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Complaint Details
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Initial Complaint
03/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bowl on league night bowling, and there was a situation in which the equipment was messed up and somehow a pin got got lodged in the ball return. This made my ball jump off the return under the bowling alley somewhere that was six weeks ago since I have bowl tournaments where I had to replace the ball and no attempt has been made to replace the ball since they cannot find it.
Business response
04/11/2024
To Whom it may concern,
We found the ball awhile back. Don't know the date unfortunately. the ball isn't here so I assume he has picked it up.
Our league bowlers sometimes demand us to drop everything and look for their *****. This isn't practical in a 32 lane house.
I personal looked for the ball two different times and did not find it. We had two different mechanics look on different days they could not find it. This is not unusual!!!! We have signs up saying we are not responsible for lost or damage *****.
I personal looked again and found it at the front of the house. I called him and left a message. That's the last i've heard of this event until today, No one really knows the abyss under the lanes, I've found ***** that were years old just by luck. It was luck that I even found this one. It was behind plywood, wires and a PVC pipe.
Hope this helps,
Conrac ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.