4 Customer Reviews
Review from Hanna C
5 stars06/02/2023
We replaced blinds in the entire upstairs in our house, as well as our main floor bath and could not be happier with the end result! Tracey was fantastic to work with from start to finish. She was so responsive, helpful, and professional. She helped us pick out the perfect color and design, and they were installed perfectly. I highly recommend Brilliant Blinds!
Brilliant Blinds, LLC Response
06/06/2023
Thank you so much for your review!Review from Jaimie L
5 stars06/02/2023
Brilliant Blinds did an amazing job helping us find blinds that fit our home! They made the process simple, quick, and explained things very clearly to understand the difference between the options we had. Our order came in after just a few weeks and the company came over right away to install them! Installation process was so quick while still being precise. I will ABSOLUTELY use Brilliant Blinds for any future blinds we may need!Brilliant Blinds, LLC Response
06/06/2023
Thank you so much for your review!Review from Lisa G.
1 star06/01/2023
If I could give them 0 stars, I would. They have been a nightmare to work with for my friend. They promised and never delivered. They even said there were no companies that made sliding door blinds that are left to right anymore. After researching, there ARE companies that DO make these blinds that were originally requested. A complete LIE!!! Unbelievable! I had to have my blind replaced due to a quality issue with Brilliant Blinds. I would never do business with this husband/wife team! EVER!!!Brilliant Blinds, LLC Response
06/02/2023
If we could give you stars as a client/customer, it would be 0 stars. You had your blind replaced without even seeing it. You just didn't like the color that you chose after seeing your neighbors' beings you chose the same color. We replaced yours at no charge and her entire house at no charge. We actually have a picture of it posted on our FB looking beautiful as ever (which you expressed your gratitude for at the time). As for Pam, we have explained that we don't carry nor do any of our vendors LEFT TO RIGHT. Just because we don't carry a specific item doesn't mean another company in the world doesn't make them. Pam is upset because she doesn't remember making decisions when clearly, we have explained everything and have text messages showing the design, which you were also in on the group text. Glad to see you came and wrote a 1-star review even though we have had no issues with your order. Take care and God bless.Review from Taylor H
5 stars05/07/2023
Thank you so much. We loved the quick response and quality of your blinds.Brilliant Blinds, LLC Response
06/02/2023
Thank you so much for your review! Pleasure doing business with you!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.