ComplaintsforScott Logistics

• Initial Complaint

  12/30/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 9/30/21, I performed services as contracted. On October 1st, I sent invoice for the services, due in 30 days, 10/31/21. The invoice was paid 11/18/21 minus a two percent 2-day quick pay fee. I contacted the company disputing the 2% charge because the invoice was paid in 48 days, NOT 2 days. They refuse to reimburse my 2% and also refuse to escalate my emails to a superior. They have also ignored all emails in regards to this matter.

  Business response

  02/15/2022

  Business Response /* (1000, 8, 2022/01/18) */ *********************************************************************************************************************** We received the carrier's invoice on 10/01/2021 and the Bill of Lading (BOL) that was only page 2 of the 2 page BOL. Since it was missing page 1, we had to receive confirmation from our customer that the shipment was received in full and that no exceptions were noted on the missing page. Once we obtained confirmation, we were able to release pay to the carrier. This was not an issue caused by our company, but it was the fault of the carrier for not retaining all pages of the BOL as per our billing requirements that are noted on their broker-carrier agreement, rate confirmation and our company website. Due to that, the 2% quick pay fee was not to be waived due to the carrier's failure to fulfill their billing obligations. Business Response /* (1000, 10, 2022/01/18) */ Business supplied email: ******************************* Use this address for any contact with the Better Business Bureau Consumer Response /* (3000, 12, 2022/01/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was no communication to the carrier stating that page 1 was missing via the faxed submission of the paperwork. This response is not acceptable because you NEVER stated the paperwork was missing or that it was lost in transmission or asked me to email it or refax it to you. There was absolutely no communication on your part to the carrier that performed the services timely and then you penalize and blame the carrier in a subpar shady unprofessional business manner. This all could have been avoided with one email stating 'Hey all the pages didn't come through we are missing page 1 can you get that to us ASAP'. At that point the fee would have been justified because you would have actually and honestly paid QUICKLY. The fee is not justified due to your lack of communication and unwarranted blame. Business Response /* (4000, 14, 2022/01/19) */ The signed rate confirmation states that the POD should be emailed upon delivery. This was not done. If it had been, then we would have immediately replied that it was missing page 1 of the 2 page BOL. It is industry standard that when invoiced, ALL pages must be submitted for payment. This was not done and is not the fault of our company. If the carrier is on Quickpay, why did they not reach out to the branch they booked this load with concerning the delayed payment? Again, if this would have been done we would have notified them of the missing paperwork and the delay it would cause in payment. We have confirmed with this branch that they received no inquiries concerning payment or the complete BOL upon delivery as required.

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