ComplaintsforCharleston Animal Society

• Initial Complaint

  10/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My granddaughter lost her cat who ran away during the hurricane. We searched for her for days and finally found that she had been taken to this facility. It was day 6. We came to find out that they captured her, neutered her (we were in the process of having this done) and adopted her without ever trying to find the owner!!! When we stopped at the facility, they refused to help us to contact the adopting family and treated my little granddaughter like a criminal!! We understand that they have policies but with extraordinary events, like hurricanes, they need to be more patient while owners seek their pets! They didn't even TRY to find the owners. We want our legal property returned!!

  Business response

  11/15/2022

  Business Response /* (1000, 5, 2022/10/07) */ Charleston Animal Society takes each animal that enters into our care with the utmost of consideration. We understand the heartache when a family loses a beloved pet and our sympathy is with ***** and her granddaughter. In 2021 alone, our shelter reunited 726 pets with their families and we make every effort to identify animals who come into care often without tags and without microchips. What we do know is that the cat identified by this family came into shelter a week prior to Hurricane Ian's impact on the greater Charleston area. Many kitties resemble one another. We also know that no Lost Pet was reported to animal control or to us regarding the missing cat. We are truly sorry for the family's loss but it is clear that the cat that was identified as being theirs, was not.

• Initial Complaint

  05/10/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I payed to have my cat spayed. After picking her up I received paperwork with instructions that said if certain problems occur call them. I called over the span of 7 days and nobody answered, I left multiple messages and finally I called the customer service desk and they said they couldn't help but they would take my name and someone would call me...they have still not called me. Although it wasn't an emergency my cat had really bad symptoms afterwards and to pay a vet $200 and I can't even call them like they told me to if I had problems

  Business response

  06/03/2022

  Business Response /* (1000, 5, 2022/05/11) */ 5/11/2022 Charleston Animal Society takes every client concern to heart and makes every effort to respond in a timely fashion to each post-surgical animal care question. We regret that Ms. ** experienced distress for her cat and have since spoken directly to her. She is sending us the bill from the veterinarian she followed up with and Charleston Animal Society is paying for her expense to her expressed satisfaction. Ms. S. is happy with the outcome of the phone call and follow-up she has received on May 10, 2022 with ****** ****** Vice President of Operations. Note: Charleston Animal Society values feedback from our constituents and we appreciate the BBB for its stewardship of our relationship with the public in order to improve our service. Consumer Response /* (2000, 7, 2022/05/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩