ComplaintsforSweetgrass Plastic Surgery, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Transaction is for Restore Gym, a part of Sweetgrass plastic surgery January 12,2024 transaction date, I paid $515 For a year membership to use the gym. On March 24, 2024 they closed the gym. I have emailed 3x, called 6x, went in and talked to them in person with no communication back. I would like a refund of dues back minus the 2 months I used the gymBusiness response
04/29/2024
I apologize for the unexpected closure of the restore gym. I am happy to provide a credit on your Sweetgrass account of $430. This can be used for any product or service. You are also able to gift this to someone or purchase products as gifts as well. Please let me know if you are agreeable this.
Vicky Tolbert for Sweetgrass Plastic Surgery
Business response
05/10/2024
Is it possible to reopen the case and do what the patient is now asking? Yes, we can still do that for her. The earlier offer was the $430 credit on her account at Sweetgrass Plastic Surgery.Customer response
05/10/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Patricia S****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,8:00 AM - 5:00 PM
| MMonday | 8:00 AM - 5:00 PM |
|---|---|
| TTuesday | 8:00 AM - 5:00 PM |
| WWednesday | 8:00 AM - 5:00 PM |
| ThThursday | 8:00 AM - 5:00 PM |
| FFriday | 8:00 AM - 5:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.