Customer ReviewsforRecreation USA LLC

Our saleswoman was nice but took days to get back to us and offered very little answers with simple questions like, "do the front chairs swivel". Her response was "it's being sold as is" and she honestly just refused to answer any question and she told us several times that there were back up offers. We lived 7 hours away so we couldn't look at ourselves. We got financing on our own and took the long drive. Even though we had an appointment we waited over 2 hours to see the camper. Apparently, someone just purchased one before we got there and there was only one guy who gave the tour to show how everything worked. We were told that we would be taught "everything there is to know" about our class A **. A very nice maintenance guy stepped in and showed us a few things. We couldn't test the stove or hot water heater because there was no propane in the tank. We signed the paperwork to purchase but I put it on there so that we couldn't test to make sure everything was in working order. We had an appointment to pick it up the next morning and again we waited over 30 minutes. After complaining that we couldn't test everything someone other than our saleswoman stepped in and had propane added. The stove and inside the oven were disgusting. The website said it had a trailer hitch (it did not and that costs over 2k). Again, we were let down by the "the website isn't always accurate, and we have other offers". The saving ***** for us was ****, who patiently explained the warranty process. There ended up being a lot wrong with the ** and as first-time class A ** owners we didn't detect. The holding tanks werent clean. Things were rigged to look like they worked. They showed us how the satellite tv worked (THERE WAS NO SATELLITE ON TOP) they hooked it up to their internet. That was another unforeseen $500 expense. Also, we were told there was only one owner and the website showed one owner. Paperwork was left in the ** showing that it had two owners (car fax confirmed it).

(DK) visited our Sales Lot on Friday 2-26 2024 to look at a 2016 Winnebago Vista LX used Motor Home. We actually had a Delivery Technician walk the Motor Home with DK so he could benefit with a thorough walk thru. ** returned again to re walk the Motor Home for a second time during this visit. On his drive back to home he compiled a list of questions and repairs he wanted us to look at. We received this via email on 1-29-2024. We repaired 6 of the 7 items. The one item we could not resolve was to fit a trailer towing hitch, this particular Motorhome was not assembled when first manufactured with a tow hitch or the necessary steel infrastructure to support an alternative style towing hitch. We do not modify any Camper from its original manufactured configuration. We made DK aware of this and we discounted the Motorhome by $1500.00. DK made the decision to purchase the Motorhome knowing the above facts. It took several days for DK to facilitate the purchase.. DK scheduled to pick up the Motorhome from our other Sales Lot in Longs at 2.00pm on March 7th 2024.We had multiple deliveries that day, and unfortunately our delivery technicians got backed up. We have no answer for the Propane tanks not being filled. Our practice is to fill these on the day of delivery as our ***************** requires that we store all Campers with Propane Tanks Empty. For some reason this was overlooked but eventually corrected. As for the error with the number of owners, the title we had, only showed one owner. DK purchased a used Motorhome with no warranties. He inspected the unit twice in late February and twice in early March. Recreation USA was totally transparent during the entire process. We apologize for any oversight in the purchasing process, however DK had multiple opportunities to inspect the Motorhome, inspect the repairs and proceeded with his purchase.

please edit dates 2-26-2024 should be 1-26-2024, and March 7th should read February 7th

I am one of the biggest critics there is. Generally when people say something will be an easy and painless process, it's a lie. I was expecting to get haggled, have a long wait time, be dealt with unprofessionally, and have to put on my navigating cap to really sift through all the details; However this was not my experience. I can guarantee that is not the case when doing business with this company. The owners and people are truly incredible to work with. They completely surpassed all of my expectations. The experience was pretty mind blowing and genuinely outstanding compared to anything I've ever experienced. Hands down, I would never even consider using another company. I would recommend them to anyone interested in a camper without a single hesitation. If you're someone worried about the process, I encourage you to just simply have the courage to try it. I believe you'll be happy you did. The owner, the whole family, and everyone who I experienced working there were kind, professional, and genuinely real and honest people. By far an amazing decision to go with this company. (=

*****,We are so appreciative for your business! Thank you for taking time to write a review of your experience for our awesome employees. It's customers like you that confirm we have the right people in the right places! We feel our team are "levels above" the competition in honesty, compassion, and customer service but often do not hear that from customers. You know everyone is busy these days. We welcome you to our family at Recreation USA. Have many great RV adventures!