are an individual small business such as Pitt Cycles.  When our dealership called the Latrobe dealership, we were told the bike Mr. ****** was interested in was unavailable because they were working a deal on it.  (Possibly it was unavailable because Mr. ****** may have called them to inquire about it.  Or, possibly it may have been a completely different customer.)  So, our dealership informed Mr. ****** it was unavailable.  If the motorcycle was still at the Latrobe dealership three weeks later as Mr. ****** claims, possibly the deal the Latrobe dealership was working fell through.  In any cause, the bike was unavailable to us at the time we made the request.
  
  Regarding the $500 deposit, our normal policy on situations where the customer is still buying an Indian Motorcycle, but now from a different dealer than ours and when accessories had been ordered for the motorcycle that now has become cancelled, is to offer the deposit now as a parts credit toward the accessories that the customer wanted.  Upon reading a poor customer review this morning from Mr. ******, I ordered the parts credit cancelled and had his salesman reach out to him to obtain the credit card number he used for his deposit and his card was credited for $500 at 11:38am of today. So, Mr. ******’s request within his complaint was met before he filed this complaint with the BBB.

• Initial Complaint

  07/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I put $500.00 down on a triumph motorcycle and decided not to go through with the purchase. I asked to credit my card and they refused. I told the owner nicely that I would file a complaint with the BBB and also file a law suit if they didn't refund my money. His answer was GO AHEAD. Are they that desperate for business? I would never deal with them again and Would recommend ******* ***** *******

  Business response

  07/13/2023

  Mr. ******* ******* signed a purchase agreement to purchase a Triumph Motorcycle on March 15, 2023.  He ordered the dealership to attach 23 accessories (totaling $2301.10) to this motorcycle.  The nature of these accessories are rather personalized and most likely will not be valued by a customer, other than the one ordering their selection (Mr. *******).  Therefore, the dealership will not be able to recover the accessories' cost when we resale this motorcycle.  Beyond the lost of the cost of the accessories, the dealership will not be able to recover the labor cost that was expended in the installation of these 23 accessories.  Additionally, the dealership has incurred floor plan interest cost on this motorcycle since March 15, 2023 when Mr. ******* made this purchase.  

  Because of Mr. *******'s decisions, Pitt Cycles losses far, far exceed the deposit value of $500.  As a result, his deposit was not returned when he made the request.  When this explanation was provided to Mr. *******, his profanity laced response and threats ended the conversation.  

  It is my opinion, businesses should not be subjected to the threat of blackmail complaints utilizing the BBB.  I know the BBB is not a party to this threat, but rather is also a victim of Mr. *******'s anger for being held responsible for his decision, which ultimately cost this dealership thousands of dollars.  

  Customer response

  07/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********
  
  Regards,
  
  ******* *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩