4 Customer Reviews
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Review from Jacob B
5 stars04/09/2024
I worked with Churchill Mortgage to finance my home with a zero credit score. I had no credit or house payments for about two years and my credit score tanked. With a zero credit score, they were able to perform a manual underwriting process and verify my ability to pay my bills on time. I have enjoyed working with them and would do business with them again.Review from Christina H
1 star04/09/2024
Most frustrating experience of my life. Admittingly we do not have great credit so before Churchill responds with that is the cause let me advise that it is not. We started the mortgage process in 12/2023 and by the end of 03/2024 we were no closer in getting approved. Every time they would ask for proof of something we would be very reactive and provide this information within a few hours sometimes of the ask, and they would respond that this should be all we need. Inevitably, they would take DAYS to respond to us only to say that they needed something else. Most times this was ridiculous items like pay stubs from jobs we haven't worked in a year or more. The reason that I know that this ridiculous is that we went through ********** **** we were approved within two weeks.Review from L. A.
1 star06/23/2023
I have never contacted Churchill Mortgage, but for the last few days I have been innovated with texts, emails and calls from Churchill. I never heard of this company before and don't know why they are harassing me non-stop. Obviously, they are desperate for business or pulling some kind of scam. These vultures need to stop there sick practice of harassment. I tried to call Churchill to ask them to stop. Shar answered the phone and stonewalled me. Refused to get someone on the phone and told me she would leave a message for them to stop calling me. It sounded like she get these calls daily. Then she just hang-up on me. I tried to call back but no on ever never answered. Working for phone company I was able to leave a voicemail message and bypass Shar. I want to know why they are calling, texting & emailing me constantly. What kind of company runs their business in this manner with this kind of employee who hangs up on people. Run from this mortgage company, there are reputable mortgage companies out there. Nobody should ever have to deal with this treatment.
Churchill Mortgage Corporation Response
06/28/2023
Dear **** ********, Thank you for giving us the opportunity to respond to your complaint. Churchill Mortgage Corporation, as a community-based mortgage lender, prides itself on its attention to customer service and on its commitments to protecting its customers. We recognize, however, that the customer service you received may not have met the standards we set for ourselves. We have addressed this issue and found that you had been in contact with one of our home loan specialists in 2018, Debbie S******. You then signed up for our 2023 Summer Sweepstakes which activated you in our system. We have added you to our do not contact list and you will not be contacted again in the future. Churchill embraces our responsibility to serve our customers and in everything we do, we seek to build long-lasting relationships based on honesty, integrity, and trust. We trust this will close out this complaint and wish you every success in your future endeavors. Please feel free to contact me should you have any questions. Sincerely, Liliana C*** ******** Chief Compliance OfficerCustomer Response
06/28/2023
So you put on a contest and people entering this contest. Next, unbehnosnst to each individual, you take their personal information and use it to harassed that individual day and night. Now you are claiming you're a company which is based on honesty, integrity, and trust! I'm speechless by the irony of your statement. There is nothing honest or trustworthy in Churchill Mortgage actions. You trick people into getting their information and you use to call, email and text them constantly and then you claim to have intergrity. Laughable!Review from Jeff G
5 stars03/23/2022
I re-fi my house late 2021 and went with a VA mortgage through Churchill Mortgage. Churchill Mortgage failed to tell me I needed a termite test/report. That was $200 out of my pocket.
When we closed on the re-fi, they sold my mortgage (after I paid them) before I could even make the 1st payment.
I received a delinquent property tax statement for 2021. The taxes should have been paid upon closing, another thing Churchill failed to tell me. I have refinanced my mortgage before and NEVER had to later pay my property taxes. I've owned a house for over 30 years and NEVER had a delinquent property tax bill.
I sent an email to TJ O****** requesting an explanation, nothing, no response. Now I have to find the money to pay the property taxes, on top of everything else.Churchill Mortgage Corporation Response
03/24/2022
Churchill Mortgage Corporation, as a community-based mortgage lender, prides itself on its attention to customer service and on its commitments to protecting its customers. We have addressed this issue and can confirm that a check was sent to Palm Beach County in the amount of $******** on 03/16/2022. A copy of the check and invoice have been mailed to the borrower today.
Customer Response
03/24/2022
I finally spoke to someone from Churchill Mortgage and indeed the problem was resolved. It seems the problem was not at Churchill Mortgage but between the Title Company and the ********** County Property Tax Collector's Office. A check for the property taxes were sent to *** Tax Collector but it was back to the Title Company, never notifying Churchill Mortgage.
I'm satisfied that once Churchill Mortgage was made aware of the error they promptly took care of the matter. I'm impressed with the fact that Churchill Mortgage took responsibility (even though it wasn't their fault) and quickly fixed it.
I would like to change my review from 1 star to 5 stars.
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