ComplaintsforAutohaus, Inc.

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On dec 4 2023 my car a vw Passat white/ vin# ivwca7a32lc002456 was towed by bc towing ************ to Autohaus *** auto repair shop in M.B.he said he was getting to repair the fuel injector which we was aware of that. January passed and march we was still calling him he said still waiting on parts. So we ask him to put car back together so that we can take it to vw dealer shop we call up to *** 14,2024 he still said same thing so we call the police **** talk to officer **** on *** 14,2024 told her this man want put the car together and let take the car somewhere else.he told **** the same story waiting on part. the next week after that he want to put in a motor we said no.June 5, 2024 he call and said he put the motor in and it was ******* to get the car and we had 3 business days to get it or it would be sold. the car is finance still with Carolina ***** FCU how he be able to fix something on someone car without there permission and say cash or cashier check only no debt or credit card.He had this car for six months.we had to pay renter fee to get around. I'm a disable veteran my wife is *************************** **************

  Business response

  06/21/2024

   

  My attorney is taking care of this situation.

• Initial Complaint

  02/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is run by husband and wife ****** and ***********************. On Feb 9, 2023 I unwillingly was forced to pay $264.87 to AutoHaus for a seatbelt diagnosis.Upon arrival I told ***** that I needed a SEAT BELT SENSOR checked because 30 seconds after the car was started it would chyme. Simple.I was asked to sign a blank invoice which I asked "why am I signing a blank paper?" ***** told me "We can't look at your car until you sign it." ************************* gave me very disturbing news about my car... He told me I needed to leave the car at his shop, as the engine had to be replaced. He said it would never make it to where I was going. He said the header was bad, which meant the engine could blow at any time and would void my warranty. He also said there was gas and oil in the coolant which was also serious, he said he knows this because he has been doing this work for over 60 years. I told him I wanted to think about it and I wasn't leaving the car. He kept at me, warning me and scaring me while raising his voice about driving the car.Suddenly he told ***** to charge me for a diagnosis and he left. ***** presented me with a $264.87 bill.I told her the bill was outrageous and that I didn't want to pay it. She told me the charge was for test driving my car.They also charged shop supplies of ***** and an environmental charge of **** to check a SEAT BELT SENSOR!After leaving Auto Haus I took the car to ****************** (****** ************)I explained that I was told the engine needed to be replaced and there was oil and gas in the coolant. *** (shop *******) said there was no oil or gas in the coolant and that I did NOT need to replace the engine.I then took the car locally to The Car Store Auto Repairs and they too confirmed I did not need my engine replaced and there were NOT any contaiminants in the coolant.

  Business response

  02/18/2023

   

  ***************************** brought her 2009 Mini ****** S into our shop on February 7, 2023, with a seat belt sensor would not stop ringing, also showed seat belt message sometimes.  Performed

  road test and no messages appeared, performed complete computer scan which us 6 codes but no seat belt codes.  Road tested with scan tool hoocked up seat buckle no messages during

  road test, cleared all other codes and performed software updates, checked and found *** and Mini bulletin for buckle failuare.   Also, noted during test drive weakness & minor sound  in clutch 

  and throw out bearing.  Concerning engine, test showed combustion gas in coolant.  We have all diagnostic equipment and have been charging diagnostic fees on all cars we check and we also have notices

  on the wall that we charge for diagnostics.  When her car was finished Ms. ************* stated  she never paid for diagnostics. 

  Customer response

  02/21/2023

   
  Complaint: 19406699
  
  I am rejecting this response because:  ***************** response is embellished and repetitive.
  I never told him there was a seatbelt message.... just a chyme.  I have NEVER seen a seatbelt message in this car. I NEVER said it wouldn't stop ringing.

  The simple truth is this: I said that the seatbelt sensor chimes for 20 seconds when seatbelts are in use, with or without a passenger. The chime starts about 30 seconds into the ride and lasts for 20 seconds. 
  

  I was never asked, nor did I ask them to check the coolant or engine.                                                                                                                                              For the record, I told *************** that I had just purchased the car. He told me there was gas AND oil in the coolant and the car needed an engine.                     He told me the car would not make it to where I was going. He raised his voice and was irritated when I told him I was not leaving the car with him.                   He warned that I would void my warranty if I drove the car and the engine blew.                                                                                                                               He said he had been doing this for over 60 years and knew what he was talking about.   

  I was quite upset about my newly purchased car when I left AutoHaus. Not to mention the further costs I incurred because of ***************** scare tactics.
  

  Prior to this, I visited another auto shop and they did not charge me to look at the seatbelts or sensor, ************** does not work with my warranty company unfortunately.  
  I did not see a notice of diagnostic charges for seat belts or related info at AutoHaus. I did see the note about ***** on the door jam and ***************** framed automotive testings. 

  
  I want a full refund.
  
  
  
  Sincerely,
  
  *********************

  Business response

  03/28/2023

  I said everything in the prior response and we do have notices about 

  charging for all diagnostic work.

  Thanks   *****

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