ComplaintsforMeineke Car Care Center
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Complaint Details
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Initial Complaint
07/26/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I had Meineke do my brakes on my 2004 *********** in march i got on a finance plan to pay for it. I thought the wheel hub was bad so ordered one went to a different garage and here the brakes where bad. I don't think I should have to pay for them also want a refund for the full amount plus money for want I had to pay the other garage to redo want they had to do. Here is pictures of the finance paperwork also pictures of the brakes they put on.Business response
08/07/2023
Customer's warranty only applies to work done at a Meineke. I'm not sure why this requires a response put if the vehicle was brought back to us when the "other" shop allegedly noticed brake wear we could have addressed her concern. However a hand written receipt from an alleged business on an alleged repair with no photos does not constitute a refund. We consider the matter closed.
Thank you
Initial Complaint
05/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Needed car inspection. Check engine light came on so, just took it in to get it serviced, turns out it needed a lot done. We decided to sign up for some cards, cuz we didn’t have that amount laying around. Took the car in sat, April 29th, 2023. There has been ABSOLUTELY no updates , until I call. They told us it would be done Monday. Then Tuesday we went in cuz they said it would be done. They turned us away, because they “broke” a tool and there was a piece stuck inside. It will be done Tuesday night… well, it wasn’t. But no update until I called. They offered a loaner, but ive read bad reviews on Meineke loaner cars. Anyways , They ended up replacing the whole arm, “No charge “ 700 dollar fix. They made sure to tell me that…. I’ve gotten ahold of two different people in cooperation, but it’ll take 24-48 hrs for them to even reach back to me.Customer response
05/24/2023
Issues have been resolved. Thanks for keeping in touch .
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.