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Complaint Details
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Initial Complaint
08/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
THIS ACCOUNT HAS BEEN DISPUTED AND STILL APPEARING ON MY REPORTBusiness response
09/10/2024
Bank of Bartlett has verified that the borrower information provided to the credit bureau is correct and proper identification is on file. This dispute is denied as information reported to the credit bureau is accurate. We would like the opportunity to speak to you directly regarding this matter. Please call us at ************ and ask to speak with the Credit Department.Initial Complaint
08/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
These are the upsetting things about this situation: We should have been notified that the Bank of Bartlett was going to maintain our mortgage loan. We should have been given information and instructions on how to and in which ways we could pay it. If we were notified at least one month before the July payment, I would not have sent the other ************ a payment in which, I had to pay my bank $37 to cancel that check. The check that I sent the ************ Company was sent to the Bank of Bartlett and we were not notified that they had received it. I got a copy of the check from the Senior Representative when I spoke to him about it. On 30 July 2024 I called and spoke with the Senior Representative about not receiving a payment notice in the mail for the upcoming payment for the month of Aug. He stated that it will be mailed out this week. It didnt come in the mail during that week at all.On 7 Aug 2024 I received a notice from my Credit Report monitoring service that there was a change in my credit balance which was an increase in my home loan by the Bank of Bartlett. My credit report showed that the Bank of Bartlett had increase my loan by $1,982.00 on Aug 7, 2024. I was not notified of this at all by anyone from the Bank of Bartlett nor given a reason why. I called the Senior Representative about this. He was not aware that this has happen. The fact that this was done it made my credit report drop from Exceptional to Very Good. A total of 20 points decreased from my FICO score. This is unacceptable and it just poor service, poor communication and no one still have not contacted me at all!Business response
08/21/2024
We welcome the opportunity to speak to you directly about your concerns. We have tried to connect with you via phone and email, please call us at ************ and ask to speak with the Credit Department.
Our records include the dates, copies, and proof of mail of the Notice of Servicing Transfer and the monthly Payment Notices. These were all mailed to you to the address we have on file. We would like to speak with you to confirm that address is correct. We would be happy to provide copies of these to you again upon request.
Information reported directly to the Credit Bureaus is accurate, and we would like to speak with you directly to explain the reported amounts.
We look forward to speaking with you directly to answer your questions.
Customer response
08/23/2024
Better Business Bureau:I have spoken with a Bank of Bartlett representative on Aug 22, 2024 concerning about the address and about the increase loan amount that showed up on my credit report. He and I have agreed to wait until Nov 2 to 15, 2024 to look for a noticeable decrease because the credit reporting company may take 30 days before it will do any updating since the increase was done on Aug 2, 2024.
Documents requested will be mailed to me. Other matters are pending. Consider this file case close.
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*************************, TN 38133
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Contact Information
Business hours
Today,9:00 AM - 4:30 PM
| MMonday | 9:00 AM - 4:30 PM |
|---|---|
| TTuesday | 9:00 AM - 4:30 PM |
| WWednesday | 9:00 AM - 4:30 PM |
| ThThursday | 9:00 AM - 4:30 PM |
| FFriday | 9:00 AM - 4:30 PM |
| SaSaturday | 9:00 AM - 12:00 PM |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.