2 Customer Reviews
Review from Dee M
1 star11/06/2023
We bought a vehicle from them, met them halfway to pick it up. Once the driver got there the vehicle was filthy. It had not been cleaned, washed or gas put in it, along with an empty water bottle in the back and the mats thrown in the back of the vehicle. I did take pictures with the driver there and I did send them to our salesman Peyton. He says oh I made sure it was clean before it left here. I have tried numerous attempts to contact him, but he will never get back to me with an answer. I detailed the vehicle myself after we got it home. It took about 3 hours to do it. I had to wash it, vacuum it and wipe the entire inside down. This is actually the 3rd vehicle we have bought from them and have never had an issue with any of the other salesman. the driver (Gary) let us know this is a new salesman and he does not follow up with anything. I guarantee this will be the last one that I buy from them. All you have to do is get back with us with answers and we would be fine, but to straight avoid us with no answers that does not work for us.Review from Zachariah N
1 star07/19/2023
I bought a car from Billion that had a minor issue with a missing Heat Shield. I was told this would be fixed but it would take a few weeks to get the part in. So I purchased the car in good faith. The promise was broken and no order for the part was ever placed. I was lied to for over a year on the status of the part. When I contacted Management they did not fix the issue or take the complaint seriously. What they did was ask if I just wanted to yell at them which I took offense as I was talking in my common voice and tone. There was zero remorse or apology ever given. I decided to give them a second chance anyway with a brand new car from the factory. I told them what I wanted and asked for a quote. I was never given a quote for the vehicle I wanted and instead they made sure to give me models of the car that would be an upsell on their part. When they finally did give me details on a vehicle I asked for they did not give me a price at all. On top of my first experience with Billion my second experience was not much better as I was once again completely ignored by the sales staff and management. When I report a problem to management I do not actively seek an apology or want anything in return other than for them to take the issue seriously and make their company better as I am a former business owner myself. Every time I gave them a chance to do something better management and staff would double down and make sure I had a bad experience. Please look elsewhere if you want to buy a car to avoid frustration of being ignored and lied to.
Billion Automotive Response
08/09/2023
Customer purchased vehicle in March of 2020. The head shield was ordered and was never installed after making at least 3 call attempts to do so. In March of 2022 customer contacted dealer complaining that he had to replace his brakes and the broken promises. Clearly that is a wear item that is not the responsibility of the dealer to fix for free. In March of 2023 he unsubscribed from calls or emails from Billion. We attempted to fix what was promised.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.