45 Customer Reviews
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Review from Lori S
1 star11/14/2024
We are paying for 1 GB and we haven’t gotten the speed since we started using Midco. Sales representatives and customer service representatives are very rude and it seems like this company doesn’t care about their customers. I am about to end my service due to the speed issue.Review from Tung L
1 star10/03/2024
We called them on 9/12/2024 to disconnect our internet due to us moving out of state and was confirmed by the online representative that it will be disconnected. After realizing a month and a few days later that we would be charged the full amount, we called them back saying that there was some mistake as we are not using their service anymore. We were told that a phone call was placed on that day by us but then somehow got disconnected so there was never a termination date placed on their end. They stated they called back to confirm, but my phone logs never indicated a call back. This company basically has stolen my money and feign ignorance on what happened that day. Stay away from them. Immoral individuals.Review from kim g
1 star08/26/2024
Worst company ever. If you leave you will get a bill and a threat to be put in collections when they already have your credit card on file. The service otherwise was mediocre at best.
MIDCO Response
09/09/2024
I am so sorry for your frustration, Kim. I believe I was able to locate the account, and it appears that much of your final bill was for unreturned equipment charges. We'd be happy to refund you if you can get the equipment back to us promptly. Additionally, since the service is disconnected, we are not authorized to take that amount from your payment on file until you authorize it. I definitely understand your frustration, and we'd be happy to assist you further through Midco.com/Contact.Review from Mike A
1 star08/20/2024
Horrible service! Never been more disappointed with an ISP! Intermittent internet, every single day. Can’t even watch a movie on Netflix with it cutting out. Terrible and rude customer service. Constantly raising the price. I’m so sick of midco. Canceling my service tomorrow.MIDCO Response
08/20/2024
I am sorry for any service issues you are experiencing, Mike. I am especially sorry if you were treated rudely - this is absolutely not our standard when helping customers. I would be more than happy to review your account to see what is causing the disruptions in service, and get you in contact with someone who can ensure the services you have meet your budget as well. Can you please reach out to me at Midco.com/Contact so that I can review this with you?Review from Karen S
1 star08/12/2024
Midco has become very disappointing. The service has become less than satisfactory. The constant interruptions in the internet is ridiculous. I am up for work at 1A and the interruptions in service has been at least 4 a minute. Yes, 4 times the internet has had interruptions in a minute. We whould have a discount given for the poor service. $60 plus dollars a month for service that keeps interrupting my movies and my work for my business is way too much. Time to switch to Zito.MIDCO Response
08/20/2024
I am very sorry to hear you are experiencing service interruptions, Leah! We would be happy to review your services to identify the cause of these disruptions and get them corrected so that you can effectively work from home. Could you please reach out to us ASAP at Midco.com/Contact so that we can review this?Review from Kathleen D
1 star07/15/2024
Midco sent and charged me for a modem that I did not order. I would not have known unless we cancelled the service and the end bill was more than my normal bill. They also started charging for paper bills--I was paying enough for their service at the time.MIDCO Response
07/23/2024
I would love to look into this situation for you, Kathleen. We can certainly review any unreturned equipment charges. While we charge for paper statements, customers can sign up for paperless billing to save money. To review the account, please reach out to us at Midco.com/Contact.Review from Jordan B
1 star07/10/2024
3 days of outages. Mind you I work at home and have been unable to complete a days work in the last 3 days due to “outage”. Just spent so long on the phone to be transfered back and forth with no results. Midco wouldn’t even put a credit on next bill for these days I have been unable to work due to their service. Not happy at all. Very disappointed!MIDCO Response
07/23/2024
I am so sorry that you have been having outages, Jordan! We can certainly review your account for an applicable credit, but I also want to ensure that we get everything up and running for you. Can you please reach out to us at Midco.com/Contact?Review from William D
1 star07/09/2024
They REQUIRE you to call a customer service representative to cancel their service. No other utility service I have used requires this, they all allow easy cancelation on their web portals. This is clearly a predatory business practice and I could never recommend their service.MIDCO Response
08/20/2024
I am so sorry for the frustration, William! At this time, we do asks that customers contact us to disconnect services fully. We want to learn from what opportunities we may have when customers disconnect from us and address any concerns personally. This helps better our customer experience moving forward and allows us to address any concerns or questions, as well as ensure proper expectations on the final bill and equipment returns. I would encourage you to reach out ASAP if you have any concerns with your services using our options listed at Midco.com/Contact.Review from Greg S
1 star07/07/2024
Terrible! Terrible! Terrible! Cable and wireless absolutely terrible!! Always spooling and always intermittently Wi-Fi issues!MIDCO Response
07/17/2024
I am so sorry you are having intermittent issues, Greg! I absolutely don't want this to continue. I could not find your account with the given information, but I would love to get this fixed for you. Could you please contact us by texting 64326 or calling 1.800.888.1300?Review from Leon D
1 star05/02/2024
I called at 9:15 am to ask for the internet to my new place to be turned on, the lady representative said she did it. The activity on my account says midco reconnected 5/2/24. I get home after work and moving in to find my internet isn't working. I calle to get it situated, a new representative says that there is no account for me showing at the residence. Then proceeds to ask me to hold as she is going to get somone, which I did for half an hour only to have the phone hung up on me and now I can't get a hold of anyone. So I guess no internet for me today.MIDCO Response
05/07/2024
I am so sorry you had transfer issues, Leon! I believe I was able to find your account with the given information, and I do see here that we were able to have an account set up on 5/2 at your new address after some initial hiccups. Feedback will be passed on the situation as well to ensure that this goes more smoothly for you next time. I really appreciate your review, and if you have any further concerns please reach out! Midco.com/Contact
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