Customer ReviewsforBlueCross BlueShield of South Carolina

The Worst!!! First i put in a request to see what was covered as instructed on their website. No reply. Second request - no reply. Third request - no reply. So i finally found a phone number and the gentle man told me it was covered. Then a day later i get a reply to my web request and said it was not covered. Then i get a call back from the gentleman telling me it was not covered, and he made a mistake. i then get an EOB on 4/15/2024 from a procedure on 8/21/23. because it's so late i cannot use my flexible benefits to pay a 2000$ unexpected bill. I call to find out why it took so long. Lots of typing noises and ok's - then after this for 20 minutes, she hangs up on me. I call back and am put on hold again and they can't find the procedure or any information. Going on 25 minutes now with no reply. WTH. Absolutely the worst! I had something show up on a routine X-Ray(mammogram) which was covered. then it became diagnostic and further imaging was not covered. Unbelievable, I think if they would have covered the type of imaging needed in the first place we could have skipped the xray.

ZERO STARS (if that was a category)! BCBS is a JOKE! For an insurance company to make the sole decisions regarding my health, then WHY go to a doctor? Are the doctors not the ones writing the prescriptions and should be the responsible party to refer me to a specialist because the doctor sees that I have the need? Well sure, however, BCBS has folks that look at a scripts and codes (no matter if you've been taking the meds for years) to turn around and DENY it. I've NEVER had such HORRIBLE INSURANCE in my life!!! There is NO such thing as preventative care for your body. The insurance company WANTS you to have high blood pressure, cholesterol, diabetes, and all these other issues so the insurance company can continue to GET MORE AND MORE MONEY!!! They are a scam! Have you ever heard of an insurance company filing bankruptcy or going out of business? NO! Because the insurance company continues to rip off people day in and day out and deny them needed medical...that they are paying for!!! My doctor has a PHD, not the person sitting at the desk at BCBS denying all of my claims!!! The doctors can't be doctors any longer with insurance companies like this one. Anyone that I talk to, I ALWAYS TELL THEM TO NEVER GET BCBS...worst insurance EVER!

They are the worst of the worst they charge outrageous fees then don't cover medications when prescribed in short THEY SUCK

Horrible Insurance. We only got this health insurance short term until our PEBA insurance kicked in. They automatically re enrolled us after my husband called and cancelled it. We did not find out that they actually kept us enrolled until we received our tax statement! We have not used this insurance at all during the past year because we were told it was cancelled and did have multiple provider appointments that we paid out of pocket for!