ComplaintsforHOA Community Management, LLC

• Initial Complaint

  05/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I sold my home located at *** ***** *** Court, Greenville SC 29611 on December 17, 2021. At the closing with the attorney, the new buyers and their real-estate representative me and my real-estate representative, I saw on a closing disclosure that my HOA (Leacroft / ***** ***** Homeowners subdivision) had been paid almost $500.00 for a xerox copy of my annual HOA statement for 2020. In November of 2021 the HOA mailed every homeowner an original annual statement for the upcoming year 2022, which I had. The attorney told me that the HOA WOULD NOT accept the orginal statement that they mailed me, and someone needed to go to their website using my BANK ACCOUNT INFORMATION (DEBITCARD) in order to pay them $295.00. I authorized that amount, and my checking account was debited. My bank statement show that they received another $200.00 to re-send said statement because the attorney did not show receiving it. All total the HOA charged me almost $500 for a zerox copy of a statement that I already had. My complaint is that they charged my checking account for monies not owed illegally and without my permission/authorization. I've made several attempts to contact these people that what they have done constitutes fraud and that I demand a refund for the UNAUTHORIZED withdrawal to my personal checking account with ***** ******** Bank.

  Business response

  07/27/2022

  Congratulations to Ms. ******* ******** on selling her property. We are glad Ms. ******* ********  was able to order to documents Ms. ******* ******** needed to sell the property.
  
  Page 5 of 5 of the PDF submitted by Ms. ******* ******** contains an email dated March 29, 2022 at 4:09 pm where Ms. ******* ******** writes to her former homeowners association, Leacroft, “I went online with InfoHOA.com and paid with my debitcard $195…”. Following this order, which the consumer acknowledges placing, she was provided the legal certified document required to sell her property and then successfully completed the sale.
  
  The remaining sum of money charged disputed by Ms. ******* ******** on her closing documents are between her and her attorney who completed the closing. The closing document provided only shows one of multiple pages which was completed by her attorney. We can not provide legal advice and any charges that are itemized on those closing documents are between her and her attorney who represented her. We would note the property has sold, meaning the consumer signed the closing documents with her attorney agreeing to those terms at the time. Again, we have nothing to do with the closing documents prepared by her attorney and we only provided the certified document to her she ordered and supplied to her attorney. We fulfilled the order as requested by Ms. ******* ******** and she was able to use that certified document to successfully sell her home. Any further dispute is a legal matter for the attorney who represented her.

  Customer response

  07/28/2022

  I DECLINED TO ACCEPT THIS EXPLAINATION FOR OVER CHARGING ME MULTIPLE TIMES FOR A SIMPLE PIECE OF PAPER. THE ATTY HAS INFORMED ME THAT HIS OFFICE ONLY REQUESTED ONE COPY OF THE LETTER IN QUESTION AT A CHARGE OF $195.00. BECAUSE I DID NOT NOTICE THE OVER CHARGED AMOUNT UNTIL A FEW DAYS AFTER THE CLOSING, MY FIRST NOTION WAS TO CONTACT THE ATTY FOR AN EXPLAINATION. 

  WHAT I WOULD LIKE TO REVIEW AT THIS TIME IS A VISUAL RECORD OF THE DATE, TIME AND REQUESTORS NAME FOR EACH AND EVERY ONLINE REQUEST FOR THIS STATEMENT. BECAUSE MY BANKING CARD NUMBER WAS USED TO ORDER THESE COPIES, I NEED TO KNOW WHO HAS ILEGALLY ACCESSED MY BANKING ACCOUNT TO PAY FOR THIS SIMPLE PIECE OF PAPER. 

  MY QUESTION TO THE HOMEOWNER ASSOC. WOULD BE WHY WOULD YOU NOT QUESTION MULTIPLE REQUESTS FOR THIS DOCUMENT WHEN YOU KNEW THAT YOU HAD ALREADY SENT IT TO THE ATTY? DID YOU NOT SEE WHERE ONE COPY HAD ALREADY BEEN REQUESTED AND PAID FOR BY THE HOMEOWNER?????? 

  BOTTOM LINE IS THE CLOSING ATTY HAS DECLINED ANY RESPONSIBILITY FOR THIS, IN HIS WORDS, AVOIDABLE AND CARELESS FINANCIAL ERROR MADE DUE TO THE GREED OF THIS HOA ASSOC. THEY KNEW THAT MULTIPLE REQUESTS WERE BEING MADE FOR THE SAME DOCUMENT THAT HAD ALREADY BEEN SENT ONCE, AND THEREFORE THEY SHOULD NOT HAVE PROCESSED REPEATED REQUESTS FOR THE SAME DOCUMENT AND THEN PRECEDE TO CHARGE MY BANK ACCOUNT WITHOUT MY EXPLICIT AUTHORIZATION TO DO SO.

  THERE IS NO REASONABLE OR LOGICAL EXPLAINATION FOR WHAT THESE PEOPLE DID TO ME WHICH MEANS THAT THEY HAVE PROBALLY DONE THIS TO OTHERS WHO JUST DIDN'T NOTICE THE OVER-CHARGE OR DID NOT CARE BECAUSE IT WAS ONLY A FEW HUNDRED DOLLARS. I DO CARE AND I DEMAND TO BE REIMBURSED FOR THE OVER-CHARGED AMOUNT THAT WAS I WAS FLIM FLAMMED OUT OF. THE EXTENT OF THEIR ACTIONS TO PLACE THE BLAME ON ANYONE BUT THEMSELVES TELLS ME THAT THEY ARE UNETHICAL AND SHOULD NOT BE ALLOWED TO GET AWAY WITH THIS PRACTICE OF GOUGING PEOPLE HOPING THAT THEY WON'T PERSUE RECLAIMATION.  *** ********

  Business response

  07/29/2022

  Ms. ******** admitted in her original complaint where she attached an email pdf, on page 5 of that PDF that she placed the charge AND affirmed such her original BBB complaint narrative. She now claims in her bank card was "ILEGALLY ACCESSED MY BANKING ACCOUNT TO PAY FOR THIS SIMPLE PIECE OF PAPER." Ms. ******** admitted she placed the charge. The service she ordered was provided and she was represented by an attorney in a legally binding transaction which is closed. If she has an issue with her attorney's charges that is a matter for her and the attorney. If her card or bank account was "illegally" used, she should contact a police agency where the home is located and contact her credit card company (but again she admitted to placing the order) to file the appropriate reports.

  Customer response

  07/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Why is it that I, the VICTIM always become the bad guy in the end? I don't understand why the HOA is putting up such a fight to hold on to money that does not belong to them. I did authorize ONE payment of $195.00, but ALL OF THE OTHERS WERE UNAUTHORIZED payments that the HOA accepted even though they knew that it was wrong for them to do so. All of this can be explained easily and the proof of who has been untruthful and who has deliberately taken advantage of a consumer can be proven by PROVIDING COPIES AND NAMES OF EACH AND EVERY REQUEST FOR PAYMENT RECEIVED BY THE HOA. 

  So again, I am requesting proof from the HOA that they did in fact receive 2 REQUESTS FOR COPIES OF THIS SIMPLE PIECE OF PAPER, WHICH I HAD RECEIVED FOR FREE FROM THEM IN NOVEMBER, WITH ONE REQUEST TO EXPIDITE THE 2ND COPY AT A SUM OF $100.00 PLUS THE ORGINIAL CHARGE OF $195.00. I would like to see who was responsible for making the 2nd unauthorized payment without my permission. I would also like to see why the the 2nd request was NOT QUESTIONED BY THE HOA AS A DUPLICATE REQUEST. It would not have cost you anything to say "hey, wait a minute, something is wrong. Why are they requesting a second copy when WE SHOW SENDING THEM ONE ALREADY? It's called being courteous and considerate to a consumer. 

  Finally, I find it utterly repulsive when a business such as yours finds it NECESSARY to resort to blaming the VICTIM for creating the problem. In this case WHY IN THE HADES WOULD I CALL THIS TO THE ATTENTION OF THE BBB AND DEPARTMENT OF CONSUMERS AFFAIRS AND THE FINANCIAL FAIR TRADE COMMISSION if I was lying and trying to flim flam the HOA??????  With that, please send me the copies of EACH TRANSACTION in my file and this will be over. I will assume that you are guilty if you CAN NOT OR WILL NOT PROVIDE THE COPIES and take this complaint to the next level. I will make it a priority to have your business investigated to see if this has happened to other homeowners in Leacroft and ***** *****.

   

  *** ********

  Regards,
  
  ******* ********

  Business response

  08/08/2022

  Ms. ******** was represented by an attorney in a matter that has closed and final documentation has been recorded by the same attorney with the court and land records. We believe this complaint being a legal matter has already been resolved. Should Ms. ******** not feel that way she is welcome to consult with the attorney who represented her, or another attorney, and further avail herself of the legal process.  We have responded to her directly several times before she retained an attorney, after the legal matter closed with her attorney, between the legal matter closing  prior to this complaint being filed with the BBB, and during this complaint with the BBB and feel the inconsistent statements reflected in her complaint and the documents she uploaded speak for themselves. 

  Customer response

  08/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this does not resolve my complaint. 
  
  Regards,
  
  ******* ********

  I honestly believe that the individual responding to my complaint is not qualified or doesn't possess the intelligence needed to handle these types of complaints. 

  With that being said, I do not want to continue this game of back and forth with an incompetent individual. Therefore, if they continue to refuse to provide copies of ALL TRANSACTIONS in my HOA file, then I take that as an admission of guilt and assume that the HOA is complicit in what appears to be a scheme to defraud home sellers.

  I appreciate everything that the BBB has done to assist me relaying my complaint. If they can't send me proof that they were in compliance, then I plan to pursue other options in order to shine a much-needed light on businesses like these HOA's who have been corrupt and unethical for years.  Regards, *** ********  

  Business response

  08/10/2022

  The Leacroft Homeowners Association, Inc. now considers this matter closed.

  Customer response

  08/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  Regards,
  
  ******* ********

  For the third time, I whole heartedly REJECT all of these incompetent and juvenile responses from a business that is OBVIOUSLY UNTRUSTWORTHY and disrespected as a business entity. However, I absolutely refuse to continue playing this game of it's not our fault that this happened TO YOU. Not accepting any blame or responsibility for AN ERROR THAT SHOULD HAVE BEEN AVOIDED tells me that my efforts to seek redemption are fruitless. 

  So, I withdraw my complaint from the BBB and release them from finding a reconcilement with this HOA. I will continue to seek restitution by contacting other consumer and Government agencies who deal with companies' guilty of financial fraud against innocent citizens and the public. So, thank you very much BBB for your attention and persistent efforts to help me. Regards, *** ********. p.s. since I began my complaint with this HOA, I have discovered that these people are scam artists and prey on innocent people all the time. They are notorious for gouging and misleading homeowners. Please share this with the public, warn them to be diligent and not allow themselves to become victims.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩