Customer ReviewsforBest Care Home Services

On Sunday (7/7/24) around 11pm, I noticed leaking from the ceiling in my closet. The following morning I contacted ********** This company installed the Trane and it was under warranty. They sent a technician to our home and he was able to correct the issue. He reported the flow switches were not wired correctly to turn the unit off. In his notes about the visit to our home he was very thorough and included that his manager would contact me regarding fixing damages to the ceiling. I havent spoke to a manager yet. When I call the office to speak to a manager Im given the runaround and told the manager is aware and gave the info to someone to contact a contractor. Seems like theyre stalling and extremely bad on creating a line of communication so Ill know whats going on verses having to call. Since I was expressing difficulties with getting the someone on the phone, I asked my husband to call. He was told that a contractor was having trouble getting in touch with me. Which is not true. My husband provided his number for the contractor to call and he didnt call. My main concern now is mold developing. And the actions of this company leads me to believe they have no intentions of fixing the water damage to the ceiling caused by installation done incorrectly.

Signed up for ********* services in order to keep my two AC units ******************** made by Trane) cleaned and maintained. Signed up for "Comfort Guard Plus" membership in October paying 273..00. April I had not received a call to schedule spring maintenance (contract stated "we'll call you to schedule" visit was set for June 10, 2024. J.Q. arrived and was respectful and professional. He kept me informed and after cleaning the condenser coils he asked if I would approve the cleaning job he had done. He proposed I needed a new outdoor fan (***), *** capacitor and upstairs condenser capacitor totaling *******. He spent a good amount of time trying to convince me I needed to update my 11 year old units though they were running well and have an energy star rating. I declined stating I would most likely do the repairs myself ( I am an HVAC student with an EPA Universal License). After he left, my downstairs unit was blowing warm. I didn't have time to make any checks at the moment because I had to go to school. Upon returning from school I noticed the outdoor unit was buzzing loudly, outdoor fan motor was not working and the unit was hot to touch. I cut power and let the unit rest. I removed the *** and electrical inspection panel in the AM. Using schematic, I traced each wire and found the 24Volt wire pulled apart (I have pictures). After reconnecting, *** began working but ran backward. This indicated a bad *** capacitor (as J.Q. asserted). Upon inspection I found each terminal had been loosened by screwdriver and put back (loose connections on a capacitor will make the capacitor behave as if it were bad). I tightened each connector and the *** began running flawlessly as before. Prior to making my own repairs I did called to get them to come out and fix the problem they created. ********* refused to come back unless I agreed to pay *******. After repairing the unit I called ****** (manager) for refund of ******, he agreed. No refund as of yet.

Worst didnt properly clean our units and didnt honor the two free pounds of Freon think twice I wish I had read reviews before booking them. SAVE YOUR MONEY

******, the tech who provided our service, was very professional. He patiently answered all of questions. We will contact ********* in the future for any of our heating/air services.

I had a tankless water heater installed in 2019 by Best Care Home Services. Unfortunately, because the unit was not installed correctly (drain hoses) the water drained back into the unit and destroyed the heat exchanger. I paid a total of ******* for an unprofessional job. Moreover, the technician from a creditable plumbing company stated that the gas exchange valve was not install on the unit correctly. Best Care put my family and I in danger. I called customer service and explained to them the situation and they wanted me to pay them another $80.00 for them to re-evaluate what they did incorrectly. Why would I trust them again? ******* Branch (Contracted through Home Depot)Share Response from the owner 8 months ago ****************** - we would be happy to send our Installation Manager to your home to evaluate the installation of your tankless water heater. I can assure, if we installed anything incorrectly, we will make the necessary changes. I'll have him reach out to you.I still have not heard from them. Buyer be aware. I would never use their service again.