ComplaintsforSharp Automotive

• Initial Complaint

  12/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On the 30th of December 2022 Sharp Chevrolet and I were working out a deal on a 2022 *************************** with 8,110 miles. They informed me that morning the bank they were going through had not approved the deal so I informed them I was going to my own personal bank that I was very positive I was going to get an offer from even after the dealership put several inquiries on my credit history. They said to check back with them on what my bank said and I was under the impression they were holding onto aforementioned vehicle until they heard back from me. Early in the afternoon I heard back from my bank with a good offer that I was going to take and I called the dealership back just for them to tell me they sold the vehicle to someone else that morning after they said my credit was denied through their bank. So they put all those inquiries onto my credit report and wasted my time with nothing to show for it. They could've easily prevented the last inquiry from my personal bank by letting me know they sold it. Instead they waited for me to get approved from my personal bank just to try to upsell me to another vehicle when I made it very clear I wanted that exact vehicle. I see it to be very unprofessional in the actions of the dealership to pull the rug out from a customer in that fashion and I'm extremely unsatisfied with the lack luster response I got when I confronted them about it. I feel dealerships treating customers in this fashion is wrong and should not be happening, especially when it affects their finances in the present and future purchases they may need from that point forward.

  Business response

  01/24/2023

  Business Response /* (1000, 8, 2023/01/18) */ We're sorry to hear the customer feels dissatisfied. We were unable to secure financing through our lenders, which does happen from time to time. However, we're not the institution that makes that decision. Our lenders have to verify all information, and their analysts are responsible to make the final approval/disapproval. The only way to allow the lender to make that decision is to submit the customer information, which customer approves in writing before being sent. Once all our resources had been denied, we discussed the situation and made the decision to move forward with second customer based on the information we had. We apologize for not informing first customer on the sale of the truck, as not all involved with first customer were immediately aware of the transaction. Consumer Response /* (3000, 10, 2023/01/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no excuse for lack of communication when under the same roof and with the same item. However there is also no excuse for pulling the carpet out from under a customer when a business is told by the customer that they're going to their own personal bank to get a loan to purchase the truck, business says that's fine when asked if that was okay then procedes to sell the truck anyway without giving the first customer notice of intent. These actions not only infuriated the customer enough to take action but they also damaged their credit score enough that it's going to take over a year to recover from. The business needs to be recognized for their actions and they also need to take accountability for those actions. Business Response /* (4000, 12, 2023/01/23) */ It's unfortunate customer was not able to secure financing with our lenders. Customer was aware at the time lending institutions would be looking at their history, and there was a risk of being declined. We're happy to help find a vehicle to fit the needs of customer if willing. Consumer Response /* (2000, 14, 2023/01/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

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