4 Customer Reviews
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Review from Nathan O
1 star11/11/2024
Baker Land Rover acted unethically in the sales process and I would advise not buying there. I spent hours test driving and find a car I asked to purchase. I had a trade and spent time there getting it valued. I then asked to put a deposit on the car, and said they don’t take deposits, but if I filled out the credit app that would hold the car so we could complete the deal on Monday as it was late afternoon. I agree to purchase the car. I found out several hours later they did not honor their agreement and sold the car to someone else. That is unethical behavior. I no longer even want to buy a Land Rover because of this shady behavior.
Baker Motor Company Of Charleston, Inc. Response
11/23/2024
The client agreed to fill out a credit application but had not agreed to a price, trade allowance, or a bottom-line amount to finance. All of these items justify the pulling of credit and the submission of a deal structure to a lender. Subsequently, an individual who was read AND able to buy the vehicle agreed to do business.Review from Samantha W
1 star08/15/2022
I THINK BAKER CADILLAC IS STEALING CUSTOMERS ' HARD-EARNED MONEY FOR THE BENEFIT OF THEIR EMPLOYEES. I HAD TO GET MY LEFT FOR DOOR ACTUATOR REPLACED, AND THE PART WAS $58.71, BUT THE LABOR WAS $2,763.99. I PAID A TOTAL OF $2,876.98. THEY STATED THEY FOLLOW THE GMC GUIDELINE, SO I CONTACTED ANOTHER GMC COMPANY THAT STATED THEY DO BOTH SIDES BECAUSE THE OTHER SIDE WILL GO OUT SOON DUE TO THEY WORK TOGETHER. THE PRICE THE OTHER GMC COMPANY GAVE ME WAS $1,500.00 TO $1,800.00 FOR THE SAME FIX. I SPOKE WITH GENERAL MANAGER ALLEN YOUNG, AND HE GAVE ME SOME STUFF ABOUT THE OTHER DEALERSHIP IN A CHEAPER AREA, AND THEY HAVE TO PAY THEIR MECHANIC MORE BECAUSE OF THEIR LOCATION. THEY CHARGED ME FOR 13 HOURS WHEN MY CAR WAS NOT THERE FOR THAT LENGTH OF TIME. ACCORDING TO BAKER CADILLAC, THAT IS THEIR SET FEE EVEN THOUGH THE JOB ONLY TAKES 1-3 HOURS. CHRIS CASEY GAVE ME SOME STUFF ABOUT A ROOFER. AFTER PAYING THAT AMOUNT, MY CAR AC STOPPED WORKING AGAIN, AND I HAD TO TAKE IT BACK CHRIS STATED SOMETHING WAS CAUSING THE FREON TO LEAK WHEN I DID NOT HAVE ANY LEAKING PROBLEMS BEFORE. THEY DID FIX THE LEAK AT NO CHARGE. IF I HAD KNOWN THAT THEY WERE GOING TO CHARGE ME FOR 13 HOURS FOR AN 1-3 HOUR JOB, I WOULD HAVE TO TAKE MY CAR SOMEPLACE ELSE. I THINK THAT THEY A PRICE GOUGING THE CUSTOMERS. IF YOU ALL CAN NOT DO ANYTHING WITH THEM, I WILL BE CONTACTING THE LOCAL NEWS STATION ABOUT THIS. THE GENERAL MANAGER OFFERED ME $300.00, BUT AFTER CHECKING WITH OTHER DEALERS AND PEOPLE, EVERYONE IS SAYING THE SAME THING THE LABOR PRICE IS OUTRAGEOUS! I WANT THEM TO FIX THE RIGHT SIDE ACTUATOR AND REFUND ME AT LEAST $1,000.00, COMPATIBLE WITH THE OTHER DEALERSHIP THAT IS GMC. THEY ALL GET THEIR PARTS FROM THE SAME PLACE, SO WHY IS BAKER CADILLAC STEALING CUSTOMERS' MONEY? THE GENERAL MANAGER ALSO STATED TO ME ABOUT THEM HAVING TO PAY THE BILLS TO RUN THE BUILDING. I AM NOT RESPONSIBLE FOR PAYING ALL THEIR BILL! PLEASE HELP. I WANT FAIRNESS! I ALSO CONTACTED THE CADILLAC COMPLAINT OFFICE.Baker Motor Company Of Charleston, Inc. Response
09/10/2022
Eric G********, Fixed Operations Director, called client after reviewing service history and had a pleasant discussion with Ms. W****. We reviewed replacement of her actuator that wouldn't operate for the vent system on the interior of the vehicle. We discussed pricing, industry standard labor guides, and what we recommended and replaced. I told her I am comfortable with the pricing, and what was replaced. And that when she had to visit the 2nd time, we had to replace an unrelated part for a freon leak in then engine compartment, which we did not charge her an additional $1,065 for because she was just in for the same or similar symptom.
Ms. W**** has been a loyal service client since purchasing her 2014 Cadillac ATS from us in 2014. Because of this, we sent her a check for $1,000 in hopes to continue to earn her business and trust. She knows she can contact me should she need to for anything in the future.Review from Taurus F
1 star12/11/2021
Dear BBB
On December 8, 2021, I took my vehicle to Baker Infiniti of Charleston located on 1513 Savannah Hwy, Charleston, SC 29407 for maintenance due to a flat tire, routine oil change, and inspection. My appointment was scheduled at 11:15 am that day but I ended up waiting until 2:35pm for them to tell me that they couldn't patch my tire which I requested if it was possible initially.
My tire was originally placed at another Infiniti dealer, and it was my understanding that it was covered under warranty for roadside hazard. This turned out to be false after confirming this with the original Infiniti dealer whom I had my tires placed.
Due to waiting 4 ½ hours for them to tell me that my tire couldn't be patched, and my oil changed hadn't been done; I voiced my disappointment with Baker Infiniti's Maintenance employees because it should not have taken longer than 4 ½ hours complete an oil change and replace a single tire when I had a scheduled appointment. After voicing my disappointment, I was also told that the tire I previous had on my vehicle had to be ordered due to them not being it in stock. I was given a loaner vehicle and told to come pick my car up on Friday Dec 10th, 2021, at 7:00 am which I did.
Upon returning my loaner vehicle and picking up the car that I owned, I was given a diagnostic report for the inspection of my car along with recommendations. I took the paperwork given to me and signed it and left the lot; however, when I drove off the lot my car still indicated a warning on the dashboard and reported low tire pressure. Not to mention I had paid $480.96 for services rendered. I immediately called Chance B******* the service advisor whom I have been direct communication with and told him of the findings. I explained to him that I couldn't come back to the dealership with the vehicle because I must perform surgeries for the patient's that I treat in the morning. Mr. B******* instructed me to bring my vehicle to the Infiniti dealership on Saturday Dec 11th, 2021, and he will personally over see my car's needs. It should also be noted that I received a diagnostic report from Baker Infiniti stating that I needed my Drive Belts Replaced. I found this odd because I just had them replaced on Jan 7, 2021, and I brought this to Mr. B******* attention because I have an invoice from another Infiniti dealer stating that this had been completed and this part and service is good for at least another 30,000 miles. Mr. B******* assured he would investigate the matter further.
Today December 11, 2021, I brought my car to Baker Infiniti, and I was met by the team who assured me they would address my vehicle needs. I was given a loaner car and was told they would give me a call once they run a diagnostic test on my car. At 12:03 pm I received a call from Mr. B******* who stated I that they found a nail in my driver side front tire and my drive belts which were reported previously as failing inspection were in satisfactory condition and did not need replacing. I voiced my frustrations to Mr. B******* and stated, "How does one have they're tires rotated and inspected and miss a nail in a tire, but more importantly how does one release a vehicle back to paying customer when the dashboard clearly indicates low tire pressure?"
It should be noted that Mr.B******* didn't charge me anything for the tire they found a nail in after the second inspection. As I explained to him, my frustrations aren't solely financial but are more so based on ethics and principles and the targeting of vulnerable customers. If take my car to get serviced by the professionals which parts and labor aren't cheap by any means only to receive inadequate services and misdiagnosis for parts and services already rendered that are in satisfactory condition this makes me believe that others are being taken advantage of; which is a travesty to provider and customer relations and must be investigated further.
Please investigate this matter. I have invoices documenting everything I have reported is true as well as text messages. Thank you
Sincerely
Dr. Taurus F*****
Review from Bill M
2 stars11/30/2021
I brought my older Mercedes convertible in to Baker Motor as it started to show a pretty small water leak near where the window connects the top with the windshield. This leak would only occur when the car was in motion in the rain. The dealership planned to repair this along with a couple other typical maintenance items on an older vehicle. The cost for this specific repair item was roughly $800. At the dealership, I pointed to the exact spot where the water would come from and did my best to describe what it looked like. Their diagnosis was that a windshield seal had worn away and needed to be replaced which would stop the leak. A few days after retrieving the car, I noticed the leak persisting during a wet drive. At that point I reached out to the dealership and the rep said the repair is under a two year warranty so I could bring it back to their shop and pay no additional cost. I finally was able to recently bring the car back to Baker Motor (about 10 months after the original repair was performed) and was told that the same exact leak is now caused from a different source and fixing it would cost me an additional $782. My problem here is that the dealership mis-diagnosed the original problem while collecting payment for a solution that did not fix said problem. Further, they are now saying that since the leak source is now from a separate source, the repair I paid for is not under their warranty.Baker Motor Company Of Charleston, Inc. Response
12/02/2021
Baker Motor Company of Charleston serviced Mr. William M****'s 2007 Mercedes-Benz CLK550 Cabriolet in January 2021. A water leak from the convertible top was one of the concern's that we addressed. The technician placed the car under our water leak shower and verified the leak. Upon inspection the technician found a tear in the weather stripping across the top of the windshield frame. (see attached pictures) The torn seal was replaced. Total for diagnostic time, labor and parts was $635.00+sales tax.
In May 2021 the car returned with a concern of a water leak. Again we placed the car under the water leak shower for testing. We had the car under the shower for several hours over the course of five working days and were unable to duplicate any water leak. We discussed roof replacement due to the age of the roof but it was just a recommendation as we did not see any active water leaks during this visit. Nothing was charged for time spent on this visit.
In November 2021 the car returned again with a concern of a water leak. Again we placed the car under the water leak shower for testing. During this test we found that some water was wicking in through the seals at the top of the left and right windows. An estimate was provided and no repairs were approved/ Nothing was charged for time spent during this visit.
While we are sympathetic with Mr. M****'s feelings, there are many different places water can enter through the roof and the associated seals and gaskets, especially when all the rubbers and fabric components that make up the covetable top assembly are reaching an age of almost fifteen years. Any parts that we replace are covered by a two year/unlimited parts and labor warranty. Unfortunately in this case the seal that was originally replaced was not the source of the water leak so the warranty could not be applied.
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