Customer ReviewsforFast Pace Health Urgent Care Clinic

This is a PARTIAL copy of an email (with attachments) I have sent to The Commissioner of Commerce and Insurance and my local state representative. This text box is limiting me to 2000 characters: To Whom It May Concern, On June 20th, I was seen at the Fast Pace Medical Clinic in Jamestown, TN. I was diagnosed with sinusitis and given a prescription for an antibiotic. They took my credit card before being seen, and I understood this on my end as a goodwill gesture to ensure they get paid. I did not receive a bill at the end of the visit. A few weeks later, I received an email from them saying that they have filed my claim. There was no bill attached. I asked for one and did not receive a reply. They charged me $395 for this walk in visit. I was certain my bill had not been coded correctly. After numerous attempts to make contact with a "higher up" I finally spoke with someone from Fast Pace who sent me a bill. In our conversation, Heather T******* explained that Fast Pace has a contract with **** allowing them to bill as an "urgent care facility." I attempted to resolve this issue with Ms. T******* with no success. I contacted **** who explained that they go with whatever code the clinic puts on the claim. In this case, a code for "urgent care" which I did not receive. Before I went into their clinic, I checked their website. They advertised themselves as not only urgent care but made an effort to advertise other services such as flu shots, vaccinations, sports physicals, behavioral health, etc. It was reasonable for me to assume I would be billed along those lines for a walk in visit. They did not inform me that I would be billed for "urgent care" although it was a simple walk in visit. Once **** completed the EOB, they adjusted the bill by $145. The remainder was to be my responsibility as part of my deductible. Fast Pace then charged my credit card $250.

Hi *****, we are sorry to hear about your issue.  We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly.  We ask that you contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189 to discuss your concerns.  As a covered entity, HIPAA prohibits us from discussing any protected health information (“PHI,” i.e. medical information) with the Better Business Bureau in the absence of a valid, HIPAA compliant, authorization.  We look forward to hearing from you.

BEWARE!!!! They WILL use your card WITHOUT your permission!!!! They know what they’re doing!!!!

Hi ********, we are sorry to hear about your issue.  We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly.  We ask that you contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189 to discuss your concerns.  As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization.  We look forward to hearing from you.  

Regarding Fast Pace’s response to my review… They would like to reach out and discuss. That is rich.Good Luck on that. It took an act of congress to get a live person to help and help they DID NOT do. I was spoken to very condescending. This matter has NOT been resolved. It has escalated. They WILL charge your debit or credit card without prior authorization. They cannot even file an insurance claim properly or rather they DID but now that I’m on their radar … My date of service was 2-18-24 was denied. I think this is deliberate at this point.I reached out to my insurance company and they saw the provider’s errors and are refilling.Consumer’s beware as they WILL debit your account WITHOUT authorization. If you have by chance have paid with credit,debit or HSA card I would HIGHLY recommend you close those cards immediately and report this company to any and every agency that is available. If that doesn’t help hire an attorney… This is ridiculous. I have been in the medical field for 35 plus years and I have NEVER EVER experienced this much ATROCIOUS behavior and you CANNOT just go into ANY patient’s bank account and just take what you want!!!! And back to the insurance I was there a couple of times before with no problems and insurance was filed correctly and then I had this HUGE issue with them just taking whatever they wanted out of my BANK ACCOUNT and then yes, I tried and tried to reach out with virtually no help and I have filed complaints with agency that I can think of and now all of a sudden I’m getting a bill for over $600.00 and my insurance denied I now think that was in purpose. Retaliation for my complaints which are JUST. OUTRAGEOUS!!!

I went to get tested for flu and strep and assumed that my insurance would cover most of the cost since I knew an uninsured family member had to pay $150 for the same service. Instead, they billed my insurance $145 and charged my card $250 without ever sending a bill or notice. I tried asking them why it costs so much more if you are insured than if you aren’t and contact attempts went unanswered. I am making sure to tell everyone about this scam in hopes that they aren’t fooled like I was. If you absolutely must go, do not present your insurance information. The level of care received was definitely not work even the $150.

Hi ***, we are sorry to hear about your issue.  We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly.  We ask that you contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189 to discuss your concerns.  As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization.  We look forward to hearing from you.