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Find a Location

First Citizens Bank & Trust Company has 666 locations, listed below.

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    Business ProfileforFirst Citizens Bank & Trust Company

    Bank
    Looking for more information? Access the headquarters listing for First Citizens Bank & Trust Company
    Read more
    The Complaints and Customer Reviews shown on this profile include all complaints and reviews submitted about either the business headquarters or any of its corporate-owned locations, including this one. Use the "Find Locations" link to see all corporate-owned locations.

    At-a-glance

    Customer Reviews

    1.13/5stars

    All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location.

    Average of 48 Customer Reviews

    Customer Complaints

    134 complaints closed in last 3 years

    42 complaints closed in last 12 months

    All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location.

    This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.

    View HQ Business Profile

    Related Categories

    Overview

    This company offer insurance, issue, processes credit cards, and offer brokerage services.

    Products & Services

    First-Citizens Bank & Trust Company operates 500 plus bank branches. They also offer insurance, issue and process credit cards, and offer brokerage services.

    Business Details

    Location of This Business
    2880 Highway 160 W, Tega Cay, SC 29708-8490
    Headquarters
    239 Fayetteville St, Raleigh, NC 27601-1309
    BBB File Opened:
    1/1/1971
    Years in Business:
    126
    Business Started:
    1/1/1898
    Business Started Locally:
    1/1/1971
    Business Incorporated:
    11/30/1982
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 11063 for this business, issued by Federal Deposit Insurance Corp

    These agencies may include:

    Federal Deposit Insurance Corp

    550 17th St NW

    Washington DC 20429

    (877) 275-3342

    Type of Entity:
    Corporation
    Number of Employees:
    138
    Alternate Business Name
    • First Citizens Bank & Trust
    • First Citizens Bank
    Business Management
    • Mr. Kevin Wells, Manager
    • Mr. Doug Tallent, Marketing Director
    • Mr. Patrick Carver, Manager
    • Mr. Chris Burns, Manager
    • Mr. Josh Houston, Manager
    • Mr. Gerald Presnell, Vice President
    • Ms. Jane Torgersen, Executive Assistant
    • Ms. Lori Miller
    • Mr. William D. Elder, Manager
    • Ms. Ellen Byrd, Manager
    • Ms. Patrice Sims, Vice President
    Contact Information

    Principal

    • Mr. Patrick Carver, Manager

    Customer Contact

    • Mr. Kevin Wells, Manager
    • Mr. Doug Tallent, Marketing Director
    • Mr. Patrick Carver, Manager
    • Mr. Chris Burns, Manager
    • Mr. Josh Houston, Manager
    • Mr. Gerald Presnell, Vice President
    • Ms. Jane Torgersen, Executive Assistant
    • Ms. Lori Miller
    • Mr. William D. Elder, Manager
    • Ms. Ellen Byrd, Manager
    • Ms. Patrice Sims, Vice President

    Industry Tip

    BBB Tip: How to choose a new bank or credit union

    Local BBB

    BBB of Southern Piedmont and Western N.C.

    BBB Reports On

    BBB reports on known marketplace practices.

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