6 Customer Reviews
Review from Rhonda D
1 star11/03/2023
First they sent out a “salesman” who said we can remodel your dad’s bathroom for ******. This included a pocket door and a larger sink. So sign contract and pay a third of the amount so $6300. A few days later a gentleman came out and no can’t do the larger sink or pocket door. The contract does state no refunds on deposit, but the “salesman” said because your dad is a Vet and in poor health if something happened they would refund the money. Before I canceled one of their employees said they hadn’t bought any of the supplies. I ended having to cancel because my dad was admitted to long term care. Well because the contract states no refunds on deposit they made ***** for nothing. Now I don’t know how their work is and they are nice to talk to, but I would just think they could have given some (if not all) of that money back. So if you use them be fully aware they do not back what they say other then no refunds. I will also say that I don’t understand much about contracts and construction and this might be totally the way every construction company does. Just be sure you will have no reason to change your mind when you sign that contract!
Innovative Restorations Response
11/06/2023
I am sorry for Rhonda's father and his current condition. We have offered to do a lesser project that would match more with what has been paid but our contract is very clear that after the 3 business day recision period there are no refunds for cancelled projects.
We are still happy to do part of the project but we will not be refunding money as our contract states. she was more than a month after recision that she decided not to do this project.
It would be nice to come to an amicable solution here but a full refund will not be happening.
Customer Response
06/05/2024
A partial refund would be nice.Review from Mike B
5 stars09/23/2023
Criss and Kevin at innovative restoration. did a great job on my project. They had a professional work ethic. Very polite and answered any questions I had They cleaned up any mess before leaving each time Very happy with the work they did in my home. Mike ******Innovative Restorations Response
09/25/2023
Mike,
Thank you so much for taking the time to leave a review on our team. We're pretty proud of them too I'm glad you like the work they did!
Review from John N
5 stars08/01/2023
Just had them do a second bathroom. Another great job. Thomas from sales is a joy to deal with. Chris and Kevin were a pleasure to have at the house and they did a great job.Review from John N
5 stars03/30/2023
Great company. Issues can come up with any job but when they say they will continue coming back till it's right they mean it. That's why they are doing our master bath next. Thanks Innovative Restoration for your patience and honesty.Review from Nancy L
5 stars03/03/2023
We are extremely impressed with this company. Very professional, quick to come out and write a reasonable quote. They totally remodeled our bathroom and added more Sq footage. The workers (Jared and Michael) were really hard workers and always polite and professional. I would hire them again and again for any further projects.Innovative Restorations Response
03/07/2023
Thank you so much for your kind words and naming our team members in your review! I hope you will refer us to friends and if needed I hope we get the opportunity to serve you again!Review from Monica B
1 star04/29/2022
I've been waiting for an estimate for WEEKS and after waiting and waiting they called to confirm my appointment then called back to tell me that they don't service my area!!! I'M IN KNOXVILLE!! WHAT???? Why didn't they tell me that they DON'T work in Knoxville weeks ago? I could have called someone else and gotten on the waiting list of another company if I had known that they were NOT going to come out!!!! THIS COMPANY IS NOT RELIABLE!!!!!!!!!!Innovative Restorations Response
05/02/2022
Monica,
I'm so sorry for your inconvenience. We do try to serve the best we can, I hope you find a contractor to help with your drywall patch.
Customer Review Rating
Average of 6 Customer Reviews
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