We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Ford of Columbia has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileFord of Columbia

            New Car Dealers
            BBB accredited business

            Contact Information

            1350 Nashville Hwy.

            Columbia, TN 38401

            Get Directions
            Visit Website
            Email this Business
            (888) 430-8165

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            2/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/26/2017

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offer the sale and service of new and pre-owned vehicles.

            Products & Services

            Motor Vehicle Dealer
            Service & Repairs

            Business Details

            Location of This Business
            1350 Nashville Hwy., Columbia, TN 38401
            Email this Business
            BBB File Opened:
            7/19/2017
            Years in Business:
            7
            Business Started:
            12/30/2016
            Business Started Locally:
            4/1/2017
            Business Incorporated:
            12/30/2016
            Accredited Since:
            7/26/2017
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Ford Lincoln of Columbia
            • FLOC, LLC
            Hours of Operation

            Sales

            M:
            9:00 AM - 7:00 PM
            T:
            9:00 AM - 7:00 PM
            W:
            9:00 AM - 7:00 PM
            Th:
            9:00 AM - 7:00 PM
            F:
            9:00 AM - 7:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            Closed

            Service

            M:
            8:00 AM - 6:00 PM
            T:
            8:00 AM - 6:00 PM
            W:
            8:00 AM - 6:00 PM
            Th:
            8:00 AM - 6:00 PM
            F:
            8:00 AM - 6:00 PM
            Sa:
            8:00 AM - 1:00 PM
            Su:
            Closed
            Contact Information

            Principal

            • Mr. Joe Marshall, President

            Customer Contact

            • Mr. Joe Marshall, President
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/27/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Got pre-approval for auto loan with ************ Ive used these before without problems, speeds up process etc. Found my daughter a vehicle, call to confirm they have it and told them we have approval, they said great! Come on down (hour away) and sign the papers. We went drove it, its great! They they starting g talking service contracts and government fee, doc fees etc. so this approved vehicle at ****** financed is now ******. Forced gap insure which isnt needed, forced service warranty we cant use cause its over an hour away. They ended up removing gap insurance but INSISTS they have to charge for a warranty. But these empty add ons in crease price and increase interest rate. When it was done they increased interest rate by 5 percent!!!! Payments went up 130 AND they added 12 months! Terrible people trying to take advantage of my daughter
            Read More
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jeremy H

            02/23/2022

            I have a 2006 Mustang GT that I bought brand-new from Ford back in office my clutch went out and I took my car back to the dealership because I wanted it done right. From August 4 to October they kept my car they cut my pipes to remove my transmission they put brackets back on I had to ask them to weld my pipes back. The clutch they put in worked for two months I took my car back there six weeks ago and it still sitting outside in the elements of winter and I have $10,000 worth of paint on my car and I have fully restored suspension engine everything when I asked him where are they going to finish my car it's always an excuse I'll pay 3000 almost $500 for them to fix my car initially but it's been almost 6 months and my car is not fixed I just need to know what to do most of the money they charged me was for labor but it was bad labor because my car is still at the shop and now it's almost March when I questioned them about it they act like I'm the one with the problem my only problem is I took my car to a dealership to be fixed and it's not.

            Ford of Columbia Response

            02/28/2022

            The customer brought their vehicle in for diagnosis for not shifting on 7/7/21. Upon diagnosis we found that the clutch had failed and needed to be replaced. We received authorization for the repair from the customer which included an aftermarket clutch, slave cylinder, and pilot bearing. After the repair, the tech test drove the vehicle and found that the master cylinder was starting to fail, and the customer declined during that phone conversation, this was on 8/26/21.

            The customer brought the vehicle back to the shop for the master cylinder issue on 8/31/21, this was the same day he picked up the vehicle. We ordered the master cylinder and finished this repair on 9/30/21, and the customer picked up the vehicle on 9/30/21.

            The customer brought the vehicle back on 1/14/22 after 2,244 miles for a non-engagement concern.

            Local BBB

            BBB of Middle Tennessee

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.