ComplaintsforR. Smith Paving Contractor, Incorporated
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Complaint Details
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Initial Complaint
05/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
6/22/2022 - Job Quote ***** I paid $6000.00 dollars to have my driveway resurfaced. The business warrantied the material and Labor for 1 year. After several months I noticed erosion of the asphalt in several locations at the end of the driveway. I had called 4 times and finally wrote a letter (attached) to get the bottom of my driveway repaired because the asphalt was eroding from the swale at the end of my driveway. Both the son and the father of the business agreed to fix the problem but over a month has gone by now and no appointed has been scheduled to fix the issue. The business was very eager to take my money but when it comes to quality of work and materials used I would not recommend using this contractor. The business again has ignored my attempts to call and schedule an appointment to fix. DO not use R Smith Paving Contractors for any of your work. The complete job may never get done. 5/29/2023Business response
06/12/2023
On June 9, 2023 our crew went out and made the necessary repairs and seal coated the driveway free of charge. ****************** looked at finished work and was very satisfied.Customer response
06/16/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
08/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 7/21/22 I had r smith do a sealcoat on my driveway. I noticed some missed spots and irregularities in the surface. Since then I have made about 10 calls back and have not recieved a response. I stopped by the office to leave a message and about 10 min afterwards the owner called me and told me he would get his brother out the following monday or tuesday. That time has passed and no one has either called or come out. It has been over 2 weeks and nothing has been done to resolve the issue.Business response
09/08/2022
This has been resolved.
We went out and resealed the driveway. Customer said they were happy.
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R. Smith Paving
315 Snyder Avenue
West Chester, PA 19382
**************
rsmithpaving.com
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.