ComplaintsforSequoyah Swimming Pools, Inc.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1). The glass tile which was provided by Sequoyah Pools and associated labor has cracked and should be replaced under the warranty provided-I was given excuses of bad thinset from Winco and the bad glass tile from lightstreams…I did not notice any cracking until after the water went into the pool. 2). The infinity edge is not level and had to be modified with”putty” so the water would spill evenly. The tile on the vertical portion of the infinity edge is not vertical and is a gunite/tile installation issue. 3). No pool fittings were provided-returns, sun shelf fittings etc. 4). Replace defective Hayward led pool light and or electrical associated. 5). Sun shelf pool bubblers do not resemble those represented on Sequoyah Pools website. 6). Auto Fill for the pool has not been connected. 7). Gray light tubes at equipment need to be reduced. 8). The pool needs to be converted from chlorine to salt as this is what is in the contract. Spa Deficiencies 1). Glass tile is cracked and needs to be replaced. 2). No fittings were provided by Sequoyah Pools 3). The spa light does not work-the controls were relocated by Long Electric from Lenoir City as they are Sequoyah Pools subcontractor. The light was replaced in 2020 by Sequoyah Pools and was functional prior to this build/electrical relocation. 4). The perimeter lights for the spa were functional prior to this build and electrical was relocated by Long Electric and are not working. Overcharges 10/29/21. ******** pvc as extra that would be inherent to pool and swim system build in contract 10/29/21. ******** as extra 07/12/22 $Price revision unsupported without purchase orders ******** 11/30/23 ******** Sub Panel not warranted if OmniLOGIC had been installed as stated had been installed-Omni PL installed in lieu of AquaPlus 16v in contract-Anderson not consulted regarding exchange Construction deviations from Sequoyah Swimming Pools, Inc contract and schematics provided. I’m interested in a resolution.

  Business response

  06/28/2024

  We have been unable to complete Mr. Anderson’s project due to circumstances outside our scope of work. In addition, Mr. Anderson has failed to make payment as per our contract.

  Customer response

  06/28/2024

  Dear Sirs,

  Please be more specific what items are outside the scope of your work as this lack of specificity provides no information.  I understand a final payment is due upon completion of the pool.  I believe I outlined very clearly the deficiencies in the pool build.  The invoice was provided on or about October 5, 2023 which was prior to pool completion.  The final electrical has not been completed, obviously a completion certificate has not been issued and the initial complaint outlines multiple deficiencies in equipment, materials and workmanship which would be unacceptable by any reasonable party.  I look forward to clarity and specificity in regard to what will bring this 34 month project to completion.

  Business response

  07/08/2024

  We dispute any wrongdoing in the construction and workmanship on the Anderson property, and would demand strict proof of the allegations and complaints as many of the averments made by Mr. ******** are unfounded and/or outside of the scope of work in the contract.  In addition, we would allege that Mr. ******** has breached the contract due to his failure to pay pursuant to the terms of the contract.

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