Customer ReviewsforJedora

If I could give them 0 stars I would. I ordered a pair of earrings as a birthday gift. I paid for two day shipping so they would be here a day before the occasion and it gave some wiggle room in case they actually came on the date needed. Well, they have not shipped the earrings out, I have gotten the run around (saying I will get email updates, that I never got. We’re working on it, the usual customer service script). I asked to cancel the order since the birthday is tomorrow that the gift was intended for. They told me they would have to file a claim with the post office to get my money back which doesn’t make sense, due to the item not being shipped to begin with. I have called a total of seven times since placing the order Monday. Now I have to call my credit card company and file a dispute due to the negligence of this company.

The only order we can locate in our records associated with Ms. ******* email address is online order ********** which was placed on February 20, 2024, at 3:28PM EST with next business day expedited shipping. The order shipped on February 21, 2024, at 11:53AM EST. Our records show that the USPS tracking information from that time indicated that the package was “delivered at the front porch at 5:19 pm on February 26, 2024”. Ms. ***** contacted several representatives on February 22, 2024, and February 23, 2024, and was told we would file a claim on her behalf if the tracking did not update shortly. On February 26, 2024, we received notification that a dispute had been filed and on March 8, 2024, the order was refunded. As of March 8, 2024, our records show that the order was fully refunded. We apologize for any inconvenience or confusion concerning this order. Our records indicate that matters related to this order have already fully been resolved. Nonetheless, our Consumer Protection department can be reached at 1-800-931-7001, Monday - Friday from 8am to 6pm EST for any follow-up assistance Ms. Brown may need.

Scam website. This company will not deliver upon their promises and leave you high and dry if you order from them for a special event. Do not order from this company.

On July 27, 2023, Ms. ***** placed online order ********* *** ******, a men’s 6mm double row textured wedding band in 14K yellow gold. According to USPS tracking, this order shipped on July 28, 2023, from the seller’s facility, and a package was delivered on July 31, 2023. On July 31, 2023, Ms. ***** contacted us and reported that she had received an empty package, with no apparent damage. Generally, when a package is received with no product and the package was not damaged in transit, we generate what we refer to as a short shipment form and mail the form to the customer for her to sign and return to us. This enables us to initiate an investigation concerning the shipment. In an effort to expedite the investigation and resolution, we waived the signature requirement in this case for M** *****. Unfortunately, the seller of the item advised us that it was unable to ship a replacement for Ms. ******* order. This being the case, a refund was issued to Ms. ***** for order 183987372 on August 8, 2023. We apologize for any confusion or miscommunication with the representatives Ms. ***** spoke with. One of our Jedora Support representatives has reached out to Ms. ***** t* ***** *** ********** ******* *** ** ***** *** *** ******** *** ****** *** *********** ** *** ********** *** ************** **** *** *** ***** know her interactions are being reviewed so that we may continue to improve our ability to serve customers who shop on Jedora. We thank Ms. ***** for her patience and understanding in this matter and hope that she will allow us another opportunity to serve her.