Customer ReviewsforCoolRay Mechanical

I recently signed up with Cool Ray for a HVAC bi-annual maintenance program. This spring a technician came out to inspect the HVAC system and after completion, recommended a surge protector and compressor saver. Both of those seemed to be wise suggestions to give protection and longevity to the system. The technician is to come out this afternoon. I've watched *** **** videos about the general installation of both of these devices and will be watching, filming the technician as he/she works. Will give review after completion.

Beware Of Cool Ray I recently had a situation where my heat pump was not working on a Wednesday. I called Cool Ray. They sent someone out to investigate my problem. It was diagnosed as a failed blower. As the guy was figuring out how much it would cost me to replace the blower he mentioned, he doesn’t know if the motor was bad or not and would not know until he replaced the blower. He left and we were waiting on the new blower. I had called to check the status of the new blower but it was not in yet. On Friday I was told their supplier received their shipment about 2:00pm. Monday morning, they called about 8:00am and said they were coming to replace my blower. This meant they had the necessary material to fix my blower on Friday afternoon. Even though they offer Emergency Service they refused to come Friday and do the repairs. The weekend forecast was for nighttime temperatures to be in the mid to low 20 degrees. Since I felt they have no concern for their customers welfare I told them not to come. In summary: The initial inspection failed to find the motor shaft was loose. When inspecting the blower, the guy was inches from the motor shaft and had he checked he would have found out I needed a new motor and a blower. The blower is attached to the motor shaft, and he should have checked it then, not wait to see if the motor was bad after installing a new blower.

I have had 2 service calls from Cool Ray, 1st time Billy came out and my one unit was making what sounded like low refrigerant. He said no, the system was tight and my condenser need cleaning. Very honest. 2nd time Keith came out, serviced my 2 units. Worked with these guys at ******* ***** when I was a Maintenance Tech. Very knowledgeable, prompt service.