6 Customer Reviews
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Review from Kristi M
1 star09/05/2023
One of worst experiences with the inside clerks. The little brown headed teller that works back and forth at the front. You belong in the back, your attitude and you personally DO NOT need to be working with the public. This lady makes her coworkers even ill working with her. I sat and heard how much her client 'wanted her' and he was paying her a compliment by saying she looked sweeter in a dress. Take that however you want to. This is one of the rudest women and I wouldn't even let her take my garbage out.
United Community Response
09/25/2023
We are very sorry to hear about the experience you've detailed in your review. We have made an attempt to contact you directly regarding this matter in an effort to gain more information about the location and circumstances. However, we have not been successful in reaching you. Should you have any additional information to provide, please respond to our email correspondence.Review from L. D.
1 star07/05/2023
For the past 8 months UNCB has been a nightmare for us. We had our accounts hacked in December. We had to do mew accounts and had to wait for money to be returned to us because your bank is not secure via internet. If a charge shows pending and I advise it is fraudulent, why do you have it go through my account? After re-doing everything, using card control on my phone and checking my account every day, and adding a VPA security account to my computer ($200), I thought everything would be okay. Now, someone has hacked my debit card, which is supposed to be secure and my husband cannot use his card because it keeps coming up as declined. When I called the bank, they said it was closed on my end, but I am showing it open. I cannot get help from anyone. I talk to friends about my terrible experience with your bank, and none of them have issues like we have experienced. I would like someone to resolve this current issue. We are very frustrated and we are seeking another bank that is more secure and cares about their customers.United Community Response
07/18/2023
Thank you for your feedback. We regret that you have had a less than satisfactory experience with your deposit accounts. We take all account disputes seriously and are sorry to hear that you felt your issues were not properly resolved. We have thoroughly reviewed your account and we will be providing feedback directly to you to ensure you are satisfied with the services United has provided. Please feel free to contact your local branch or our Customer Support at ************** Monday through Friday from 8:00 a.m. to 6:00 p.m. EST, or Saturday from 9:00 a.m. to 12:00 p.m. EST should you have any additional concerns. Thank you for banking with United!Customer Response
07/18/2023
United Community needs to provide better security on the back end. I have had my account hacked twice and I had to experience going without funds. I talk to my friends and they bank at Regions and they have never had a problem. Instead of updating your logo, why don't you update your security measures? Instead of allowing a pending charge to go through after a customer has told you it is fraudulent, delete it right away. I am not satisfied with this bank at all. Their customer service is terrible. I have waited for a charge to be taken off my account for two weeks and it is still there. I am a very unhappy long-time customer and I am sure you will tell me to take my business elsewhere, which I intend to do. Show that you care about your customers and put tighter security measures in place. Don't allow pending items to go through if a customer tells you it is not authorized! I am not satisfied because, over the past six months, my account has been hacked twice. I have had to spend a lot of money to get a VPN just so I can try to protect my account. Taker resposnisblity for your terrible service and poor IT security.Review from Paul m
1 star05/08/2023
I had a problem with then , they took 39.99 out of my account to pay a crook money they were not supposed to have, a crook from California that i have never heard of, filed complaint with them and they payed them any way,United Community Response
05/09/2023
Thank you for your feedback, ****. We regret that there was a misunderstanding with how United handled your dispute. We take all account disputes seriously and are sorry to hear that you felt your issue was not properly resolved. We have thoroughly reviewed your account and we will be providing feedback directly to you to ensure you are satisfied with the services United has provided. Please feel free to contact your local branch or our Customer Support at ************** Monday through Friday from 8:00 a.m. to 6:00 p.m. EST, or Saturday from 9:00 a.m. to 12:00 p.m. EST should you have any additional concerns. Thank you for banking with United!Review from James F
5 stars01/26/2023
I've used UCB for three accounts and a builder's loan. My experience with their staff and policies has never been anything except for exemplary. A breath of fresh air compared to the megabanks that I have banked with in the past.Review from Victoria M
1 star09/23/2022
So community bank called me six times within the past few hour (was in class) and left no vm nothing. I was curious and frustrated on who kept calling me so I googled it and found out. The gentlemen then called again and I told him my problem. How are you a business trying to get in contact with people and not leave a vm. His response was well sometimes we leave a vm. Uhhh thats not a professional business answer. Very rude and disgusting and you should probably monitor your calls because if I had a question I would never call and ask to deal with that type of employee.Review from Theresa G
1 star01/24/2022
If I could leave 0 stars I would. Terrible experience with this bank. I opened an account with them months ago to have a bank closer to my home. Wrote a check to a contractor and they returned it because they said my signature didn't exactly match the original paperwork. bounced the check on my contractor. They DID NOT CALL me to see if I had written the check - but called me after the fact to tell me it wasn't going to clear. I told them I WROTE AND SIGNED the check and I went to the bank IN PERSON to tell them I wrote the check (so much for saving time with a bank a little closer!!!!!). They still wouldn't cover it. So these people have my money, but can randomly decide not to let me access it with my checks if they don't think my signature (EVEN IF I TELL THEM I WROTE IT) looks enough like their paperwork on file. Can only imagine how many returned check fees these people are shadily racking up on other people for this shady practice. Will be closing my account as soon as this is settled, and will be fighting them if they try to charge me for closing it. DO NOT TRUST YOUR MONEY WITH THESE PEOPLE!!!United Community Response
01/25/2022
UCB reviews large items each day to help minimize fraudulent activity on our clients accounts. It is our normal practice to contact customers, when time is available to ensure the validity of a transaction, but in some cases, there is a minimal amount of time to ensure that items that are suspect can be addressed within the federal reserves return windows. In cases such as these, we make every attempt to correct the situation that would include reaching out to the person the check was payable to and explain the situation and offer a cashiers check as a replacement for the returned item. The bank does not earn any fees by returning an item for a suspect signature and additionally there is no charge for closing a checking account.
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