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Complaint Details
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Initial Complaint
06/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My driveway was paved in February of 2023, there was some patch work that needed to be done later and when they came back they brought the heavy trucks down the driveway which caused the upper portion of the drive to cave in. They later came back and just patched what was caving in instead of evening out the entire driveway. For a new driveway it is patched and looks like it was paved at two different times. Not at all what you would expect a brand new driveway to look like. They came back and looked at the job that had been done and told us they would be back to fix it, we have not seen or heard from them since.
Business response
09/30/2024
Company states they will be out there to fix the strip within 45 days. They also don't have a warranty anymore.Customer response
10/09/2024
The company has yet to show up to fix my driveway after they said they would, i would like the complaint to remain open until they do what they say they are going to do.Initial Complaint
07/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 02/22/23 We had a new driveway added to our property. On 06/30/23 I contacted them to let them know that we had a couple of problems pop up that included cracks in the pavement, settling as well as it appears that either the pavement has settled or the asphalt was not laid in a 3 inch depth as promised in the written proposal. The work is supposed to have a 1 year warranty. I contacted them on 06/30/23 through their web site and have not heard back from them. The work was paid in full on 02/22/23. Since they have not responded I need help fixing my driveway.Business response
08/10/2023
Company states they will be in contact with customer.Customer response
08/10/2023
I have not heard from them.Initial Complaint
08/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Had driveway paved. 36,000 dollars. Called within the year warranty about 2 spots that had sunken in to become holes. He came out to look at it and actually told me this must of happened because a large truck must have done it. I have a pickup. He said it didn't falkl under warranty but would fix them for 3 thousand dollars.Business response
08/17/2022
Business Response /* (1000, 5, 2022/08/04) */ Driveway was done over two years ago you only had a 12 month warranty also you had a new roof put on the house that you admit it that you had done less than a year of the payment being down that caused the damage in your driveway Consumer Response /* (3000, 7, 2022/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) there were no heavy truck traffic. I called him within the 12 month warranty. He blamed it on trucks whether ups or fed ex driving up the driveway and literally stopping for minutes in a spot which was ridiculous. The roofing people had nothing to do with it as the biggest truck they had was a pickup. The 2 spots that need fixing probably didn't have enough base under them or less than enough asphalt. Business Response /* (4000, 9, 2022/08/05) */ How did they get the old roof out and the new one in Consumer Response /* (4200, 11, 2022/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) They didnt..we kept it and stored it behind the garage Business Response /* (4000, 15, 2022/08/09) */ Mr. called respond to customers rebuttal: The weight of the material weight to much for the driveway to handle. Also it take over one year the asphalt to cure out.Initial Complaint
05/10/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
proposed removing existing paving, grading to solve water in garage problem and replacing asphalt. Start time scheduled 0800 2 May 22. Two crew members showed up and sat in front yard until 1430. Trucks with equipment showed up. Rubble from New sewer line was loaded. No grading and no pavement removal. The crew paved over existing pavement. I was told by the equipment operator that even though the 811 locators report stated a gas line was 3 feet deep he did not trust the report so pavement could not be removed so no grading. Crew went ahead and laid assault. Result was exacerbated water infiltration in garage and a flooded HVAC unit which will have to be replaced and damage to wood furniture being stored. Albert in the mean time rather than suprrvising his crew was attending his son's sporting event. Additionally, the wash out plug for the new sewer pipe is now under asphalt instead of a sleeve installed as per the work plan.Business response
05/18/2022
Business Response /* (1000, 5, 2022/05/10) */ We went out today and fixed all issues also my son was doin chemo treatments not at a sporting event Consumer Response /* (2000, 7, 2022/05/11) */ I misjudged totally and have apologized to , the owner of AAA Paving. It is difficult to defend your wallet and reward businesses of high integrity under current circumstances. AAA Paving returned yesterday to perform spectacular work under more favorable conditions than existed last week. and his staff are indeed high achievers in the "best of the best" category. Please do not pursue this complaint any further. Most sincerely,
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.