ComplaintsforYour Best Address

• Initial Complaint

  11/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  October 29 2024 I submitted the online form and followed up with an email requesting my mail to be forwarded. Later that day I received an email from YBA that my mail is scheduled to go out the next day. November 4, my mail has not been delivered so I look at my online account and there is NO tracking for my mail. I email and call YBA and a new employee tells me that there is not always tracking. In almost 5 years that we had the YBA mailbox, every mailing to us has had tracking. ALL USPS mail has tracking! And a business like this should ALWAYS provide tracking. Speaking with the new employee I ask to speak with **** (owner/manager). I know the items in my mail contain sensitive items - bank cards, checks and W2s. I am obviously very concerned. No one has called me back.

  

  Business response

  11/06/2024

  Client is correct regarding the lack of tracking on her mail shipment.  I was packing and sending out mail that day and when I clicked the "Send Email" notification button, which sends the customer the notice that their mail has shipped, along with a tracking number (if applicable), there was a glitch in the system and the email notifications did not go out. That issue has been addressed and fixed.

  I responded to the client when I saw the email from her, which was well after work hours.  I explained that due to training new staff in the mailroom I had been working in the mailroom and away from my desk the last week and did not see her email until later.

  Client is incorrect that all USPS mail has tracking.  All USPS mail has an identifier number attached, but that is not tracking.  Ground Advantage, Priority and Express mail services provide tracking.

  This morning the client notified me that her mail did arrive at the destination.

  Customer response

  11/21/2024

  Hello. The owner contacted me and I received the package.  The owner said there was a computer issue and this is why I had no tracking on the package.  However there was no explanation for the lack of response.  He only responded after I submitted the BBB complaint.  Anyone in the office could have and should have contacted me in a timely manner. As promised after my second call, we will call you back today and that did not happen. 

  
  

  Issue resolved.  Please update this because he has contacted me numerous times about the complaint.  I am traveling and told him it would be a while before I can reply however because of his multiple requests interrupting my vacation I am taking time out of my vacation to reply to you with this update.  

  
  

  Maybe he can relate to how I felt when there was no tracking on a package with sensitive contents and no response from his office. 

  
  

  Regards,

  ******** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩