ComplaintsforAthens Regional Stockyard, LLC
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Complaint Details
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Initial Complaint
09/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Delivered 9 head cattle on 8/22/23 for auction, check received for sale of 8 bulls, contact with owner **** ******** showing bulls all going through sales, Bull approximately 700 lbs. owner **** ******** said didn’t get a bid on this bull, but bull disappeared with no explanation, check showing I paid livestock insurance but nothing. Calf disappears, no notice, no response,Business response
10/10/2023
Mr. ****** brought in cattle to our sale. One of his animals was very skinny and not healthy and it died in our barn. We do take our livestock insurance from every customers check to cover accidental injury. Our insurance does not cover sick animals or non ambulatory animals. The animal died and we (the stockyard) paid the landfill disposal fee. We spoke to Mr. ****** several times and explained to Mr. ****** what the insurance covers and what it doesn't. We explained in great detail that livestock insurance doesn't cover sick cattle or animals that die. It covers accidents only. We offered to give Mr. ****** $200 for the trouble but he declined. He then proceeded to tell us that we would have to answer for this with Lord one day and we should be ashamed of ourselves. This was after we had received several text messages about how horrible we were for not paying him for his sick animal. We will not be giving him a refund.Customer response
10/10/2023
Complaint: ********
I am rejecting this response because:
Sincerely,
*** ******
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.