ComplaintsforMTD Services, LLC

• Initial Complaint

  02/08/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  On October 12, 2023 I signed a contract with MTD Services, LLC, Todd Michael D******** to remodel our Master Bathroom. It was costing $31,000 & out of that he gave me $8,000 to purchase the items I needed to choose, this way I would have them at here and won't waste time during renovations to pick them. We were having family coming for the Holidays. I gave him a deposit of $8,000 upon signing contract. the work did not start till November 13th which they came to demolish the bathroom. They knew that I was donating everything so the trash was very little. on the 14th, I was asked for $5,000 which I gave it to him since they were doing the job and I din't want them to stop. They came in the 15th and took the trash away. They said they would come back on Monday, November 20th that they were not coming 16 & 17 cause they had another job. after so many emails and text since Mr. D******** does not talk on the phone, I was told that there was no money to do my job, even though I had already given them $13,000. After so many complaints and emailing and texting everyday, I was told that someone was coming in. A gentlemen named Jose came and told me that Todd had asked him to do get this job off his hands. Jose builds houses but does not have a license and Mr. D******** promised him to let him work under his license if he got rid of this job. Jose brought a few people to see the job since there was only $9,000 left for this job and needed to see who would do it. Finally, Mr. M******* came in and I think he felt bad for us and said yes. I told Mr. D******** that since Mr. M******* did not work for him that I would feel better to pay him directly. I was afraid that Mr. M******* would work and never get his money. After a week and lots of messages back and forth he finally emailed me a letter giving me authority to pay Jose's company, Village Home SC, LLC and he would pay Mr. M*******. Since my contract was with Mr. D******** and Jose had a contract with Mr. M*******. Finally, the job started Dec. 4th and did not finished till January 7th, 2024. MTD Services did not bring any daily supplies as needed. They claim they did not have any money. We had to go out and buy them

• Initial Complaint

  02/02/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Nov 2022 I contacted MTD Service LLC for an estimate to build a garage per our specs and porch handrails. We were initially told the est'd start date would be Feb 2023. Feb 2023 I contacted Todd D********, owner, for a start date; we were delayed mos after mos. In June they said they had to redo the contract & estimate, which increased $26K. We agreed to the new contract; however when MTD asked for half up front we said no, they would be put on a payment schedule to which they agreed. The contract was signed and work started but the workers would show up for a couple days a month then disappear for a month. The communication from the company was dismal if not non-existent. The total contract amount was $ 64,300.00 for materials and labor. $55,700 for the garage and concrete, and $8500 for the porch handrails. MTD services started asking for early payments half way through the job which we agreed to thinking they would stay on the job and finish quicker. By mid October 2023, the work on the garage was close to complete and we had already paid MTD Services and subcontractors $60,000 when they requested the final payment which conflicted with the contract. I declined payment saying they needed to finish the garage and start on the handrail. They said they would not be able to complete until mid Nov due to cash flow problems. My wife contacted MTD Services in Dec to ask when they were going to finish, if they could not we wanted to be reimbursed the $8500 for the handrails and we would find someone else to finish the garage, estimate cost $3K - $4K. They said they would finish within a month. A month passed so my wife contacted them requesting reimbursement for incomplete work & mat'l. At which time Todd D******** informed my wife they had filed bankruptcy and would not complete the job nor reimburse us. Due to MTD Services LLC failure to perform, we would like to be reimbursed, and added to MTD Services LLC list of creditors in their bankruptcy case.

• Initial Complaint

  12/07/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  We entered into a contract with MTD on September 7, 2023 (after about 1-2 months of back and forth of drawing up the construction plans). Money was given at time of the plans arrangement. Another deposit of $8,000 was given at signing of the contract. Weeks and weeks went by, no work had been done. Finally a subcontractor came out and did our concrete. WE were expected to pay the subcontractor directly instead of MTD. We wrote subcontractor a check for $10,500. That being said, the work done did NOT cost that in reality. We were clearly paying debt to subcontractor for previous MTD jobs. That being said, as long as we were in the realm of our agreed amount, we went with it. We were then asked to pay another $5,500 for materials to begin on the roof. We were hesitant but the project manager INSISTED this was the ONLY way to get it done, order the materials and knock the job out that week. We have given so much grace and hate that it has come to this. Two days into building roof, we were advised that the project would not be completed until further notice, lay offs have been made so now our job and materials are sitting in our backyard. We in no way wanted it to come to this but have been faced with no other option but to open a complaint. We feel violated, robbed and have an unfinished project in our backyard. We need help.

  Business response

  12/07/2023

  The homeowners did pay exactly what our concrete contractor charged MTD Services, LLC for the project. We were giving another draw, and we purchased materials with it. My project manager asked for the funds, only because he believed there was still funds on the project. There would been funds on the project, if our salesman at the time offered the absorb the plans if we were to receive the project. That was a mistake. We own that mistake. It was extremely hard to make the decision a couple weeks before Christmas. We are committed to finish the project, and aid in finishing up their project. I completely understand why they are upset, I would be as well. All we can do is make it right. I intend to do so. 

  Business response

  12/13/2023

  I will be reimbursing funds to the Weeks, for what they paid another crew to finish. Sorry this has happened. I'll make it right.

  Customer response

  12/18/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  

  we do not have funds as of yet.

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  08/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In 02/2022 we signed a contract with MTD services to add 2 bedroom 1 bathroom addition on the back of our home, at the time my wife was pregnant with out second child. We paid 2 different deposits totaling in $20,000.00. after months of waiting to get started (6 plus) We had a virtual meeting with Todd and he assured us we were next on the list to get started. We at the time were more than patient due to both of us having full time jobs and birth of our 2nd child. fast forward to 06/2023 after many excuses, we decided Todd/MTD would never start the addition. We then structured a repayment plan with todd, at which current date he is not following. Only $1500 has been repaid to date.

  Business response

  09/04/2023

  The homeowners are correct. We are paying them back with weekly payments. We will be more consistent, and communication will step up as well. We are committed to resolving this issue asap. 

• Initial Complaint

  08/18/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  In February of 2023, I had a car hit my house. I call MTD services to come out and give me a quote on repairing the front of my home and three interior walls and 1500sqft of flooring. I can make available a copy of the contract. In March I handed Tood D******** a down payment check for $10,000.00 half of the total bill. The contract stated the remaining amount would be paid at completion of the job. My understanding was the down payment money was to order supplies for my job. Due jobs that they were working on they didn't start working at my house until the second week of May 2023. At that time I was told before we can start we had to order the window that Todd new had to be ordered back in March when he deposited my down payment check. Three weeks later the window arrived and the work began. The framing and sheet rock work was completed. Not a week later Mr. D******** was asking for more money. To order more material for the stone work for the columns on porch. Another $7500. Was given in the hopes of getting the work completed. The stone work was completed and trim work and painting was completed inside over the course 3 to 4 weeks. So here I am the 3rd week of August and the work on the outside is still incomplete and none of the flooring has been ordered or began. Also shortly after the completion of the painting Mr D******** asked me for more money. At that time I told I was not giving him anymore money until the job was complete. The last time I spoke with him was July 30th. I would love to have him reimburse me $7500. And I will get the floors completed myself. He will still need to complete all work that is not complete.

  Business response

  08/18/2023

  Mr ****** is correct, we did have to order his window, and it did take awhile for the window to come in. We did structural repairs, had to have plans made for the County permits, that took more time. We finally got the permits, and immediately started framing up the repairs. Then they had to also inspect the framing, took more time. Then we moved on to drywall, once we PASSED inspection. We also painted. When it came time to get a draw, I asked for it. Nothing went fast enough for Mr ******. We are human and went as fast as we possibly could. Also, the column materials are on back order, supply chain. Should be in any day now. I've called and set up with Kris, at ********* to give Mr ****** a estimate, to show the insurance company, that we under bid the flooring, because the insurance company will pay the extra, as always. Kris with ********* did reach out to Mr ******, and he would not meet with him. I will find out exactly what happened. All the efforts are here. My communication could be better, and we are experiencing growing pains. The funds to date, are funds that were owed. There is still a balance on the contract as well, for the flooring. We have not drawn those funds. We are paid up to date for all other items. We do have to wrap it up, once other materials come in. I want to work this out peacefully as well. Thanks, Todd with MTD Services, LLC 

  Business response

  08/23/2023

  Good afternoon all. The reason why, we are not doing anything as of now, is because we are getting the flooring estimates from ****** *** or ********* in Lexington. The insurance company will pay for the flooring, even if we did indeed under bid the flooring. The customer has to do nothing, except answer his phone when they call, and open the door when they measure. That's the hold up. The only other thing is to finish a column that we also had to order. We aren't asking him for more money. We are asking for the insurance company to pay for all of his flooring. We have called the flooring company several times. I'll update you guys on what the insurance company says. There is nothing we can do, until this part of the process is over. Every dime we have to date was earned. I can show 100% proof. It's no longer a deposit, it has now become our payment for work. Have a good day! 

  Customer response

  08/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I'm willing to work towards getting this job completed in a timely manner. 

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  08/14/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I had contracted with MTD on 6/24/22, to build a garage/apartment for my 83 year old mother that moved from Pa. A deposit of $25,000 was rendered at signing. After months of no work and multiple emails requesting a timeline would not see any work started until mid February. Another $25,000 was rendered. Several of their contractors had informed me that MTD was having financial problems and weren’t paying their contractors. After, more delays and no answers, I finally met with a new partner that said he could keep project moving and complete in a timely manner provided that I pay the contractors and vendors immediately upon ordering and or completion of work. We are now 6 months past that time and still having constant delays. Some due to failures of county required inspections that were not compliant but must because of poor project management. I would make significant payments for materials and labor and work would take place for a few days and then the crews would drag up because needed materials weren’t available. I would pay for additional lumber and materials that would sit in the weather for weeks to months. I still can’t get answers on when other work such as electrical, plumbing, flooring, drywall, painting along with cabinets and fixtures to be installed. We are now 14 months into this project that has no deadline in sight.

  Business response

  08/14/2023

  Good morning! **** ********* has been very patient. Covid, customers reversals, have all played a part in the delays. We are trying to dig out of a huge hole. We are truly doing the best we can. We have worked through alot of our hardships, and plan to keep on moving. I know that the customers are not happy. We will continue to move forward to the finish line. Thanks, Todd with MTD Services, LLC 

   

  Customer response

  08/14/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  These are mere excuses that have no bearing on my project. MTD employees are not working this project. Everything is being done by contractors that I am paying at the time of completed service as well as going to vendors to pay for the materials. MTD management has no clue on what materials are needed until after the fact which cause further delays. The county inspector has informed me that there are constant problems with MTD passing needed inspections. A couple builders have said this project should have been completed by now. It’s now been two weeks since any work has been done. I’m going to file a complaint with SC LLR to protect our money already invested in this project. I have expressed many times that my 83 year old mother would like to spend time in her new home before she passes away. 
  Sincerely,
  
  **** *********

  Business response

  08/21/2023

  Good morning. We are doing everything we can to keep moving. We will continue to do so. LLR, and BBB know we have been struggling to stabilize our business, and are well on our way. I'll be talking with LLR to also let them know our intentions. We will complete the project asap. 

  Customer response

  08/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  05/26/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Approximately eight months ago I paid a $2,550 deposit for MTD Services to do work on the exterior of my home, and despite multiple inquiries by me, no work has ever been scheduled. I signed the contract on September 16, 2022 (a Friday), and I received an email reminder three business days later on September 21, 2022 (a Wednesday) that I needed to pay the deposit so I could be “put on the schedule.” I paid the deposit a couple of hours later that morning eight months later I have never been put on any schedule. The only timely thing that has occurred in this “project” is MTD Services asking for the deposit to be paid days after contract signing. The reminder to pay my deposit and an email that was sent to me in error on March 18 (asking if I shopped on Amazon?), are the only two communications initiated by MTD Services to me in all this time until I made a request a few weeks ago for the return of my deposit. My records show months of my inquiries and they always replied assuring me that my project is about to begin, but of course nothing was ever scheduled. After so many months of no communication, no work, no scheduling, I made a written request on April 13, 2023 for the return of my deposit and and again on May 12, 2023. I received no response to my request in April, but on May 12, I received a response that he would be in touch early on the week of May 15 about when to expect my deposit, but I did not receive any further communication and have not received the return of my deposit.

  Business response

  05/26/2023

  Good morning! I will be paying this deposit back first of next week. She has been extremely patient, and we sure appreciate it. We were hit pretty hard financially after the Covid, we have tried hard to rebound, and now restructuring. I'm sorry we didn't get to her project fast enough, and she did wait a while before asking for a refund. We are getting faster, but not fast enough to make this one on time. We absolutely will be refunding the homeowners here. I appreciate their patience, we will get through this, and make it right. Thanks, Todd with MTD Services, LLC 

  Business response

  05/30/2023

  Good afternoon! The homeowners are correct. We will have their reimbursement by tomorrow, by end of business. I appreciate your patience. I completely understand. Thanks, Todd with MTD Services, LLC 

  Customer response

  06/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  03/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Contracted with MTD Services on Sept. 21, 2022 for conversion of a shed to pool house and to create an area for an RV (concrete pad, electrical, water/sewer). We paid a deposit of $8K for a $25K est. cost, and were told they expected to “start in 4-6wks at the latest with it taking 4-6wks to complete.” 8 weeks later, on Nov. 15, were told 2-3 more wks. On Nov 30 I told Todd that we needed to scale back the project, to prioritize the RV area. He said a project manager would need to come out to “see what it’ll take to get rolling.” 4 more weeks and multiple requests for an updated price/start date, told Jan. 19 they would start “asap” with an est. completion of 2 wks. Jan. 27 we were told they were waiting on concrete and to “pray the rain stays away.” Jan. 31 we were told “We are waiting on concrete guys. That’s all,” with another est. of “2 wks out.” At this point we requested to forgo the concrete as it was the hold up and switch to a gravel pad. Feb. 2 we were told they can’t “put equipment or anything in there. It will have to dry out.” I checked the forecast and with no rain for the next week, asked for a start date. Again told it has to “dry out…usually 3 to 4 days…” with another list of excuses. Feb. 21, load of slag finally dumped on site, where it sat un-spread until Mar. 3. I then told Todd that that we required no more services from his company and requested a final invoice/refund. We hired an electrician to install our electrical for the RV, which was completed in just over a week, and opted to DIY the rest. After multiple requests for a final invoice, told on Mar. 14 they would be deducting $2,500 for “plans” and $1,200 for tractor work (gravel pad), and that it would take 2 weeks to receive a refund of $4,300 from the $8K deposit. I expressed having issues with paying $2,500 for “plans” and have asked how any plans were generated when no one came out to measure anything on our property, but this question has been avoided. We are still awaiting a refund.

  Business response

  03/21/2023

  Good afternoon! The homeowner was correct. Once we followed up with the office, there were no plans done. I should have checked this out, before I said anything, to the homeowner. I've let the homeowner know, I was wrong. We be giving the homeowners their refund. Thanks, Todd with MTD Services, LLC

• Initial Complaint

  02/21/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On 8/8/22 I signed a contract with MTD to install about 250 linear feet of wooden horizontal fence. I had been exchanging texts with the owner for estimates prior to signing the contract. I explained I was having my old fence and fence line cleared beginning 9/15/22 and hoped MTD would be able to begin work soon after since I have dogs and I have3 neighbors that have dogs. They would be impacted as well. Todd told me he understood and would do what he could to begin work ASAP after the fence line was cleared. I gave Todd a check for approximately $6500 (50% of the estimated cost) at the time I signed the contract. Time went by with no word from Todd regarding start date other than he hoped a couple weeks. I never received any proactive contact from Todd regarding start dates, I always had to text him for updates. I was told I was next on the list, crew had covid, weather related issues. My belief is my $6500 was used to fund other jobs and he didn't have the funds to buy materials to start my job. I texted Todd around 12/1 that I couldn't wait any longer and was going to cancel the contract if they didn't start in the next 2 weeks. He said they would get started before that. After the 2 weeks passed and no start date, I asked to cancel the contract on 12/14. Todd said it would take 2 weeks to get my refund. Once again, I received no contact from Todd regarding my refund, only replies to my texts with excuses and assurances he was getting the funds together. I am now in the hole $6500. After I cancelled the MTD contract I got a new contractor that started a couple of weeks after I signed a contract and completed the job in 3 days. This is my 2nd experience with this company. Earlier last year I signed a contract for them to replace the soffit and fascia on my house. I went through the same wait process and delay after delay in starting the job. Finally after about 5 months they completed the job.

  Business response

  03/06/2023

  My client is correct. We are in the process of working out his refund. I appreciate his patience, I've reached out to him Friday, and let him know we have a payment for him. I'll keep everyone updated. Thanks for everyone's patience. We will make this right. 

• Initial Complaint

  01/03/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  $1,500 deposit was given to this company on June 24th, 2022 for a 25 sq ft half bath remodel in which I have all material supplied. Todd D******** anticipated the project starting no earlier than October but no later than December with a verbal promise of completion before Christmas. There was no communication from Todd or this company until I reached out via email in late September to see if the project was on course for starting in October, to which Todd said “yes”. After no further communication from Todd or MTD, I reached out again Oct 21, to which he sent his project manager (Robert) to my home, who told me they could start the following week (week of Nov 7). MTD never reached back out nor started in the month of November. I then emailed Todd again on Dec 8, to which he replied they could start “within next 2 weeks”. 2 weeks came and went and did not hear back from Todd. I emailed Todd again on Dec 21st to which he said they would start “next week” (week of Dec 26th). This week has now come to a close and still no communication or start of project. This company has held a $1,500 deposit with multiple lies/broken promises regarding start date. There has been no proactive communication on their part and there is still no definitive start date more than 6 months after giving them a deposit.

  Business response

  01/18/2023

  Good morning! We have had a long tough winter, and have made it through. We are currently doing his project now. We will be finishing up in a few days. I'm sorry for the delay, and will be completing this project asap. Thanks, Todd with MTD Services, LLC 

  Customer response

  01/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 18660838, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩