ComplaintsforCranston Auto Ignition

• Initial Complaint

  08/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went to Cranston Auto Ignition because my car broke down at ***************** on ************* Cranston **.I am honeless 74 years old with a mental disability.I called **** at the number.He was 1 mile down the street.I needed someone close.My ignition cylinder had locked on my 2006 ********** Jetta.He came out to see my car.He looked at it but was hesitant about replacing the cylinder.I asked him because this is an ignition cylinder and ignition switch problem.3 days later head enough money to get my car towed to his place .The only thing wrong was the ignition cylinder was locked! Autozone next to him sells the part for $150.00 to $225.00 and that not wholesale.Inleft my car and walked back to the ************* where I ended up living for 2 weeks.I almost froze to death.He kept my car several times overnight.He finally told me it was fixed on the following weekend! However my wipers and windshield washer didn't work!I had to have him fix what he broke.I went a week driving my car who was my home without wipers.He kept telling me to leave my car and when I went he told be to come back tomorrow.I did and after leaving me y car.He told me he was going to fix my wipers and windshield washer because I needed a new motor.He called me and came to get me and the wipes and windshield washers were working again.He had told me nice or rats chewed the wires under my hood.Ridiculous . Everything worked before he touched my car!He asked me for $250.00 without replacing the motor and giving me a Junkyard Key that's cracked and won't open my doors or lock them.I told him I only had $200.00 left for the mobth.He took it and the receipt said labor.This was after charging me almost $700.00 for the cylinder and labor.He told me he would get the lights for the air bag and brakes and seartbtodf.They were never there before he touched my car! He was destroying my car Now my horn doesn't work and I was told my car needs a clock spring.That located in the steering column again.$500.00 !

• Initial Complaint

  04/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to a ************* in ******* **.I had them work on my heater.My heat was in the passenger side working.Liitleon the driver's side.I stopped to have a coffee at ***************** on ************* in Cranston **.When I got back into my csr.My ignition cylinder was locked!I was stranded Midas had messed around with my fuses and out in a relay.Damaged ny light ****.Module for heat was hanging.I called Cranston Auto Ignition and spoke to **** in Monday.He sasnuce enoughto drive up the street and come to try to getbit unlocked.I asked him if he could fix it.He said he would Be seemed like a very good man.. Wednesday I had my car towed for $75.00 a half mile to Cranston Auto Ignition.I walked ba k to tge coffee shop.He had ** xar until Thursday and I walked to get it.I notticed my windshield wipers washer didn't work.I went days without a windshield wipers.I drove to a junk yard to buy adual fir tge inw Midas Muffler ruined for$50.00 .I gad akready oaid then$250.00.My key got stuck in the cylinder he replaced.I couldn't shut my lights so I disconnected the battery.I call Cranston Auto Ignition and told **** he needed to get my car towed.I said I'm not paying.**** was nice enough to pay.I left my car.**** called and said it working.I picked my car up and noticed air bag engine light and a brake light.Then my wipers and windshield weren't working.I told him and said I didn't have any lights in my dash before you worked on my car.** wipers and washer worked too.I paid him around $600.00 and now he said we needed a motor for my wipers.He. said he wouldn't charge me and would get me a new key.I left my car and he came to get me .My windshield wipers and washer were working but lights still in my dash.He have asked me for"230.00I said I only have$200.00.He sad alright.Then gave ne 2 ******************* junk yard.1 key liiked like mine ripped apt! 2horrible keys with no inside in mine He apparently took the transponder out and circuit board and put it in this junk key.

  Business response

  05/24/2023

  See attached response 

  Customer response

  05/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

  Customer response

  05/25/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This is in response to Cranston Auto Ignition.
  I do not accept this response by him because it's not true!
  The only work ************* ever did on my car Was to fix my heat.
  A relay  was put in.Yes they did a terrible job.
  However the only thing wrong with my car.When I called **** was my ignition cylinder was locked and broken!
  There were no other things broken!
  My wipers and motor worked.
  My washer pump worked.
  There were no lights on my dashboard on!
  When **** did The cylinder.Everything started going wrong.
  I had two places look at my car and AutoZone analyzed it twice.
  They said the steering column was improperly aligned!
  Which makes complete sense!
  You can see the cylinder isn't flush with the steering column.
  Not to mention the key he gave me from a junk yard.
  Where's my original key!
  The insides were taken out.
  I.can back everything I am saying.
  With receipts and I never called The Cranston ***************** on him.
  Why would I do that!
  This is insanity.
  I'm only asking for a refund of the work not any parts 
  Now I will have to spend twice the amount of money for what he broke.
  I never thought he had any malicious intentions.
  I saw him as a good man .
  However I will not be able to get my car inspected or registered!
  He said he wouldn't touch my car do for anyone else to work on it.
  I will have to pay double unless he gives me some sort of refund.
  I tried to talk to him but he was upset and said my conversation was being recorded by his attorney.
  I don't like filing these complaints!
  However I don't like people taking advantage of me and the little money I have 
  Why should I pay for things he broke!
  I sincerely ask that **** be reasonable and at least refund my money except for any parts . 

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