Customer ReviewsforWhite Horse Vapor Stores, LLC

White Horse Vapes always does a great job with my vape orders and has more flavors of Fifty Bar vapes than anybody else online...Their customer service is top notch too and always respond in a timely manner...Thank!!

Hi ****, thank you for your feedback! We're delighted to hear that you enjoy our wide selection of Fifty Bar vapes and that our customer service has been helpful. We truly appreciate your support and cant wait to assist you again soon! Happy vaping!

I have been a long time customer of ********************** House ********************** and I love their customer service amazing products and timely delivery!! Always recommend them to anyone I talk to that needs a vape! Thank you for always being on top of things!

Hi *****, thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our products and customer service. Your recommendation means the world to us, and were committed to keeping up the great work. If you ever need anything, dont hesitate to reach out! Happy vaping!

Horrible service, cant you get in touch with anybody with customer service and they leave your orders in limbo but take your money once you place your order as they will blame it on the carrier. They will never take responsibility for what they do. they have an automated message to everyone of your emails and concerns. Theyve put in place to where they dont have to respond to you until within 24 to 48 hours. Which they never do and also their time date stamp is 3 to 5hrs off of what you actually seen your email. I sent an email in and the time date stamp 10:30am and the time that was on the email info was 3:40. The bad thing is I am 25 minutes from there, ********** ***** distributing office. Pretty much poor everything with this company. I would definitely not recommend this company, which has a horrible communication level to which Ive never seen.

Hi *******, I appreciate your feedback, and I want to clarify that we do our best to respond to all inquiries as quickly as possible. While we aim to address multiple tickets each day, sometimes high volumes can lead to delays. We value your concerns. I hope everything has been resolved. If youre still experiencing issues, please dont hesitate to reach out to us at **************** Were here to help!

something reel scammy going done in this stable. first order took nearly a month just to start shipping (for about $16), 2nd order was canceled on me last ********** still waiting for a response on when, if, or why I am not getting that money refunded to me. Also no listed phone number, no address, disappearing orders on **************** of scary stories I didn't read before stepping in this glue trap of a company.

Hey ****, I understand your frustration, and Im sorry for the inconvenience. Once an order is canceled, it typically takes 3-5 business days for the refund to be reflected in your account. If youre still experiencing issues after that timeframe, please reach out to us directly at **************** and well be happy to assist you further. Thank you for your patience, and we hope to resolve this for you soon!

I recently had an issue with an item ordered from White Horse Vapor. Their customer service was prompt, responding within hours, and they completely resolved the issue.

Hi *****, thank you for your kind words! Were glad to hear our team resolved the issue quickly. If you need anything else, just let us know! Happy vaping!

I have ordered from maaaany vape shops over the ************ even come close to the level of customer care that ********************************************* provides. From answering questions regarding order tracking to product use & everything in between.. In a world full of so much negativity, thank you for always going above & beyond. The kindness shown isnt a strategy, its just simply what they do! And THAT is what separates them from the rest. <3

Hi ******! Thank you for the fantastic review! We're overjoyed to hear our customer care stands out and makes a difference. Your kind words inspire us to keep going above and beyond. Thanks for choosing White Horse! ??

White Horse is the absolute best company I have ever dealt with. Their products are top of the line, their prices are unbeatable, their shipping speed is insanely fast but the most amazing thing about this company is the people who work there. I have never had someone from a company personally contact me because an item I ordered was out of stock and they wanted to see if together we could come up with an alternative that would make me happy. I have dealt with one particular employee, ******, several times and he has gone above and beyond every time to help me. I dont know where White Horse found him but they are lucky to have him. The customer service team helped me with an issue even though I had waited months to open the box to realize that there was a problem. Most companies would be like too bad so sad.. not White Horse.. they gladly helped me with my problem. It is so refreshing to deal with people who are friendly, helpful and clearly enjoy their jobs. I honestly cant say enough great things about this company. If you are looking to buy vapes online White Horse is where I would 100% recommend going!!! You will not be disappointed!!! Thank you White Horse for being a great company who cares about your customers.

Hey ****! Thank you for the amazing review! We're thrilled to hear that our products, pricing, and, especially, our teamlike Justinhave made such a positive impact. Your feedback about our customer service and support means a lot to us. Were grateful for your recommendation and look forward to serving you again!

Shipping takes too long I'm no longer impressed and I won't be ordering from them again

Hi ****, Im really sorry to hear about the shipping delays youve experienced. We strive to improve our service and appreciate your feedback. If theres anything we can do to make this right, please let us know. We hope to have the chance to serve you better in the future.