ComplaintsforEdenPure Midwest Heaters
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Complaint Details
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Initial Complaint
02/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a heater from this company on or around the 15th of December. When it was delivered the fan did not work. I called to get a refund or replacement and they said they could replace it, if I return the broken one. But says I have to pay the shipping to return. I don't feel I should have to since it was not working and not my fault. I am more than willing to send it back and get another if they pay for shipping. If I have to it just raises the price of the heater.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.