ComplaintsforDaily Classics

• Initial Complaint

  10/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased the vehicle assured as a mechanically sound vehicle with cosmetic imperfections. Car uses 5 quarts of oil in two weeks and has since the first week of purchase. Complaint was made verbally at business to owner. He claimed as a dealer the car was sold as-is and isn't eligible for lemon laws. Mechanic claims impending engine failure. Invested $1500 servicing brake work. Filled countless quarts of oil to keep car running as it is a financed vehicle I am trapped in and rely on for transportation. Car is not mechanically sound. Nor is it road worthy.

  Business response

  10/28/2023

  This vehicle was purchased 12/30/2022. No record of any complaints from then until now. It was purchased with no warranty, sold as-is. Did not burn any excessive oil at the time of sale.

• Initial Complaint

  07/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a vehicle on ****. Daily Classics falsely advertised the vehicle and lied about it's condition. Here is the exact verbiage: "Daily Classics LLC Dealership & Garage1968 Ford Mustang 6 cylinder / auto We just got this one running - motor seems healthy. No smoke or weird engine noises aside from an exhaust leak. This has already been converted to a dual pot brake master & front discs. All hoses and lines look new. Brakes work excellent. Shocks all look newer, as well as the gas tank. Transmission shifts like it should. Price will reflect as we put more time into it. Body is solid - small place in trunk pan. Undercarriage looks solid. Clean title." As you can see from the photos, the body is NOT solid, the undercarriage is NOT solid (neither can they be mistaken for being solid). As the photos show, this extensive damage could not be missed and had to be intentionally hidden. There is extreme amount on the roof of the car, so much it is almost rusted through. There is extensive damage to the shock towers, so much rust in the engine bay and upper support arms the hood hinges have fallen out. The motor did not run and it had to be towed onto the shipping trailer and pushed off. The brake lines do not look new. The entire advertisement was fraudulent.

  Business response

  07/29/2023

  ***** and I spoke at length about how we had just got this car in and managed to get it running. Our exact words were "it will crank and run enough to drive around the yard but we have not street driven it, only shifted through the gears in the yard. Carb needs a rebuild and we have the rebuild kit but have not had time to get it into our shop". This car was purchased as-is and our description of it on **** was accurate. Unfortunately, everyone has a different opinion of what solid is. There was not a single rust hole in the body anywhere. We did not end up getting this car into our shop on a lift so our description is based on a limited visual inspection. This vehicle was purchased used, as-is, and is 55 years old. It has below-average rust for the year, and I have seen and sold cars in worse shape for more money.
  
  Our **** disclosures read: We sell these cars separate from our retail entity here - at wholesale prices. Everything sold on this **** account is AS-IS, no warranty or guarantees. We do our best to note any problems and describe the vehicle in full. We do not charge any hidden fees. We can ship anywhere in the US with ease, outside of the US the buyer needs to arrange shipping. Prices are subject to change without notice. Although every effort is made to present accurate and reliable vehicle information, use of this information is voluntary, and should only be deemed reliable after an independent review of its accuracy, completeness, and timeliness. It is the sole responsibility of the customer to verify the existence of options, accessories and the vehicle condition before time of sale. Any and all differences must be addressed prior to time of sale. No expressed or implied warranties, including the availability or condition of the equipment listed is made."
  
  Given the blatant lie in regards to its running condition in *****'s initial complaint I chose not to reply as there is no reasoning with lies. I let ***** haggle me down from 10,000 to 8,000 and it seems to me this is just a cash grab to get the car for an even better deal. In conclusion, I will not issue a partial refund and we do not do returns.
  I have video of myself driving this car out to meet the shipper but I cannot attach it through this portal.

  Customer response

  07/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  The pictures vs. the advertisement tells the story.  Daily Classics is a self-proclaimed "*** MASTER Certified Mechanic" with "frame machines and alignment racks", a "classic car enthusiasts" and that they make "every effort ...to present accurate and reliable vehicle information" AND that the bidder can "bid with confidence." A 1min inspection by a backyard mechanic would have exposed the amount of rust on the body (which includes the undercarriage and engine compartment) of this vehicle yet an "*** MASTER Certified car enthusiast" that makes "every effort ...to present accurate and reliable vehicle information" is justifying missing it because their description, "...is based on a limited visual inspection"?  I don't have a lift and in less than 2 minutes of the Mustang's arrival noted the extensive damage, took photos and sent them to ***********...to which he failed to respond.  

  Regarding the operability of the car, the advertisement reads, "We just got this one running - motor seems healthy. No smoke or weird engine noises aside from an exhaust leak..."  We did not have the conversation he claims and I have record of every conversation we had via txt, email, and ****. I specifically asked if the car ran well enough to get it up onto the shipping trailer to which they responded, "Yes" yet, it had to be towed onto the trailer and pushed off.  The folks at Daily Classics can make any claim of "conversations" they would like but their advertisement, their pictures, their verbiage, their texts, verses what showed up tells the whole story, regardless of claims they are now making. 

  In their response, Daily Classics states, "There was not a single rust hole in the body anywhere".  Again, look at the photos they are truly worth 1000 words making this statement, response, and advertisements untrue. The roof is so rusted a person can push a hole through it with their finger. Compare their advertisement photos of the roof vs. what it actually looks like.  The engine compartment is filled with rust holes on both shock tower assemblies.  Compare photos. The rust is so bad in the engine compartment that the hood hinges broke and fell off (also not disclosed and again, compare photos). The battery mount was conveniently covered by a piece of rubber floor matting covering the extensive rust.  Being a unibody, the statement, "...not a single rust hole in the body anywhere" would include the undercarriage.  Again, look at the pictures.  One's individual definition of "solid" is irrelevant, according to Webster's Dictionary, solid means, "Not loose or spongey, of good substantial quality or kind, not interrupted by a break or opening, not having an internal cavity" (************************************************) The pictures clearly show that the body on this car is most definitely not "solid".  From the roof, to the engine bay, to the undercarriage which is clearly seen upon visual inspection, nothing on this car is "solid".  Again, look at what was advertised and the pictures they chose to use verses what the vehicle's condition actually looked like.   This is my third 60's style Mustang, the most expensive by thousands of dollars, and has the worst, by far, rust damage. 

  Furthermore, the advertisement also reads, "All hoses and lines look new."  While sitting in my shop, the new "looking" fuel lines are so decayed they ruptured near the gas tank and dumped numerous gallons of gas on the concrete shop floor.

  A great majority of the description of this vehicle in Daily Classics advertisement (in writing and photos) was/is false.

  Once I get the body shops estimates to repair the obvious rust damage that was undisclosed it will be in excess of $5000 and climbing. 

  Regards,

  
  ***** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩