Customer ReviewsforGilbert Motor Company

I do not recommend anyone buying a vehicle here. Poor customer service, and shady practices. Sold us insurance, said it was full coverage. Did not give us a policy, and when we needed the coverage it was suddenly not full coverage. Trying to deal with them since the accident has been nothing but rude comments, unprofessionalism, and stress. They won't tell us how much the insurance covered, give us a breakdown of the charges, or let us see the policy. We owe $3,000+, and they claim they're a reputable dealer even though according to ****** reviews we're not the only unsatisfied customers. Please find a different dealership to do business with.

We have been in business since 1960 serving the public and great customers locally. Your mis-informed slander and harassment is not appreciated. The situation has been explained to you several times by our staff in depth. You have refused to listen to our advice. We have instructed you to contact your insurance provider of you liability insurance coverage. We do not offer full coverage insurance at Gilbert Motor Company. We offer a lender based policy that only covers the collateral of the loan and physical damages. You purchased liability insurance the day of your purchase through a 3rd party otherwise we could have not proceeded with the sale. We even directed you to look at the paperwork your husband signed and you can see who your liability insurance provider is. You were involved in an accident 2 weeks after purchase where you were deemed at fault. Yes your vehicle was a total loss and damaged another vehicle involved in the accident. The lender placed coverage claim was filed as well as a GAP claim. The lender placed coverage has nothing to do with the traffic ticket you received and the ability to have the ticket waived in the court of law. We explained that multiple times. You have left us multiple reviews that are exaggerated and deeply rooted in lies. Your statements and accusations contradict the facts that are present and documented in regards to the matter at hand. We are deeply disheartened by the misleading and distorted reviews.