ComplaintsforPopshelf
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Complaint Details
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Initial Complaint
04/27/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
************************************************************************************************ I went to the store to get these. Your online stock showed this store(*********, ******, **) had 10. None were found. Employee told ** that online stock number is never right. Then remove it from your site. Drove out of my way for your mistake. Very disappointed. This store started out good. Gone way downhill. Glad I have other options. Then Ive emailed your customer service twice and gotten no response at all. Please remove the available stock feature from your website and train your customer service team to respond.Business response
05/03/2023
May 3, 2023
Better Business Bureau of Middle *********
P.O. Box ******
Attn: *************************
*********,** 37219
Case # ******** Customer: ***************************
Dear **************:
Thank you for notifying ** of the complaint from our customer regarding merchandise availability at our pOphelf store in ******, **.
Upon receipt of this complaint, I partnered with our district manager who tried unsuccessfully to reach our customer to apologize for her inconvenience and to address her concerns.Our district manager was able her name and number and when our customer returns her call, she hopes to resolve our customers complaint.
We are confident we have done our best to address this complaint at this time. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations ****************************************
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.