ComplaintsforOrtiz Tree Services
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Complaint Details
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Initial Complaint
11/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On November 14, 2022, I came home from work to find that my neighbor had hired Ortiz Landscaping to do some tree work in her yard. They had already caused serious damage to the chain link fence surrounding MY yard and as I was taking pictures of the damage they had done, they cut the top out of another tree which swung down like a pendulum and smashed into the inside of my fence. Their manager (who wasn't there at the time) said he'd replace the top rail of my fence. (There's more damage than that.) I told them to stay off my property. I had to call the cops to get them to give me their insurance information. The manager said that he was going to tell his insurance company that he intends to fix the damage himself. I don't think so. No one should ever have to come home and find some company destroying their property because of negligence and if they're that careless about the job someone PAID them to do, then I don't want them trying to do half-***** repair work that they're NOT getting paid for. I'm going to have their insurance company get involved, get a professional estimate, and let an actual PROFESSIONAL fix it.Initial Complaint
07/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ortiz in mid December, 2021 trimmed 3 trees in my front yard, cut one medium heigth and one tall tree (next to my house) in the back yard. Within 30 minutes of starting the job, taking the large tree down from the top a rope was poorly attached (their oun admission) the rope snapped bring the large and heavy top of the tree down on my roof and side side. Large enough that it shook my entire home, I was in my den. I immediately went outside to some off the crew sitting on the ground, no able to communicate in English. The end portion of my roof was severly damaged and the vinyl underpinning had been knocked off. I was told and there card states they are fully insured. They did a less than quality patch on the roof that day since it was raining and had people come by to look at the underpinning. Those people did a horrific job of not replacing but straightening the vinyl, as even one the sales team members after looking closely said it was poor work. They have not correected the roof and replaced the vinyl and have told me they can't get the proper help to so. I oaid them a large sum of money on Christmas Eve (knowing I was at risk, but it was Christmas Eve) and told the salesman collecting the money I expected the work to be done to quality and he agreed, even promised. Eight months later, they have failed to live up to theere end of the agreement.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.