Business ProfileforHasbro, Inc.

This is in response to subsidiary of Hasbro since I am not getting any support from Wizards of the Coast them selves and they do not seem to care about their BBB score. I put in a ticket on 9-13-2024 and have not received a response to resolve my issue. It has been 39 days.I order a bundled copy of their D&D Players Handbook, Dungeons Masters Guide and Monster Manual. This includes a physical copy of each book and a discounted digital copy of each book for doing the bundle. When I ordered this, the total price was $148.11 and was put pending on my card. When they attempted to send out the Physical copy of the first book the D&D Players Handbook, something failed on their systems and they were not able to charge properly and they canceled the order for just the Players Handbook and the final charge after coming off pending was $67.47. This total does not make sense. The digital copies were discounted to $10.99 and the physical books are $49.99. I was overcharged and haven't received my physical copy of the **** I put in a ticket on 9-13-2024 and still have not received any response from them except for form letters that do not help with the issue. I just want my stuff and I want to be charged the correct amount.On top of all this, I just got another pending charge from them for $40.32 with no email or anything indicating what this is for. I am not the only one this is happening to. See this thread here. ************************************************************************************************************************ My ticket id in their support system is ******* and I just want someone to actually take care of the issue and fix the charge discrepancy.