ComplaintsforBillion Automotive

• Initial Complaint

  06/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a truck in early April, 6 week after which is the state law to have the dealer deliver the title to the customer, no updates, so called and figured they could not enter the address correct so USPS couldn't deliver. Requested a replacement title and it took 2 week with various calls to track updates. They said it is shipped out to them and I should be getting in a few days. No. Nobody cares until you call. It normall took me 5-6 calls to reach a person that takes care of this. And now it is in 8th week and I am still waiting for my title. My worst experience ever dealing with dealers, call me and send me my title!

  Business response

  06/04/2024

  Thank you for bringing this to our attention, however I am having trouble finding your name.  Can you please tell us which location you purchased the truck from?  We have multiple stores in South Dakota, Iowa and MInnesota so we have a lot of accounts to look through.  Thank you!

• Initial Complaint

  04/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have a 2023 ****** **** Hybrid – this vehicle is rated 41 mpg city / 40 mpg combined / 38 mpg Hwy. I believe this to be false advertisement. I purchased this car because ****** and Billion ****** salespersons boosted 41 mpg city / 40 mpg combined /38 mpg Hwy. For nine months I was getting 38 mpg. I drive the car for work about 50 miles per day round trip. I took the car into the shop in January 2024 for radio service. When picked up the car I checked the radio out, it didn’t work. ****** (shop supervisor) reply was “I had to hook up my phone up to the car for the radio to work.” I gave **** the car keys back and told him there is no way a car needs a phone hooked up for a car radio to work. I told **** to call me when they get it figured out and I’ll come pick up my car. The next day my wife got a text message that the car was fixed. I picked up my car and the radio now worked. When I was driving home, I watched the mpg drop from 38 mpg to 31. That is about 20% drop. I called the ****** shop and reported it. They asked if there was a service light, I told them no. They said it should be okay and to drive it because they did a hard reboot to the cars computer it might have to learn my driving habits again. I had a couple thousand miles to go for my 5000-mile service. When I made the appointment for service 22 Mar. 2024 I asked if at the same time they could check and see why my gas mileage dropped to 30 mpg. I took the car in for service. When I went back to the dealership to pick up my car, I went back to the shop to ask what they found, and **** (shop supervisor) told me that 30 mpg was normal. I replied so a 20% drop in mpg is acceptable. ****** reply was “yes”. He said there is several different variables – Air Temperature, Engine Temperature, Exhaust Temperature, etc. That was hard to believe. 22 Mar. 2024 I contacted the ****** complaint department Ronda. 28 Mar. 2024 their investigator “Jack” told me he talked to the Billion ****** shop manager and repeated

  Business response

  04/03/2024

  “We believe that this customer sets forth a generally accurate description of his particular experience.
  
  “The fuel mileage estimate is determined by the EPA, and is only an estimate.  The Monroney label for this vehicle specifically indicates “Actual results will vary for many reasons, including driving conditions and how you drive and maintain your vehicle.”
  
  “Our technician performed a Toyota-recommended health check on this vehicle and found no issues present. This would include a fuel consumption test and that would have shown any signs of an issue.  We believe that the vehicle is performing normally.  It is normal for fuel mileage to vary significantly due to driving conditions and how one drives.
  
  “We understand that the customer was using a 10% ethanol/gasoline blend.  This will cause reduced fuel economy, especially in colder conditions.  We also understand that the customer lives in Humboldt, SD.  He indicates that he was driving “home” from our dealership in Sioux Falls, SD when his fuel mileage dropped to 31 mpg.  This may have involved high-speed highway driving here in South Dakota, which could have reduced his fuel mileage.  We also do not know what the driving conditions were when this reduction in fuel mileage was experienced.  Cold, windy, wet or snowy conditions all could contribute to reduced mileage.

  Customer response

  05/03/2024

  The company Billions ****** has made an appointment to check car again. 7 May 2024

• Initial Complaint

  05/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My wife and I bought a 2019 *** ******* from them 6 months ago. The car just recently started having issues, after taking it into ***, we are told that there is a dead hole in cylinder 1 and that the motor needs replaced. I have called *** customer care, case number is ******** and they told me there is nothing that can be done and the repair bill is completely on us. We were told it will be **** dollars for a new motor. We have two kids in school and have no other transportation, we have been unable to get the kids to and from school, and my wife and I cannot get to work easily now, and we work on the other side of the city. We paid ***** for the car and it did not last us a year. ** *** * ***** ****** *** * ** ***** ** ******, this has completely sunk us and we are desperate for help resolving this, or at least at a discounted rate due to the age of the car and our financial situation. We got a loan to get a newer car so we could not have to worry about this kind of thing, and we are now looking at financial ruin, please help us.

  Business response

  05/26/2023

  This letter is in response to complaint number ******** filed with your office on May 25, 2023 by Zachary ****..
  
  Zachary **** purchased a used 2019 *** ******* with 125,073 miles on June 17, 2022 from Billion Auto.  Attached is a copy of the Motor Vehicle Purchase Agreement.
  
  The used ******* was sold by Billion as-is, where-is, as provided in the Motor Vehicle Purchase Agreement.  Please refer to the Motor Vehicle Purchase Agreement and the attached Work Due and Buyers Guide.
  
  Attached hereto is a copy of the Billion service invoice showing the ******* was brought to the Billion service department for a check engine light and some other running issues.  With now having 167,331 miles, Billion found low compression on cylinder one and *** warranty only covers high bearings.  An extended “Vehicle Service Agreement” was offered at the time of purchase, but the plan was declined.  Billion has provided Mr. **** with a quote for repairs if he decides to have the ******* fixed.
  
  Billion believes that all items included in the Purchase Order were fully disclosed and discussed with Mr. **** and that this transaction was handled appropriately and courteously.  Mr. **** is more than welcome to bring the vehicle back to address an additional issue she may be having.
  
  Thank you for the opportunity to respond.

  Customer response

  05/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Zachary ****

• Initial Complaint

  05/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a vehicle for ******$ from this company un december and with in 5 months it broke down and the mechanic i took it to says there is metal and such all over the engine and it needs a new engine and ******$ to fix. I have not even put 4000 miles on it. Billion the company itself had it Towed and their own mechanic said its shot and basically they ******* ** and its gnna be a lot to fix. He said that this is on Billion. I dnt understand how within 5 months a ******$ vehicle will now cost me ****** to fix and no will answer me back at their company. I was told it had a 110 point inspection bur clearly i was sold a lemon

  Business response

  05/22/2023

  This letter is in response to complaint number ******** filed with your office on May 17, 2023 by Nic ******.
  
  Catherine ******, purchaser named on the Purchase Order for a Motor Vehicle, purchased a used 2010 ***** ******* with 159,110 miles on December 16, 2022 from Billion Auto.  Attached is a copy of the Motor Vehicle Purchase Agreement.
  
  The used ******* was sold by Billion as-is, where-is, as provided in the Motor Vehicle Purchase Agreement.  Please refer to the Motor Vehicle Purchase Agreement and the attached Work Due and Buyers Guide.
  
  Attached hereto is a copy of the Billion service invoice showing the inspection and service completed on the ******* before the vehicle was ready for resale.  An extended “Vehicle Service Agreement” was offered, but Ms. ***** declined the plan. 
  
  On Thursday May 18, 2023, Ms. ****** spoke with the sales manager at Billion regarding engine replacement.  Billion explained the as-is, where-is that was signed and gave Ms. ****** a few options for repairs.  Ms. ****** said she would call Billion back when she decided what to do.
  
  Billion believes that all items included in the Purchase Order were fully disclosed and discussed with Ms. ****** and that this transaction was handled appropriately and courteously.  Ms. ****** is more than welcome to bring the vehicle back to address an additional issue she may be having.
  
  Thank you for the opportunity to respond.

• Initial Complaint

  01/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I tried replacing exhaust manifolds on the engine, drilled through my cylinder head and antifreeze leak. Did not start the vehicle or driving it, towed immediately to Billion auto to have them replace the cylinder head with a brand new one. Approximately a week later the vehicle overheated because antifreeze and oil mixed due to a problem with the head for head gasket. They repaired it again but it still leaked oil and antifreeze, The engine is no good and they refuse to fix or replace the engine, before they worked on the engine it was mechanically sound in good shape. This started on October 31, The original repair was October 1, that's when it went in for repair, I have the receipts for the repairs but they are in the trucks glove box which is still at billlion auto

  Business response

  02/10/2023

  Business Response /* (1000, 8, 2023/01/24) */ ON 1/13/2023 Mr. ******* met with the Service Manager of Billion ******************* in *********** and together were able to work out the issue. Mr. ******* told the manager that he would close the case since the issue was resolved.

• Initial Complaint

  09/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I brought my 2010 *************** in for some work for my brakes. Transfer case, and back up system on 08/29/2022. I left my truck with them to have the repairs done ********************************************* my service advisor was Scott. My parents picked up my truck on 08/31/2022 from Billion Auto and drove it to my hotel since I was unable to drive they noticed some issues with the truck immediately while driving it and alerted me to it. As I was leaving the hotel today 09/02/2022 and driving my truck for the first time since I left it With Billion Auto ******, I noticed my radio and other electrical stuff was not working along with my A/C I also noticed I had a service engine soon light on I also noticed my battery connector was broken on positive cable. I immediately called my service advisor Scott for help who refused to look at it came up with excuses why he could not look at it and told me to bring it back another day. I drove 60 miles home with a truck I was not sure was going to make it home. No one in management will return my phone calls. My truck left there shop in worse condition then when it came in there and they could not be bothered to try to look and fix the mess there technician made but they were happy to take $*** from me. Now I got to get my local mechanic to fix Billion Auto ******* mess. Note: I replaced the battery terminal end so my truck was safe to drive I also had a local shop repair my radio and electrical as a wire was broken and 3 fuses were blown. I either want a refund or Billion Auto ****** to fix the mess there technician made.

  Business response

  10/04/2022

  Consumer Response /* (2000, 5, 2022/09/07) */ Shawn ****** <***************************> Hi ******, my name is Shawn my case Id is *********. I wanted to give you a update and let you know that I finally reached management at Billion ****** they are refunding me my money and fixing the issues. You can please close my case. Thanks, Shawn ******

• Initial Complaint

  06/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle on 5/11/2022 From Billion Auto its been over 30 days and still haven't received proper paperwork to take to DNV to register into my name. So now I'm being penalized every day from state of **** not having a registered vehicle. Called several times and no call back from them on this issue. The temporary plates are expired so can even legally drive the vehicle we purchased

  Business response

  07/15/2022

  Business Response /* (1000, 5, 2022/06/15) */ Hello Mr. *****. Could you please give me a little more information so I can address the correct dealership and county? What dealership did you buy your vehicle from? Do you remember the name of your salesperson? Once I have this information I will address this right away. Thank you! Kiley ***** Billion Automotive Corporate Assistant Consumer Response /* (3000, 7, 2022/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) ************* ********************* ****************************** Salesperson Alex ******* Business Response /* (4000, 9, 2022/06/21) */ Thank you for the response. The office manager at ************* called Mr. ***** today 6/21/22 to discuss the issue and has resolved the complaint. The paperwork is being overnighted to Mr. ***** today 6/21/22. In addition, the sales associate that did not return Mr. ******* calls will be addressed by the manager. Thank you for the opportunity to respond. Kiley ***** Billion Automotive

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