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          Find a Location

          Verizon Authorized Retailer - Cellular Sales has 755 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileVerizon Authorized Retailer - Cellular Sales

            Mobile Phone Service
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            9040 Executive Park Dr

            Knoxville, TN 37923-4607

            Get Directions
            Visit Website
            (865) 584-7555

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            Customer Reviews

            1.13/5

            Average of 225 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            306 complaints closed in last 3 years

            113 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/14/2012

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Verizon Authorized Retailer - Cellular Sales offers Verizon Wireless Products & Service

            Business Details

            This is a multi-location business.

            Find a Location

            Verizon Authorized Retailer - Cellular Sales has 755 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              9040 Executive Park Dr, Knoxville, TN 37923-4607
              BBB File Opened:
              4/1/2011
              Years in Business:
              31
              Business Started:
              1/1/1993
              Business Started Locally:
              1/1/1993
              Accredited Since:
              11/14/2012
              Type of Entity:
              Corporation
              Alternate Business Name
              • Cellular Sales
              • Cellular Sales Management Group, LLC
              • Tech Protect
              Business Management
              • Ms. Meg Scism, President
              Contact Information

              Customer Contact

              • Mr. Jay Witherspoon, Director of Customer Relations
              Additional Contact Information

              Fax Numbers

              • (865) 584-6355
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              306 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/01/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              This is a Verizon certified dealer. Signed up for service on 9/13/2024 and received 2 new phones. Agent transferred data from old phones to new ones. I was told the only thing I needed to pay that day was the tax on the 2 phones. When I checked the receipt when I got home, I discovered they had charged me 40$ for each phone data transfer. I was never apprised of this fee, and would have rejected it. I called the store on 9/19/2024 and spoke to the manager named Fuad. He told me the charges were unrefundable and that this wasn’t his problem. Told me he would speak to the sales agent and call me back. Never called me back. This is deceptive business
              Read More
              Read 305 More Complaints

              Customer Reviews

              225 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Zina T

              11/15/2024

              Beware… Warning!! We would not recommend Cellular Sales to anyone. The front of the building shows the Verizon logo. However, it is a subsidiary company that works with Verizon. Cellular Sales puts on a facade like there are professional and genuinely helping customers. We were egregiously disappointed after we traded in a cell for a new one. After receiving credits for the trade-in promotion, halfway through the contract, we noticed on the bill that we were being charged each month for the new cell. We communicated with their customer service about the issue. They REFUSED to refund us the amount we were erroneously charged for the trade in promotion. Our invoice contract showed the credit for the trade-in, and they still did not cooperate. Beware! If you deal with them, carefully check your bill for errors. When entering a Verizon Store, ask them if they are the REAL Verizon Corporate Store BEFORE dealing with them. Avoid Cellular Sales!

              Verizon Authorized Retailer - Cellular Sales Response

              11/18/2024

              Cellular Sales was able to reach out to the customer to provide a final resolution. If you would like to provide additional information, please do not hesitate to contact our Customer Service Team at 1-877-851-0649.
              Read 224 More Customer Reviews

              Local BBB

              BBB of Greater East Tennessee

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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