ComplaintsforMedbridge Home Medical, LLC
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Complaint Details
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Initial Complaint
01/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I received a CPAP machine from *********** in Gastonia,N.C. Mid October 2023. I was charged an inital amount,and set up on autopay for future charges.I never used it,and returned it back to ***********,unused,and in perfect shape,on Nov. 12th 2023. I was told by the employee there would be no futher charges,and she was sending an email to Medbridge before I left.She sent it,and I left. I was charged again on Nov 13th,2023 for $ 59.75,and I would like it refunded back to my card. I have emailed tne company multiple times,with no response. I want my money back.Business response
02/08/2024
I have requested a refund for this customer through our patient financial services team. This patient did not return the device on 11/12/23. He returned it the next day and we have a signature from the customer for that day. He should not have received a charge for the device. Let me know if you have any questions! Thank you!Reese V*******Manager, BranchCustomer response
02/09/2024
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *****Initial Complaint
11/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have had a CPAP machine for a couple years and I am used to getting notifications about supplies that are available through my insurance plan. In the past, I have received supplies from a different company and have never received a bill.. I had never heard of MedBridge until I noticed a charge from them on my credit card account that I did not authorize (see attachment). Customer service is unhelpful. I googled this company and found others having similar issues. I will be glad to return whatever supplies I am being charged for. It’s very sad that this company is taking advantage of people who struggle with sleep apnea and need to use a CPAP.Business response
12/02/2022
We apologize for any inconvenience caused to the consumer. We have attempted to reach the consumer at the number provided to discuss the concerns listed, but we have been unable to reach the consumer. A message was left for the consumer to reach me, Stephanie, at *************
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.