ComplaintsforInterstate Auto Repair

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went there before bringing my daughters vehicle to be diagnosed. I asked several questions and he said he would take a look at it after Ive been through several other shops that could not properly diagnose. I decided to have my daughters car towed there for him to look at and diagnose and fix. ***** told me it was the starter of the vehicle. He ordered one told me that the part was more expensive if I wanted it sooner and then he replaced the starter. Then called me and told me the starter wasnt the problem. He was going to have some more diagnostics to do to figure out if it was something else and also have an electrical partner come look at it. Did not communicate with me for a few weeks and when I called to ask what was going on he said he tried a few things and still could not get the car to start. He continued to give me the runaround, was unable to give me a quote or a diagnosis, and then became rude and told me that I would be charged storage if I did not get the car out of there. The car was never fixed was never drivable on leaving. I had to get it towed and junket because of the fact he let the ************* and promised he would do that also. absolute liars and unprofessional business. In total, it cost me 300 and some odd dollars for them to take the starter out of the car and then I had to junket for minimal money. For a repair and a car place that could not even fix it. Totally unprofessional and liars.

  Customer response

  02/04/2024

  I have not heard from the business in response to my complaint.

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